Thermo Technica Reviews 

214
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response and efficient handling of orders. Many people appreciate the fast delivery and the high quality of the products, which are often described as perfect fits and effective replacements. Reviewers frequently commend the helpful and knowledgeable staff, who provide valuable advice and support. However, some customers experienced significant issues with product functionality, reporting faulty items that leaked gas or water and did not work as expected. A few other people also felt that delivery times were not always met, leading to unexpected delays and additional costs for redirection.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the quick response and... See more

Product

People report positive experiences with the product, often noting its quality and how well it works.... See more

Service

Customers had positive experiences with service, with many reviewers praising the very good and excellent... See more

Quality

Reviewers highlight positive aspects of quality, noting that many products appear to be of high quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impressive response & delivery with plenty of support on the website. Looks to be a quality product, but as yet not had the opportunity to install them !

Company replied

Rated 5 out of 5 stars

I believe Thermo Technica did well, as best they could. Sadly let down by the Royal Mail 48hr delivery that I paid extra for. My package was dispatched same day, Thursday. It arrived five days la... See more

Rated 5 out of 5 stars

I ordered thermo techinics heating elements to replace Truma combi e heating elements on 3 day delivery - they arrived next day. I did a diy install which took around six hours - perfect fit & the... See more

Rated 5 out of 5 stars

I spoke to the sales team ref new elements for my Truma 2e combi i got all the info required and extra tips on how to replace them easily. Consequently I ordered the elements on Friday 22nd Aug 25 aro... See more


Company details

  1. Auto Machine Shop

Written by the company

Thermo Technica have been designing and supplying replacement elements and boiler parts since the early 2000’s, and shipping them worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(214)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good knowledge on phone

Good knowledge on phone. Next day delivery.

October 9, 2023
Thermo Technica logo

Reply from Thermo Technica

Thank you for your review Terence. Please let us know if there is anything else we can help with.

Rated 5 out of 5 stars

Product,delivery good,email responce poor

Ordered the item from there site as the picture and description matched my failed part perfectly,upon receiving my item I wad shocked to find it was different.i sent an email to them but no responce at all.but under my own research I found that this item was an upgraded part,and upon fitting the part it works perfectly.so I'm very happy with the product.but it would of been nice for a reply explaining this,it would of stopped me worrying and saved me a lot of time.
Communication on dispatch and delivery was excellent.

July 2, 2023
Rated 5 out of 5 stars

Thermo Technica responded fast and I…

Thermo Technica responded fast and I was able to track the package when it were in the hands of Royal Mail. But.... after it landed here in Iceland it took a long time to reach me. I received it on 16th of June.
I waited with my replay until I had received the package. All look well and long time waiting was not caused by Thermo Thenica ---- Thank you all.

June 1, 2023
Rated 5 out of 5 stars

Good service and delivered so I could…

Good service and delivered so I could get the job done for a customer

May 8, 2023
Thermo Technica logo

Reply from Thermo Technica

Thanks for the review and your custom! If you ever need anything again, you know where we are!

Best Wishes,

Samuel

Rated 5 out of 5 stars

A great replacement for my old Trauma

Bought a thermo technica boiler about a month ago for my motorhome. Direct replacement for my trauma 6e. A few small hiccups but having spoken to Malcolm all matters resolved quickly. Great value, great after sales service. At the moment can,t fault thermo technica
Thanks very much

April 25, 2023
Thermo Technica logo

Reply from Thermo Technica

Hi William,

Thanks for the great review and your kind words! I am so pleased that we were able to help you.

If you ever need anything again, you know where we are!

Best Wishes,

Samuel

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