The Rock Inn Reviews 1,576

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I am interstate, and the guys at the Rock Inn are always super responsive to emails. They are super friendly, great to deal with, and their pricing is amongst the best. Shipping is incredibly quick fr... See more

Rated 5 out of 5 stars

All the Staff were So honest and helpful..Leigh, Jamie, Jackson.Answered every question..No hesitation very friendly guys..From Melbourne parcel wrapped securely..signature on delivery even Aust Post... See more

Rated 5 out of 5 stars

Dealing with a specialist you get to feel comfortable with prices and assessments alike because even though there business needs to make profit to survive they have a pretty grounded opinion on what... See more

Rated 5 out of 5 stars

Jackson is the most awesomest dude, and can make you play better just by glancing at your guitar. He’s a bloody sensei at music, and the smiling’est guitarist in Australia. We all should be more like... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Perth's best range of new & used electric guitars, valve amps, effects. Gibson, Fender, Maton, Orange, Vox, Strymon, Victory, Reverend, Duesenberg, Rickenbacker and more!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I have bought a few guitars online

I have bought a few guitars online, read the description and upon receiving the guitar I was pleasantly surprised. I have also put some guitars on consignment and found that also a very relaxed, friendly, easy negotiating experience " doing a great job guys 🤸

November 28, 2023
Rated 3 out of 5 stars

Guitar case hinge is damaged

Guitar case hinge is damaged
Other than that the guitar is awesome

November 27, 2023
The Rock Inn logo

Reply from The Rock Inn

Hi Luciano, great to hear that you love the bass! Sorry about the hinge on the case, sometimes with pre-owned items the case may have a quirk or two - we usually try to mention it in the listing but I'm sorry if that wasn't the case this time around.
If there's ever any problems please don't hesitate to call us direct and we can help in whatever way possible.

Kind regards,
Curtis

Rated 4 out of 5 stars

USA Buyers Beware

The instrument was delivered as described and on-time. For US-based buyers considering buying, please note that you will receive a separate bill from FedEx for customs/duties equal to 5% of the value they assigned to the instrument. You will be responsible for paying that on top of what you paid for the instrument and shipping. While a duty fee is completely fine/understandable, the company was not transparent about this process before or after paying. I myself I assumed it was included in the $200 of shipping fees. This may impact your decision to buy if you think it is the lowest price option.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Curtis was great to deal with…

Curtis was great to deal with Unfortunately the item I wanted was no longer available so I was given a refund which was done immediately At all times Curtis kept me informed of everything I would definitely recommend and buy from these guys again

November 3, 2023
Rated 5 out of 5 stars

World class store

Smooth and effortless transaction from a highly trusted store - I’ve been shopping at The RockInn for 30 years .. the ownership has changed but the core values remain the same

November 1, 2023
Rated 5 out of 5 stars

Excellent

Service was excellent staff had a great knowledge and experience and very helpful and communicated well.

October 27, 2023

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