We booked Covid antigen tests for a cruise. Nathaniel & Henry (two very nice guys) walked us through the process of arranging it on our mobile devices. On the day of the test they welcomed us, perform... See more
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From first contact on line the system was simple. All forms were easily filled in and promptly followed up. Due reminders were sent to ensure we did not miss our appointments. On the allotted day we... See more
Company replied
Hi. I am travelling late evening today and with strict Spanish Covid documents requirements I was so worry that my Certificate will delay. But I was so happy - it has arrived 25 min after I uploaded m... See more
Company replied
I came to do the test almost at closing time as I needed it to be valid as long as possible. My destination requires the results to be printed. Anju, at canary wharf was very professional and friendly... See more
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Company details
Written by the company
We are experts in treatments, including stem cell, platelet rich plasma (PRP) and Lipogems® for orthopaedic, arthritis & other degenerative conditions.
Contact info
18-22 Queen Anne Street Medical Centre, W1G 8HU, London, United Kingdom
- 03302233332
- diagnostics@theregenerativeclinic.co.uk
- theregenerativeclinic.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient
Fast and efficient. Very friendly staff, Mel was amazing! Thank you!
September 17, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Will,
Thank you so much for your amazing feedback. We really appreciate your time in leaving this review. We'll be sure to pass on your feedback to Mel and we hope to see you again soon.
Kind Regards,
Khadija
Customer Service
Excellent and smooth service
Excellent and smooth service. Very friendly staff. Have used The Regenerative Clinic several times for travel and have always been satisfied. Even when a mistake was made on a previous occasion it was rectified and a partial refund given.
July 30, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Jonathan,
Thank you so much for your amazing feedback. We really appreciate your time in leaving this review. We'll be sure to pass on your feedback to the Clinic we wish you safe travels and hope to see you again in the future.
Kind Regards,
Khadija
Customer Service
Super helpful and responsive
September 14, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Sophie,
We can’t thank you enough for the kind words about the service we offer. Your review means a lot to us and lets us know we’re on the right track!
Looking forward to seeing you again soon and thanks again!
Kind Regards,
Yomi
Customer Service.
I have used this clinic a few times…
I have used this clinic a few times now. They are very friendly and efficient and also flexible, allowing me to change my appt time due to a last minute change of plans.
Also, it is spotlessly clean!
September 13, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Charles,
Thank you for taking the time to review your recent experience with our testing services. We are pleased to hear the overall process was pleasant for you. We hope that we can welcome you into our clinic again soon.
Kind Regards,
Khadija
Customer Service
Great and quick
Hi. I am travelling late evening today and with strict Spanish Covid documents requirements I was so worry that my Certificate will delay. But I was so happy - it has arrived 25 min after I uploaded my negative test picture! Best and easy service this is. Thanks
September 12, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Alina,
Thank you so much for leaving this wonderful review. The clinic will be delighted to receive this feedback and we hope to see you again soon.
Kind Regards,
Khadija
Customer Service
Reply from The Regenerative Clinic Ltd.
Hi Terence,
Anju will be pleased to hear that he has made the overall process pleasant for you. We hope that we can welcome you into our clinic again soon.
Kind Regards,
Khadija
Customer Service
Thank you Anju and Alison....from Cameroon.
We were at the clinic for Covid tests to travel back home to Cameroon and we were received by Anju and Alison who really were great and supportive. Were polite and ready to give directions. Anju even offered to help further when we were stuck. Thank you ladies.
September 9, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Abs,
Thank you so much for your amazing feedback. We really appreciate your time in leaving this review. We'll be sure to pass on your feedback to the Canary Wharf Clinic we wish you safe travels and hope to see you again in the future.
Kind Regards,
Khadija
Customer Service
Canary Wharf Alison,
Canary Wharf Alison,
Was fast and very nice service.
September 9, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Mantvydas,
Alison will be pleased to hear that she has made the overall process pleasant for you. We hope that we can welcome you into our clinic again soon.
Kind Regards,
Khadija
Customer Service
Canary Wharf with Alison
Canary Wharf with Alison
Great service very quick
September 9, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Tony ,
Thank you for taking the time to review your recent experience with our testing services. We are happy to hear that Alison was able to make it a pleasant one, she will be delighted to receive your feedback. We hope to see you in clinic again soon.
Kind Regards,
Khadija
Customer Service
Canary Wharf with Allison
Canary Wharf with Allison. Speedy nice and easy experience
September 9, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Matt,
Thanks for sharing your experience at our Canary Wharf Clinic. We'll be sure to pass on your review to Allison who will undoubtedly be delighted to hear your kind words.
We look forward to seeing you and many thanks again for taking the time to leave this review.
Kind Regards,
Mikal
Customer Service
Canary Wharf with Allison was very good. It was quick and she was incredibly nice
Canary Wharf with Allison was extremely nice. It was very efficient and she was extremely kind and gentle.
September 8, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Daniel,
Thanks for sharing your experience at our Canary Wharf Clinic. We'll be sure to pass on your review to Allison who will undoubtedly be delighted to hear your kind words.
We look forward to seeing you and many thanks again for taking the time to leave this review.
Kind Regards,
Yomi
Customer Service
Excellent service for family testing…
Excellent service for family testing from the Bournemouth centre! Timely & super friendly and helpful
September 8, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Annette,
We can’t thank you enough for the kind words about the service we offer. Your review means a lot to us and lets us know we’re on the right track!
Looking forward to seeing you again soon and thanks again!
Kind Regards,
Yomi
Customer Service.
Reply from The Regenerative Clinic Ltd.
Hi Tasman,
Thanks for sharing your experience at our Canary Wharf Clinic. We'll be sure to pass on your feedback to Alison and the rest of the team.
Kind Regards,
Mikal
Customer Service
Reply from The Regenerative Clinic Ltd.
Hi Jamie,
Thank you for taking the time to review your recent experience with us at our Bournemouth clinic. We truly appreciate your support and are delighted to hear of how supportive our in-clinic team were. We hope to welcome you into our clinic again soon.
Kind Regards,
Khadija
Customer Service
Bournemouth team
Very nice and lovely staff! Found them very helpful
September 6, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Thiago,
Thank you so much for your amazing feedback. We really appreciate your time in leaving this review. We'll be sure to pass on your feedback to the Bournemouth Clinic we wish you safe travels and hope to see you again in the future.
Kind Regards,
Khadija
Customer Service
I visited the bournemouth centre along…
I visited the bournemouth centre along with my husband and father-in-law who is 84 and wish I had known about this service sooner. The whole experience from booking appointments to customer service was a breeze. They were efficient, friendly and went over and above in delivering a excellent service. If you are after a hassle free service look no further. I am away again at xmas and this is where i shall be going from now on. Many thanks from a very satisfied customer.
September 2, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Sally,
Thank you for taking the time to review your recent experience with our clinic in Bournemouth. We are delighted to hear that our in-clinic staff were helpful in assisting you with your bookings. We hope to see you in clinic again soon.
Kind Regards,
Khadija
Customer Service
Staff were very friendly and helpful
Staff were very friendly and helpful at the Putney branch. The process was very quick and easy.
September 1, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi MG,
Thank you for taking the time to review your recent experience with our clinic in Putney. We are delighted to hear that our in-clinic staff were helpful in assisting you with your bookings. They will be delighted to receive this feedback and we hope to see you again soon.
Kind Regards,
Mauro
Customer Service
We had a great service
We had a great service, excellent experience with Tassia and Mel. Thank you so much for your help.
September 1, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Guimara,
Thank you for taking the time to review your recent experience with our clinic in Bournemouth. We are delighted to hear that our in-clinic staff were helpful in assisting you with your bookings. We'll be sure to pass on your feedback to Tassia and Mel. They will be delighted to receive this feedback and we hope to see you again soon.
Kind Regards,
Mikal
Customer Service
Reply from The Regenerative Clinic Ltd.
Hi,
Great to hear of your positive experience with us. Thank you for choosing to have your tests with us.
Kind Regards,
Khadija
Customer Service
Michael was really nice and efficient…
Michael was really nice and efficient with the test. He let me know what he was going to do and made the whole process very easy!
August 30, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Justina,
Thanks for sharing your experience at our Canary Wharf Clinic. We'll be sure to pass on your feedback to Michael and the rest of the team.
Kind Regards,
Mikal
Customer Service
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