Reformation Reviews 947

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 201 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the stylish designs and the overall quality of the clothing, with some finding the fit and material to be lovely. Some also highlight positive experiences with customer service, describing it as helpful and responsive. However, some people were dissatisfied with the inconsistent quality, noting that some items are made with cheap fabric and are largely overpriced. There is also significant concern regarding the return policy, with many feeling it is unclear or misleading, especially concerning final sale items and the difficulty in obtaining return labels. Additionally, some customers found the prices to be too high for the perceived quality, and a few mentioned issues with packaging and customer service responsiveness.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment regarding... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing disappointment with the quality of... See more

Price

People report negative experiences with price, often feeling that items are overpriced for the quality... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the excellent,... See more

Return policy

Users describe negative interactions with the return policy, with many reviewers reporting difficulties... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Mixed quality but they are dishonest about their return policy. I ordered several items to try and I want to return them because the quality is bad for the price and they do not fit me. They mentioned... See more

Rated 3 out of 5 stars

While the online experience is very good, shopping in-store can be disappointing. The staff in-store are more interested in chatting with each other and lack product knowledge. The sizing is good an... See more

Rated 4 out of 5 stars

Love your style, but sadly your fit varies radically- this is something that never happens with expensive brands. You're too expensive to have this problem- it puts you in the cheaper brands categor... See more

Rated 4 out of 5 stars

I love the clothes! However, being short-waisted, many dresses do not fit without massive tailoring. Please give some thought to how long you make the torsi - OR make more petite options with a shorte... See more


Company details

  1. Women's Clothing Store

Written by the company

Reformation began by selling vintage clothing out of a small Los Angeles storefront in 2009. We quickly expanded into making our own stuff, with a focus on sustainability. Today, we make effortless silhouettes that celebrate the feminine figure and pioneer sustainable practices, focusing on people and progress each step of the way.


Contact info

3.2

Average

TrustScore 3 out of 5

947 reviews

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Rated 5 out of 5 stars

Well made, beautiful suit!

I ordered a beautiful suit for my second marriage and it was perfect! It was paired with tons of pearls that was the pies de resistance. The suit arrived quickly. Price was reasonable. Quality of the suit was amazing for the price as it was fully lined. I wish I could show a photo.

December 18, 2025
Rated 5 out of 5 stars

I absolutely love the shopping…

I absolutely love the shopping experience, esp recently - I got an invite for a vintage jean pop-up and private shopping session. It was amazing, the service was perfection, and the clothes make me so happy. Didn’t think I could be a bigger fan but now I am and continue to buy all my clothes from Ref

May 8, 2026
Rated 4 out of 5 stars

could be so much more, but isn't...

Love your style, but sadly your fit varies radically- this is something that never happens with expensive brands.
You're too expensive to have this problem- it puts you in the cheaper brands category.
Either have quality control or you'll lose customers which will force you to lower prices or just damage your brand.

May 8, 2026
Rated 5 out of 5 stars

The best experience ALWAYS

Reformation is truly one of my favorite places to shop! No matter if I’m online or in-store it’s always a wonderful experience. The in-store associates are always so helpful and knowledgeable of the product both online and in-store.

January 24, 2026
Rated 5 out of 5 stars

I love Reformation

I love Reformation. I love the quality of the fabrics. The pieces are unique, I always receive compliments and “ where did you find that ?"

Most items are true to size. They also give a great description of how the item should fit.

My packages arrive timely, and prepared well. Returns are easy.

My only con, some items are a bit pricey. But again, the quality is good.

April 15, 2026
Rated 4 out of 5 stars

Quality costs

Love the shops, love the clothes. Unfortunately they are a little bit pricey and it’s impossible to find physical stores in Italy. So risking to buy on line means not being sure that sizes will fit and if I am able to change them

October 8, 2025
Rated 5 out of 5 stars

- Love the in store experience

- Love the in store experience
- Love the clothes that are stylish and classic and well made
- easy return/exchange
- Revolve seems to have just what I am looking for at any given time!

December 9, 2025

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