The Reverse Lookup Reviews 1,947

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, most reviewers were somewhat happy with their experience overall. Many customers report issues with recurring billing after making a small initial payment, often for services that provided no useful information. People frequently mention billing discrepancies and difficulties in unsubscribing or stopping these recurring payments. The majority of consumers express dissatisfaction with the company's payment practices, the clarity of subscription terms, and the overall value of the service provided. Reviewers also found the website to be problematic and the customer service unhelpful when trying to resolve these issues.

What people talk about most

Payment

Reviewers highlight negative aspects of payment. Many customers report unauthorized charges, often a larger... See more

Subscription

Reviewers express strong dissatisfaction with the subscription process, frequently reporting that they were... See more

Price

Users describe negative interactions with price, frequently reporting unexpected charges. Many customers... See more

Service

Customers consistently note negative experiences with service. Many reviewers describe the service as... See more

Website

Consumers find the website to be a source of significant dissatisfaction. Many reviewers report being... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I received almost no information on the person I was checking on, just a load of photos many of which were not him. I didn’t mind paying £1, but I was annoyed to discover that without any warning I... See more

Rated 2 out of 5 stars

I only wanted a trial which I paid for and was deducted but now notice a week later that a sum had been deducted from my credit card. Not happy with this at all. Instructing my bank to decline any fu... See more


Company details

  1. Information Service

Written by the company

A powerful tool for gaining insights about a person based on a single click. We quickly and efficiently analyse over 2 billion public records to get the information you're looking for. Our databases also compile information from a wide variety of licensed sources that may not be available through basic internet searches. We then serve that information to you in easy-to-read reports almost instantly.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gute

Gute website

April 26, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Gujjar,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

n/a for now

n/a for now will let you know some other time

April 26, 2025
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Reply from The Reverse Lookup

Dear sabeha hasni,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear sarah trotter,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Awesome...love it

April 25, 2025
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Reply from The Reverse Lookup

Dear Sir/Madam,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Good people

Find people I was looking for very fast

April 24, 2025
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Reply from The Reverse Lookup

Dear mark calder,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 2 out of 5 stars

It's okay

It's okay. Can't find certain details when other sites can and contacting the person you're looking for and inviting them to the site to sign up is ridiculous because then it's obvious who's been looking in to them. Clearly the person they're catfishing! Also making you pay after lying and saying that you have results it's ludicrous when I paid for literally nothing.

April 24, 2025
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Reply from The Reverse Lookup

Dear Miss C,

Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

This was really great

This was really great. Really really great. It’s all great

April 24, 2025
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Reply from The Reverse Lookup

Dear aimee wooden,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

Deceptive

Lied about finding owner of a email just to get me to pay

April 23, 2025
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Reply from The Reverse Lookup

Dear eric stclair,

Thanks for leaving a review on our company once again. We are truly sorry that our service did not meet your expectations.

We will be more than happy to discuss this in more detail. Please contact us via email at contact@thereverselookup.com.

We look forward to hearing from you.

Kind regards,

Emma
The Reverse Lookup

Rated 4 out of 5 stars

test completed succesfully !

Tests and data completed succesfgully , thanks

April 23, 2025
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Reply from The Reverse Lookup

Dear Pietro,

Thank you for taking the time to leave feedback on your experience using our platform/services.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Good

Good.helpful

April 23, 2025
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Reply from The Reverse Lookup

Dear Kim,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

As useful as an ashtray on a motorbike

As useful as an ashtray on a motorbike. No useful result but still charged monthly payments although their services were not used after the trial. Buyer beware.

March 10, 2025
Unprompted review
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Colin,

Thanks for leaving a review on our company. We're very sorry to hear about the less-than-positive experience. We're certainly happy to help with any issues, so please feel free to reach out to us at contact@thereverselookup.com.

We look forward to hearing from you.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

You people are scammers

You people are scammers. I made a payment online this Sunday on your app. I was so skeptical when I saw my CVC popped up when I input my card.

I came to this same trust pilot and looking at the reviews from people I changed my mind and went ahead with the payment.

But what happened. This morning around 6:43am. I got a transaction which has been declined and I had to quickly act.

Though my money is back in my account and save while I am getting myself a new card. I will never ever want anyone to make use of your app.

Thank you.

April 23, 2025
Unprompted review
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Theresa Animah,

Thanks for leaving a review on our company. I am extremely sorry that you encountered a misunderstanding while using our platform/services. Your feedback will be considered so we can improve our service.

We want to clarify that the terms and conditions of our service, including the trial period and subsequent subscription charges, are clearly stated on our website. I must advise that before proceeding with the payment, it is necessary to agree to our T&Cs by ticking the designated box.

Please do not hesitate to contact us if you need assistance or any information.

Kind regards,

Emma
The Reverse Lookup

Rated 4 out of 5 stars

Not sure yet

Not Sure yet

April 21, 2025
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Reply from The Reverse Lookup

Dear wasay akhlak,

Thank you for taking the time to leave feedback on your experience using our platform/services.

Kind regards,

Emma
The Reverse Lookup

Rated 3 out of 5 stars

How to stop scammers

Helpful in trying to find scammers.

April 20, 2025
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Reply from The Reverse Lookup

Dear nancy stacy,

We thank you for taking the time to leave your feedback. Please let us know if there is anything else we can assist with.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

it doesnt work

April 20, 2025
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Reply from The Reverse Lookup

Dear Robert Leszczynski,

Thanks for leaving a review on our company. We're very sorry to hear about the less-than-positive experience. We're certainly happy to help with any issues, so please feel free to reach out to us at contact@thereverselookup.com.

We look forward to hearing from you.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

Paid 99p for one day access..only on…

Paid 99p for one day access..only on for 1 hour..couldn't find what I wanted so cancelled immediately..got acknowledgement of cancellation..2 days later they took £49 out of my bank account even though I cancelled..disgusting..I have contacted them saying I want the £49 refunded straight away as this was an unauthorised payment..Not heard a thing..DONT USE THEM..SCAMMERS

April 17, 2025
Unprompted review
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Johnny D,

Thanks for leaving a review on our company. I am sorry that you encountered a misunderstanding while using our platform/services and for any inconvenience. We're certainly happy to help with any issues, so please feel free to reach out to us at contact@thereverselookup.com

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

I want to see my Results please

I want to see results.

April 19, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear michelle wilson,

Thanks for leaving a review on our company. We're very sorry to hear about the less-than-positive experience. We're certainly happy to help with any issues, so please feel free to reach out to us at contact@thereverselookup.com.

We look forward to hearing from you.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Ease of use

Ease of use
Helpful and Effective

April 19, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Christine Humphreys,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 2 out of 5 stars

Found

Haven’t sent me the location

April 19, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Jacob Couch,

Thanks for leaving a review on our company. We're certainly happy to help with any issues, so please feel free to reach out to us at contact@thereverselookup.com

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Fast

Fast and fast help

April 19, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Sir/Madam,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

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