The RoomPlace - CASTLETON Reviews 1,084

Moses was cery attentive and didn’t apply any pressure.

The staff was very helpful in guiding us through the purchasing options.

Moses was excellent at helping me find the perfect pieces that fit my budget💜

Salesperson and Manager were very helpful without being pushy.

Diane the sales person was fantastic. No pressure but extremely helpful and professional. She asked and fulfilled my furniture needs and explained everything in detail. She is a great representative of your company.

It has been a great experience and attentive customer service.

Our saleswoman was awesome 👌
She was patient and knowledgeable.
We will recommend in future.
The floor was filled with desirable variety.

The people I interacted with were very knowledgable but weren't pushy. I loved that they let me think and look without talking to me the whole time but were there when I did have questions.

Went to other Room Place location and was ignored. Came to Castleton location and my mother and I both ended up buying something. Excellent service.

I appreciate the manager and sales associate building repour with us. I do wish my boyfriend and I would have had more private discussion opportunities between. We were always attended to and it's not east to have a familial decision discussion when your sales associate is also with you. Love the couch though, it looks and feels great

The protection plan price is confusing and seems too expensive, I was told there’s a free protection plan but the one that really matters or protect your furniture is the expensive one, so you end up paying a expensive protection plan, compare to others protection plans for furniture bought before this one is really expensive.

My mattress is giving off a bad smell and I reported it the next day after receiving it . No one contacted me yet

Sales rep was very knowledgeable and made the process very simple

After a fair amount of searching found just what was needed and the price point needed.

Destiny was very friendly and helpful and she worked with us to make sure we were satisfied with our expereince. We did purchase a living room set. I would recommend Roomplace in Castleton to others looking to purchase new furniture.

Destiny helped me locate the recliners. She wrote down the price and information. I went to two other stores. At one store I walked the full length of the store past many employees and no one helped me. I was there about 20 minutes. When I returned to The Room Place, Destiny helped me again and I checked out quickly. The staff was friendly and helpful. Thanks for helping.

I felt that the sales women knew what I wanted and didn't try to sales or push something else on me. She was very polite and genuinely kind. She answered all me questions and if she didn't know the answer she went to someone who did. I got the furniture I wanted and financing that was fair.

One small issue in December with a $3k bed frame and here it is February and they came to fix it at my house but ordered me the incorrect piece so now we have to find time for scheduling again and wait some more. I don’t even want them having the satisfaction of my purchase anymore but won’t give a refund… will NEVER purchase from them again. Not to mention the first time they order my replacement piece they told me it’s ready for pick up in IL, I live in IN