5 stars for their customer service. I ordered a number of vinyls and when they arrived there was a big dent from the parcel being hit off something during transit. It must have gotten a big knock... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I only discovered the Record Hub recently when my daughters got me Raising Sand on vinyl for my birthday and I have used it since to re-establish my long lost vinyl collection. The website is great, v... See more
Absolutely love The Record Hub. Firstly It’s brilliant to support a local Irish business that clearly has so much passion for what they do. The selection of vinyl records is amazing, with something... See more
Highly recommended – The Record Hub! They sent my order a couple of weeks ago, but there were no tracking updates. I contacted them, and they asked if it was a Christmas present. I replied yes, a... See more
Company details
Information provided by various external sources
Everyone's local record store
Contact info
Dublin, Ireland
- hello@therecordhub.com
- therecordhub.com
4.8
Excellent
6K reviews
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing selection
March 23, 2026
New Vinyl a great place to buy
New Vinyl a great place to buy, good deals well packaged and fast delivery. Enjoy your music.
March 20, 2026
Great customer service
I had a problem with one vinyl and Helen in customer service was very supportive,professional and helpful! Thank you so much for your help! 5 ⭐⭐⭐⭐⭐
Jaime Mangado, Ireland
April 9, 2026
Unprompted review
Excellent experience!
Excellent experience! I ordered some vinyl records for delivery to France, and everything was perfect. The shipping was amazingly fast, only 4 days. The records arrived in great condition, with secure and careful packaging. I’m very happy with my purchase and will definitely order again!
April 10, 2026
Unprompted review
It came way too sooner that expected…
It came way too sooner that expected and it was exactly as it is. I was so happy with the packing and everything else.
March 19, 2026
Great service
Questions swiftly and clearly answered by Helen (thank you), product exactly as described and delivered next day.
March 18, 2026
Delivery service
March 16, 2026
Fantastic service as always A+
April 5, 2026
Unprompted review
Always on time, perfectly packaged. I recommend.
Ok. Always on time. Perfectly packaged
April 2, 2026
Great selection
Great selection. Good price. Speedy delivery.efficient service as usual.
March 9, 2026
DO NOT BUY from this store if you value your time and money!
Initially, I thought the price was good. Was looking around for John Legend's Darkness and Light. They were selling at $32, shipping was $29, tax $5. So I paid $62.25 total (record + shipping + tax), then the waiting started. I waited for +3 weeks until I decided to check again. Turns out the record was returned to sender mid shipment, no communication whatsoever from these guys. So I contact them, they decide only to refund me $32. Shipping and tax? That money just disappeared. No explanation, no communication, nothing, TO THIS DAY. They are now claiming that my details were incomplete, yet I’ve been using Shopify almost 3 years now. Go through the reviews and see how many people faced this exact same issue. It gets to a point where you start to wonder. All these people can’t be wrong.
March 8, 2026
Unprompted review
Reply from The Record Hub
Hi Antony,
We’re really sorry to hear about your experience — we understand how frustrating this must have been.
After reviewing the shipment, the parcel was returned to us by the courier due to incomplete or insufficient delivery details, which unfortunately prevented successful delivery.
In line with our returns policy, we automatically refunded the cost of the record once it was returned. Shipping and taxes are non-refundable unless the issue is due to an error on our side.
We do provide a tracking link once orders are dispatched so customers can follow delivery progress and address any issues that arise.
That said, we’re sorry for the lack of communication you experienced — that’s not the level of service we aim to provide. Please feel free to reach out to us directly at hello@therecordhub.com, and we’ll be happy to look into this further for you.
Regards,
The Record Hub team
Prompt delivery
Bought a CD Monday morning and had it the next day, very prompt delivery and packaged well. Will be buying again. Thanks lads.
March 24, 2026
Unprompted review
Great website easy to use
Great website easy to use, great price , quick delivery . Cheers
March 6, 2026
they worked very efficiently and…
they worked very efficiently and quickly, the product was well packaged
February 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.