The Reverse Lookup Reviews 1,947

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, most reviewers were somewhat happy with their experience overall. Many customers report issues with recurring billing after making a small initial payment, often for services that provided no useful information. People frequently mention billing discrepancies and difficulties in unsubscribing or stopping these recurring payments. The majority of consumers express dissatisfaction with the company's payment practices, the clarity of subscription terms, and the overall value of the service provided. Reviewers also found the website to be problematic and the customer service unhelpful when trying to resolve these issues.

What people talk about most

Payment

Reviewers highlight negative aspects of payment. Many customers report unauthorized charges, often a larger... See more

Subscription

Reviewers express strong dissatisfaction with the subscription process, frequently reporting that they were... See more

Price

Users describe negative interactions with price, frequently reporting unexpected charges. Many customers... See more

Service

Customers consistently note negative experiences with service. Many reviewers describe the service as... See more

Website

Consumers find the website to be a source of significant dissatisfaction. Many reviewers report being... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I received almost no information on the person I was checking on, just a load of photos many of which were not him. I didn’t mind paying £1, but I was annoyed to discover that without any warning I... See more

Rated 2 out of 5 stars

I only wanted a trial which I paid for and was deducted but now notice a week later that a sum had been deducted from my credit card. Not happy with this at all. Instructing my bank to decline any fu... See more


Company details

  1. Information Service

Written by the company

A powerful tool for gaining insights about a person based on a single click. We quickly and efficiently analyse over 2 billion public records to get the information you're looking for. Our databases also compile information from a wide variety of licensed sources that may not be available through basic internet searches. We then serve that information to you in easy-to-read reports almost instantly.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good site to use

May 9, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Karen Curran,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 3 out of 5 stars

If it works

Not shore yet if it is helpful

May 9, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear shaun king,

We thank you for taking the time to leave your feedback. Please let us know if there is anything else we can assist with.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Good

I had a really good experience with this website, great results

May 8, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear brooklynn nixon,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 3 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear henrietta klucsik,

We thank you for taking the time to leave your feedback. Please let us know if there is anything else we can assist with.

Kind regards,

Emma
The Reverse Lookup

Rated 4 out of 5 stars

There is too much hassle between…

There is too much hassle between entering details and seeing the results

May 8, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear christopher,

Thank you for taking the time to leave feedback on your experience using our platform/services. Please do not hesitate to reach out if you require further help.

Kind regards,

Emma
The Reverse Lookup

Rated 3 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Mark,

We thank you for taking the time to leave your feedback. Please let us know if there is anything else we can assist with.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear chidubem edochie,

Thanks for leaving a review on our company. I am sorry that you encountered a misunderstanding while using our platform/services and for any inconvenience. We're certainly happy to help with any issues, so please feel free to reach out to us at contact@thereverselookup.com

Kind regards,

Emma
The Reverse Lookup

Rated 3 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear PETER,

We thank you for taking the time to leave your feedback. Please let us know if there is anything else we can assist with.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Good app reccomended

Very good appllool

May 7, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Marcin Piotrowski,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Miss

Great site love it love it love it

May 7, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear rhada mohamed,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

They made me write this

They made me write this

May 7, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear michael hammond,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 3 out of 5 stars

I didnt get any leads to find an old…

I didnt get any leads to find an old friend from years ago , thought that her name and town in which I recall that she lived in might have given me a little more of a trail I could follow?

May 6, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Rupinder Hosking,

We thank you for taking the time to leave your feedback. Please let us know if there is anything else we can assist with.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

Scam

This company charged 0.99GBP to check an email address. they found nothing useful. They then tried to take 49.99GBP from my bank account. I had not subscribed to any services.
When I raised a complaint, they deny all knowledge of my email address or details.

May 6, 2025
Unprompted review
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Dave C,

Thanks for leaving a review on our company. We're very sorry to hear about the less-than-positive experience. We're certainly happy to help with any issues, so please feel free to reach out to us at contact@thereverselookup.com and provide the registered full name and email address.

We look forward to hearing from you.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

SCAMMERS BEWARE

Charged me 99pence for the lookup which I authorised with my bank. Then took another £10 5 minutes later. Site does not work. Gone back in to see if I can get contact details to request my £10 back. Site is asking me for 99pence. I have now reported to my bank. Look OUT SCAMERS
I DID EMAIL YOU REQUESTING MY £10 back . Got email back saying sorry we will cancel your subscription what subscription. I will report you on every site. Scammers. My bank will be getting my money bank. All other reviews say the same thing.

May 6, 2025
Unprompted review
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Maria,

Thanks for leaving a review on our company. We're very sorry to hear about the less-than-positive experience. We're certainly happy to help with any issues, so please feel free to reach out to us at contact@thereverselookup.com.

We look forward to hearing from you.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Easy all round with accurate…

Easy all round with accurate information.

May 6, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Donna Clarke,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Quick and easy

Quick and easy to navigate Hope it works well as I can't see the results until after I have completed this survey.

May 6, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Mr Shirman,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear josh thompson,

We want to thank you for taking the time to leave your feedback. We are sorry that you have not enjoyed your experience with us. We are committed to understanding the reasons behind this situation and taking corrective actions to prevent it from happening again. Please get in touch with us at contact@thereverselookup.com.

We look forward to hearing from you.

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Yeah

Okay thank you so I’ll see if you guys can come

May 5, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear millie weeks,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Unsure what to write

Unsure what to write

May 5, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Kaylay Crawford,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

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