We always get a fair price and free shipping when we make our periodic large purchases. Always promptly delivery and in good condition.
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Absolutely best prices and customer service. They always ship quickly.As a retail business we count on Thermal Paper Direct.
Quality accurate product with super speedy shipping. I have been using this company for over 20 years and will continue using them.
I'm very impressed. The website made ordering effortless, and the items were delivered earlier than expected. The products are efficient and excellent, offering great value for the price. A wonderful... See more
Company details
About Thermal Paper Direct
Written by the company
Thermal Paper Direct is your trusted source for popular and hard-to-find sizes of thermal paper, credit card paper, ribbons, and other point of sale products. We provide a wide range of options for nearly every machine and industry.
Our user-friendly website makes shopping quick and easy, with fast searches and hassle-free buying. If you don’t see the product you need, chances are we have it in stock.
What sets us apart is our dedication to customer satisfaction. With a 4.9/5 Trustpilot rating, our Unmatched Customer Service goes above and beyond to ensure every customer has a smooth, personalized experience. From answering product questions to providing tailored recommendations and resolving issues quickly, our friendly team is always here to help.
In addition, we offer the best value with mix-and-match pricing and fast, free delivery. With 1-2 day shipping from our strategically located warehouses, you’ll receive your products quickly and efficiently. Try us today and experience the difference!
Written by the company
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4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I have been contacted with an apology…
I have been contacted with an apology and a free case of the paper to make it right. It is appreciated. Thank you
June 18, 2024
Unprompted review
Sent a quick email to order and it was…
Sent a quick email to order and it was shipped immediately.
June 4, 2024
The website is very easy to navigate…
The website is very easy to navigate with a great selection of products. Prompt delivery
June 6, 2024
Your turn around time was absolutely…
Your turn around time was absolutely amazing, I ordered one day and had my order the next, thank you very much
June 4, 2024
Reply from Thermal Paper Direct
Thank you for the 5 star review Robert!
Shipping
Whenever they ship, cartons are damaged. Competitors use much higher quality cardboard cartons on their paper rolls
May 28, 2024
Reply from Thermal Paper Direct
I apologize for the inconvenience, I will be reaching out to you regarding this concern.
No hassles
Ordering was easy. Shipping was quick. Package arrived in good condition. No hassles.
May 7, 2024
My last order was delivered from…
My last order was delivered from Connecticut. It has the right core size, the paper was flat and the end of roll pink marking was perfectly on the right spot. This time, the paper was delivered from Mahwah, NJ. The cores were too small, so we cannot use the whole roll of paper and the paper curl up. I wish I can control which merchandise that I received.
April 29, 2024
Reply from Thermal Paper Direct
Hello Wahchui, thank you for the review, I will mention these comments to our team!
It is always great to order from…
It is always great to order from Thermal Paper. Easy to order and it always comes quickly!!
April 24, 2024
Reply from Thermal Paper Direct
Thank you for the great review Mary!
turn around for the delivery
April 24, 2024
Reply from Thermal Paper Direct
Thank you for the 5 star review!
I've ordered multiple times in past and…
I've ordered multiple times in past and each time they came in the same exact box. This time the two cases came in separate shipments, each in a larger than needed box with the rolls just tossed in a plastic bag. They don't appear to even be new. --- Update: Gabriella reached out and took care of my problem. Thank you.
April 22, 2024
Reply from Thermal Paper Direct
Hello Tony , I greatly apologize for the inconvenience. It appears that your order was damaged in travel and may have been re-packaged by UPS. Please always reach a representative if you are ever unsatisfied, we are always more then happy to assist. I will be sending you an email regarding this to make it right! - Gabriella
Good Service
Good Service. I sent an email for what we need and receive a reply right away. Also, our delivery is very quick.
April 22, 2024
Reply from Thermal Paper Direct
Thank you for the 5 star review Margaret! It is very much appreciated! - Gabriella
We have always had great service and…
We have always had great service and fair prices and will ontinue to do business with you.
April 4, 2024
Reply from Thermal Paper Direct
We are glad to hear that! Thank you for the review!
Our order came when it said it would
Our order came when it said it would, my only issue is box was beaten up and the rolls literally look like they were picked off a storeroom floor. Product is completely fine though and we will order again!
April 4, 2024
Reply from Thermal Paper Direct
Thank you for the review!
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