I am interstate, and the guys at the Rock Inn are always super responsive to emails. They are super friendly, great to deal with, and their pricing is amongst the best. Shipping is incredibly quick fr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All the Staff were So honest and helpful..Leigh, Jamie, Jackson.Answered every question..No hesitation very friendly guys..From Melbourne parcel wrapped securely..signature on delivery even Aust Post... See more
Dealing with a specialist you get to feel comfortable with prices and assessments alike because even though there business needs to make profit to survive they have a pretty grounded opinion on what... See more
Jackson is the most awesomest dude, and can make you play better just by glancing at your guitar. He’s a bloody sensei at music, and the smiling’est guitarist in Australia. We all should be more like... See more
Company details
Information provided by various external sources
Perth's best range of new & used electric guitars, valve amps, effects. Gibson, Fender, Maton, Orange, Vox, Strymon, Victory, Reverend, Duesenberg, Rickenbacker and more!
Contact info
762 Beaufort Street, 6050, Mount Lawley, Australia
- 0893718822
- shop@therockinn.com
- therockinn.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The Guitar I purchased Burns Marquee
I had a problem with the guitar I purchased from Rock Inn. However they offered me a full refund. I chose to keep the guitar and they refunded the some money for the repair. I would highly recomment Rock Inn. It would seem they look after their customers. Thankyou
July 13, 2023
Reply from The Rock Inn
Hi Ian, I'm so sorry to hear that you're unhappy with you're purchase.
We're more than happy to find a solution to this one for you and can organise a return, exchange or any other outcome that you might prefer. If you ever have a problem with an order please feel free to reach out - we're here to help!
I'll send you an email with a bit more info and feel free to get back to me at your earliest convenience.
Kind Regards,
Curtis
The Rock Inn
Great price, needs improved communication and actual photos
I bought a Cole Clark Angel 2 Thin Line. Price was great. Communication was a bit hit or miss probably at least in part because of the time zone difference with them in Australia and me in the USA. The ad photos for the guitar were not photos of the actual guitar. I asked for photos (several times) to be sent before they shipped so I could approve but they did not send them and shipped the guitar anyway. Fortunately, the guitar arrived safe and sound and in good condition and I like the look enough to keep it. But had I not it would have been a nightmare of returning the guitar for refund or exchange. If I could make two suggestions it would be to only post ACTUAL photos of the guitars being sold in your online ads and then try to do better with your communications. I'm only taking off one star for those two issues. Other than those, the transaction went smoothly and the price was excellent.
July 11, 2023
Fantastic service and one of the best!!
Fantastic service, great communication and when I sadly had to cancel a transaction at the last minute due to tax problems, they didn't try and avoid it, they cancelled the transaction and were professional and courteous. Totally recommend them to you and didn't treat me like a 'bad customer'. Try them out, really decent service and some great deals there too!!
July 11, 2023
Perfect for a second hand item!
Super fast delivery.
Second hand product but turned up exactly as described in perfect working order and excellent packaging
July 4, 2023
Dealing with a specialist you get to…
Dealing with a specialist you get to feel comfortable with prices and assessments alike because even though there business needs to make profit to survive they have a pretty grounded opinion on what they are dealing with in the relevant market so as to satisfy customers requirements but maintaining their status as experts in the field...in other words they are fair to the deals for both parties..my opinion anyway.
Thanks guys..very happy.
June 26, 2023
You will Keep me Rock’n
A friend told me about The Rock Inn and you guys stock parts for electric guitars. WOW, your website was easy to follow and prices great. Shame about the postal service though, next time I will visit your store. Only if I had known about The Rock Inn sooner, would have saved a lot of time and money. Most definitely seeing y’all again.
Seano
June 21, 2023
Great service
Great service , communication and made the whole process very easy. After some problems with my end of things very understanding .
June 19, 2023
Very easy to transact and amazing guitar!
Very easy to transact and shipping to Sydney was very fast. The description about the guitar I purchased was spot on accurate. It is my first US Strat and the tone is absolutely amazing. I have had many copies over the past 20 years but this one blows them all away. It was a sound I was chasing for a long time. Highly recommended to anyone and hope to do business again with you guys!
June 6, 2023
Dream Vintage Guitar
The lads at the Rock Inn really know guitars. Buying a dream vintage guitar is a big deal and these guys are guitar crazy just like me. I couldn't be happier with my Gibson '68 330.
June 9, 2023
Friendly service.Knowledgable staff.🙂👍
June 7, 2023
Not happy with item.
May 29, 2023
Reply from The Rock Inn
Hi Leo! I'm sorry to hear you weren't happy with your guitar purchase.
We are here to help! We can organise a return, exchange or another solution that works for you. You are always welcome to reach out to us if you ever have a problem with an order.
I'll send you a seperate email with a bit more information, and please feel free to reply/call me at the store.
Kind regards,
Shaun
The Rock Inn
HELLO AT ROCK IN
HELLO AT ROCK IN - JUST RECEIVED MY BEAUTIFUL FENDER CUSTOM SHOP TELE (although used ) what a wonderful instrument exactly as described- can’t fault this company - happy shopping!!
June 9, 2023
Unprompted review
Extremely satisfied
I was after their Fender custom shop pre-owned. The delivery was the speed of light. Too good to be true with the condition as described. Couldn't believe this isn't brand new! The set-up is also something great along with new strings. This is golden.
The Rock Inn is 100% recommended to anyone seeks good guitars.
June 1, 2023
Always a joy to come into the store.
May 31, 2023
Item was exactly as described quick…
Item was exactly as described quick service very well packed would use again
May 29, 2023
Love the atmosphere
Love the atmosphere
The staff are knowledgeable and easy to relate to
Akways feel at home in this store
May 18, 2023
Very quick delivery
Very quick delivery, surprisingly so. Right product great price allround good shopping experience
May 23, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.