The Reverse Lookup Reviews 1,947

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, most reviewers were somewhat happy with their experience overall. Many customers report issues with recurring billing after making a small initial payment, often for services that provided no useful information. People frequently mention billing discrepancies and difficulties in unsubscribing or stopping these recurring payments. The majority of consumers express dissatisfaction with the company's payment practices, the clarity of subscription terms, and the overall value of the service provided. Reviewers also found the website to be problematic and the customer service unhelpful when trying to resolve these issues.

What people talk about most

Payment

Reviewers highlight negative aspects of payment. Many customers report unauthorized charges, often a larger... See more

Subscription

Reviewers express strong dissatisfaction with the subscription process, frequently reporting that they were... See more

Price

Users describe negative interactions with price, frequently reporting unexpected charges. Many customers... See more

Service

Customers consistently note negative experiences with service. Many reviewers describe the service as... See more

Website

Consumers find the website to be a source of significant dissatisfaction. Many reviewers report being... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I received almost no information on the person I was checking on, just a load of photos many of which were not him. I didn’t mind paying £1, but I was annoyed to discover that without any warning I... See more

Rated 2 out of 5 stars

I only wanted a trial which I paid for and was deducted but now notice a week later that a sum had been deducted from my credit card. Not happy with this at all. Instructing my bank to decline any fu... See more


Company details

  1. Information Service

Written by the company

A powerful tool for gaining insights about a person based on a single click. We quickly and efficiently analyse over 2 billion public records to get the information you're looking for. Our databases also compile information from a wide variety of licensed sources that may not be available through basic internet searches. We then serve that information to you in easy-to-read reports almost instantly.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use but annoying redirects all…

Easy to use but annoying redirects all the time

May 2, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Charlotte DG,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Great works well

May 2, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Paul,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

Complete scam to get your card details…

Complete scam to get your card details and then makes a load of hidden charges. Wouldn't even let me rate 1 star when I was on their site. That says it all

May 1, 2025
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Reply from The Reverse Lookup

Dear dee pee,

Thanks for leaving a review on our company. I am extremely sorry that you encountered a misunderstanding while using our platform and for any inconvenience this may have caused. Your feedback will be considered so we can improve our service.

To clarify, you have subscribed to The Reverse Lookup when searching for someone’s information and unlocked unlimited access to our features.

We want to clarify that the terms and conditions of our service, including the trial period and subsequent subscription charges, are clearly stated on our website, specifically on the Checkout Page. I must advise that before proceeding with the payment, it is necessary to agree to our T&Cs by ticking the designated box. Please note that the membership will be cancelled once initiated or requested.

Please do not hesitate to contact us at contact@thereverselookup.com if you need assistance or any information.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Good

Very easy to use and quick

May 1, 2025
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Reply from The Reverse Lookup

Dear maria fleming,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Amazing app helped me find a family…

Amazing app helped me find a family member

April 30, 2025
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Reply from The Reverse Lookup

Dear Unknown,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

very easy to use

very easy to use

April 30, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Kathryn,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Its awesome

Its awesome, got what I needed

April 30, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear jose pineda,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Good

Good good good

April 29, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Joey,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

Doesn't work??

April 29, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Hey,

We want to thank you for taking the time to leave your feedback. We are sorry that you have not enjoyed your experience with us. We are committed to understanding the reasons behind this situation and taking corrective actions to prevent it from happening again. Please get in touch with us at contact@thereverselookup.com.

We look forward to hearing from you.

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Good nice wonderful

April 29, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Sir/Madam,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Great

Very good service, would recommend.end to anyone xxxxxxxxxxxxxxx x. Xxxxxxxxxx. X.

April 29, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear graham girvan,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Great awesome wow

April 28, 2025
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Reply from The Reverse Lookup

Dear cori,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Detailed and fast

Detailed and fast

April 28, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear susan buskwofie,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

GOOD APP

IT IS GOOD I LIKE IT

April 28, 2025
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Reply from The Reverse Lookup

Dear hazal kavak,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Could be better

Could be better

April 28, 2025
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Reply from The Reverse Lookup

Dear Zoe,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Great thanks

April 27, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Lindsey Wade,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Good

Good service

April 27, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Corina Foad,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Very good info

April 27, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Dylan Lowry,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Gave me what I needed

Gave me what I needed

April 26, 2025
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Reply from The Reverse Lookup

Dear della ratcliffe,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Excellent..........

April 26, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear JOHN FREDERICK BISHOP,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

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