The Rock Inn Reviews 1,576

Despite the many positive reviews, you may have read. I have to say dealing with this company is an been an absolute nightmare, they go back on agreed promises they do not deliver.
They have an item in stock posted both on their website and Reverb, but when you purchase it and promptly pay for it, they come back saying ohh it’s not in stock.
Then after you say why isn’t it available, they say oh it is currently with an engineer (this was in originally November 25)with first enquiry.
Finally, after purchasing it in Dec as apparently now in stock, I was awaiting tracking info (no info supplied) The Rock Inn took time to reply to my emails saying that it was not in stock and was being checked by engineer (for your information an engineer would taken max 20 mins to see if a four knob stop box goes on and off and knobs function)
I asked when it would arrive given it was a xmas present and they then said oh apparently their engineers are one and a half hours away from the shop, that he’s now off on holiday for two weeks and it wouldn’t be possible before Christmas.
They then cancelled my order against my direct written wishes, stating in writing they would contact me early in the January when the item was back in stock.
When I asked early in the new year for an update, they purposely ghosted me.
This is the most dis-honest guitar shop I the misfortune to deal with in 20 years of buying musical equipment.
I’ve been forced to contact Consumer Protection Australia who will be investigating this company for sharp practice and dishonesty.
Please be aware before thinking of buying anything from this company (The Rock Inn) Perth.
This is the first time I have ever had to make a formal complaint against any music store i.e The Rock Inn.
Buyer Beware !!

I am interstate, and the guys at the Rock Inn are always super responsive to emails. They are super friendly, great to deal with, and their pricing is amongst the best. Shipping is incredibly quick from the other side of the country. Highly recommend the Rock Inn

Do not buy a used guitar from them !
They double boxed it which is great but ... there was nothing to avoid the inner box to move. Worst part is there were only 3 small things inside the box. So the guitar, which was not even with bubble wrap, was moving freely inside the box.
I never saw that. How can you ship a guitar like that ?

Item exactly as advertised and reasonably fast delivery across the country

Awesome customer service. Jamie went above and beyond to ensure I was happy with my purchase. Quick shipping and excellent communication. Highly recommended. My new favourite music shop !

Jackson is the most awesomest dude, and can make you play better just by glancing at your guitar. He’s a bloody sensei at music, and the smiling’est guitarist in Australia. We all should be more like Jackson, go see him for all things music, or just for the elite level hang.

This is the 3rd time i have purchased a guitar from this business. The most recent was for a used one. I keep coming back to them even if they are across the other side of the continent. The reason why is their website with actual photos of the stock you are purchasing and the quality of their customer service. Highly recommend this business if your in the market for a guitar or more.

Picked up a guitar here for my brothers birthday. The staff were really friendly and easy to deal with and they have all sorts of products to suit any budget.

I purchased a used Fender that The Rock Inn shipped from Australia to the Philippines. When it arrived I opened the case and found it was in brand new condition. It arrived in perfect condition. I'm very happy with how easy it was to purchase and receive my guitar from The Rock Inn.

Helpful service and fast delivery

My payment was flagged as potentially fraudulent, but the team down there made sure to get into contact immediately, made it easy for me to prove my identity, and got my package on the way as soon as possible.

excellent customer service. Fast turn around.

Prompt response to inquiry, quick fulfillment, shipping cost were very fair considering the speed with which it was delivered halfway around the Earth! Many thanks - my purchase arrived safely 😉 👍

The guys there are always great to deal with.

We can’t fault the ROCKINN. They treated my 14yo lad like he was an up coming superstar💫 Honest +++ & didn’t upsell!
Thank you!!!

all staff were friendly, knowledgeable and helpful.

The delivery was fine, but the guitar was unplayable. The strings were turned down loose. The brass saddle was laying in the case. I tried to place the saddle and string it up. It has a bad buzz. I will take it to my music shop tomarrow. Will get it checked out. Did not see any visible damage and was going to get a set up done on it anyway. Well had the guitar checked out at Blue Angel Music. The luthier assested the condition of the guitar. the nut was not original and the wrong size, The bridge had been reglued and not done well and the saddle was too low. The truss rod adjustment would not turn and it has some fret issues and also had a slight bow in the top. He said it was not worth spending the money on. trying to repair. Not very happy about this. It would seem someone should have seen some of these issues and not listed this in good condition. Not a good deal for $700.00.

Very accurate with item description and easy and fast delivery, very pleased in my purchase, will be looking to purchase more in future.

Service was amazing. Knowledgeable and friendly. Made my little girl feel special but g her first guitar. Thank you.

Theses guys constantly helpful, friendly and knowledgeable.
There is know pressure when you walk in.
A wonderful setting.
Never a problem with parking.