We booked Covid antigen tests for a cruise. Nathaniel & Henry (two very nice guys) walked us through the process of arranging it on our mobile devices. On the day of the test they welcomed us, perform... See more
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From first contact on line the system was simple. All forms were easily filled in and promptly followed up. Due reminders were sent to ensure we did not miss our appointments. On the allotted day we... See more
Company replied
Hi. I am travelling late evening today and with strict Spanish Covid documents requirements I was so worry that my Certificate will delay. But I was so happy - it has arrived 25 min after I uploaded m... See more
Company replied
I came to do the test almost at closing time as I needed it to be valid as long as possible. My destination requires the results to be printed. Anju, at canary wharf was very professional and friendly... See more
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Company details
Written by the company
We are experts in treatments, including stem cell, platelet rich plasma (PRP) and Lipogems® for orthopaedic, arthritis & other degenerative conditions.
Contact info
18-22 Queen Anne Street Medical Centre, W1G 8HU, London, United Kingdom
- 03302233332
- diagnostics@theregenerativeclinic.co.uk
- theregenerativeclinic.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michael has been very helpful and…
Michael has been very helpful and efficient in conducting the test. His service is excellent and professional.
August 10, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Steve,
We are truly pleased to hear of your satisfaction with the service you were provided and would like to thank you for taking the time to leave this positive review.
We'll be sure to pass on your review to Michael who will undoubtedly be delighted to hear your kind words.
Kind Regards,
Yomi
Customer Service.
Michael was very helpful to
August 10, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Mahesh,
Thanks for sharing your experience at our Canary Wharf Clinic. We'll be sure to pass on your review to Michael who will undoubtedly be delighted to hear your kind words.
We look forward to seeing you and many thanks again for taking the time to leave this review.
Kind Regards,
Yomi
Customer Service
Good experience with Michael
August 10, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Yabing,
Thank you for taking the time to review your recent experience with our testing services. We are happy to hear that Michael was able to make it a pleasant one, he will be delighted to receive your feedback. We hope to see you in clinic again soon.
Kind Regards,
Khadija
Customer Service
Very fast and thorough
Very fast and thorough. Very impressive.
Appreciate you accommodate my son’s pre departure PCR test and the documentation tomorrow.
Best regards
Eiji
August 10, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Eiji,
Thank you for taking the time to review your recent experience with our clinic. It's great to hear of your positive experience with us. Thank you for choosing to have your tests with us.
Kind Regards,
Khadija
Customer Service
Anju was wonderful and very helpful
August 9, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Sebastian,
Thanks for sharing your experience at our Clinic. We'll be sure to pass on your review to Anju who will undoubtedly be delighted to hear your kind words.
We look forward to seeing you and many thanks again for taking the time to leave this review.
Kind Regards,
Yomi
Customer Service
Bournemouth team
August 9, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Evandro,
Thanks for sharing your experience at our Bournemouth Clinic.
We look forward to seeing you and many thanks again for taking the time to leave this review.
Kind Regards,
Yomi
Customer Service
I have been at Bournemouth clinic and…
I have been at Bournemouth clinic and Tassie and Aby was really helpful. They helped me with my booking and O highly recommend
August 8, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Simoli,
Thanks for sharing your experience at our Bournemouth Clinic. We'll be sure to pass on your feedback to the team. They will be delighted to receive this feedback and we hope to see you again soon.
Kind Regards,
Khadija
Customer Service
Canary Wharf with Alison
Canary Wharf with Alison, amazing service. Alison was very kind and welcoming.
August 7, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Grace,
Thank you for taking the time to review your recent experience with our testing services. We are happy to hear that Alison was able to make it a pleasant one, she will be delighted to receive your feedback. We hope to see you in clinic again soon.
Kind Regards,
Khadija
Customer Servic
Had been to the clinic which based in…
Had been to the clinic which based in Manchester, very convenient location and the staffs were very nice and kind. Had to change my appointments due to the flight on board policy, their customer service are amazing too, thanks to Halima, very quick response and solves the requests in a very good manner.
August 5, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Daisy,
Thanks for sharing your experience at our Manchester Clinic.
We'll be sure to pass on your message to Halima who will undoubtedly be delighted to hear your kind words.
We look forward to seeing you and many thanks again for taking the time to leave this review.
Kind Regards,
Mauro
Customer Service
The staff are knowledgeable and…
The staff are knowledgeable and helpful, especially Nathaniel Francis. We did a test with doubtful results and they offered to redo the test free of charge. I have been to some which are really bad so this is a standout.
August 4, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi Martin,
We can’t thank you enough for the kind words about the service we offer. Your review means a lot to us and lets us know we’re on the right track!
Looking forward to seeing you again soon and thanks again!
Kind Regards,
Yomi
Customer Service.
Prompt and efficient response to my…
Prompt and efficient response to my query
August 4, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi,
Delivering exceptional service consistently to our customers is what we continuously strive for as a company and we are truly pleased to hear of your satisfaction with the services that you have been provided.
We hope to be of service to you again in the nearest future.
Kind Regards,
Yomi
Customer Service.
Alison and Anju provided amazing…
Alison and Anju provided amazing service to me. I am grateful that I am calm and happy a lot to go on my vacation.
August 4, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Hi,
We are truly delighted to hear about your experience at our clinic for your test appointment.
Your review means a lot to us and lets us know we’re on the right track!
Looking forward to seeing you again soon and many thanks for taking the time to leave this review.
Kind Regards,
Yomi
Customer Service.
Staff were really friendly and kind to…
Staff were really friendly and kind to my nervous daughter. Very professional
August 4, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Leanne,
We can’t thank you enough for the kind words about the service we offer. Your review means a lot to us and lets us know we’re on the right track!
Looking forward to seeing you again soon and thanks again!
Kind Regards,
Mikal
Customer Service.
What a fantastic place!
What a fantastic place - had an immediate flight and they were able to book me immediately. Super professional and efficient. Nathaniel and Francis are absolute champs. Highly recommended
August 4, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Kiran,
Thanks for sharing your experience at our Marylebone Clinic.
We'll be sure to pass on your kind words to Francis and Nathaniel who will undoubtedly be delighted to hear your kind words.
We look forward to seeing you and many thanks again for taking the time to leave this review.
Kind Regards,
Mikal
Customer Service
Very good experience
Very good experience - professional, friendly and polite. Big ups to Francis, Nathaniel and Aidhen
August 3, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Hamish,
Thanks for sharing your experience at our Marylebone Clinic.
We'll be sure to pass on your kind words to Francis, Nathaniel and Aidhen who will undoubtedly be delighted to hear your kind words.
We look forward to seeing you and many thanks again for taking the time to leave this review.
Kind Regards,
Mauro
Customer Service
Finally got the result after uploading…
Finally got the result after uploading at just after 8am this morning after having to email as the result hadnt come through to be told in a telephone call they were unable to find the document uploaded this morning. Resent another copy via email and situation was resolved.
August 3, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Ms Munton,
Thank you for taking the time to review our services.
Further to our recent telephone conversation, I would like to apologize again for any inconvenience caused while uploading your test results.
I was pleased to learn you have received your results and will also use our services again in future.
Thank you again for taking some time to speak to us today, and we hope we can be of assistance to you again soon.
Kind regards,
Mauro
Customer Service Team
A memorable experience
It is really a memorable experience in Regenerative when I went there for the PCR Test before returning to Hong Kong after a 3-month trip. I had my appointment and I walked to the centre from my hotel. It was quite a tiring walk for an aged person, and then I met Nathaniel and Poppy there. They were so very nice talking with me, explaining to me the details and helping me to put my mind at ease before taking the sample. After that, we had a friendly and casual chat while I was taking a break before going back to the hotel. The other day I went back for the test result and met Fancis as well. They are so very helpful, so customer-friendly and so very professional. I really greatly appreciated their good and satisfactory service!
August 3, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Kwok,
Thank you for taking the time to review your recent experience with our testing services. We are happy to hear that the team at our Marylebone was able to assist you during your visit. they will be delighted to receive your amazing feedback. We hope to see you in clinic again soon.
Kind regards,
Mikal
Customer service
Good vibes and fast
Nathaniel who did my pcr test has really good vibes. There was no wait. I was in and out in 5 mins
August 3, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Xaiver,
Thank you for taking the time to review your recent experience with our testing services. We are happy to hear that Nathaniel was able to make it a pleasant one, he will be delighted to receive your feedback. We hope to see you in clinic again soon.
Kind regards,
Mikal
Customer service
Nathaniel and Poppy were absolutely…
Nathaniel and Poppy were absolutely professional & nice, made my testing experience quick and breezy, unlike some of the other clinics I have visited in the past where staff were anything but that. Definitely will go to the Regenerative Lab from now on whenever I need to travel.
August 2, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Natasha,
We can’t thank you enough for the kind words about the service we offer. Your review means a lot to us and lets us know we’re on the right track!
Looking forward to seeing you again soon and thanks again!
Kind Regards,
Yomi
Customer Service.
Thank you to Poppy and Nathaniel they…
Thank you to Poppy and Nathaniel they were great. Poppy was so kind and made the test so quick and easy!
August 2, 2022
Unprompted review
Reply from The Regenerative Clinic Ltd.
Dear Macy,
Delivering exceptional service consistently to our customers is what we continuously strive for as a company and we are truly pleased to hear of your satisfaction with the services that you have been provided.
Thank you for trusting us with your test appointment and we hope to see you again in the nearest future.
Kind Regards,
Yomi
Customer Service.
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