Overpriced and low quality is an understatement. And don’t buy their dumb cleaning protection plan. Getting a cleaning claim approved through their 3rd party company is like an act of God. They sa... See more
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Michael, did a great job helping us find the Livingr9om furniture we were wanting while makeup sure it worked in our space. He was patient with us and very helpful offering us sizes, prices and colors... See more
Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaug... See more
Richard, the manager from the Algonquin store, he made the experience, once again, excellent! This is my 5th time purchasing from The Room Place and, each time, his level of service, communication, a... See more
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
1000-46 N Rohlwing Rd, 60148, Lombard, United States
- 630.783.8000
- customercare@theroomplace.com
- theroomplace.com
4.5
Excellent
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Associates were very attentive and…
Associates were very attentive and professional. I think more inventory should be on the floor at this location but clean
September 11, 2024
I ordered my expensive dining room set…
I ordered my expensive dining room set to be delivered today, I was promised delivery today but they forgot to wrap them. So delivery is scheduled for tomorrow Thursday. I’m not happy!
September 9, 2024
Reply from The RoomPlace
Good afternoon, we do truly apologize to hear of the feedback regarding our delivery of your order. Certainly not up to our standards, and genuinely apologize. We appreciate your feedback as we are always evolving our services to our customers and re-training every chance we get. Respectfully Customer Care
Had great customer service from both…
Had great customer service from both sales woman. I liked the furniture so much better here. Great variety!
September 11, 2024
Excellent service and excellent product!!!!!
Service was great. She knew exactly what I was looking for. She showed plethora of examples before I made my final decision.
September 3, 2024
Sunny is always a great sales person to…
Sunny is always a great sales person to work with when we are looking for a new piece of furniture.
September 1, 2024
Ralph Lauren was the name of the guy…
Ralph Lauren was the name of the guy who helped me and he was super friendly and always helped me with everything. He was helpful in order to buy my furniture but the supervisor who helped Lauren place the order was not friendly and always seemed annoyed to help. Even the next day when I came back.
I would buy again if Ralph Lauren helped me, but not if their supervisor was in charge. I don't remember his name.
I also remember that the last time I went to order a missing part of my sofa, two guys sitting at the entrance tried to help me but they looked at each other with little enthusiasm. There was no enthusiasm to help people, just sitting in the armchairs and looking at their phones. In the end, they told another girl to help me when they weren't doing anything.
August 10, 2024
Reply from The RoomPlace
Good evening, We are deeply sorry to hear of your experience within one of our stores. Truly not up to our standards or practices. We appreciate the feedback as we are always re-training and evolving our services everyday. Respectfully Customer care
My Salesman (will call him Mr
My Salesman (will call him Mr. Suspenders was patient and very helpful. From start to finish he went beyond.
September 10, 2024
Very nice store nice employees,very…
Very nice store nice employees,very helpfulgetting my deliveryset up
September 8, 2024
Absolutely love The Roomplace
Absolutely love The Roomplace. So sad it is closing here in McHenry, IL. Great deals, excellent associates and delivery services!!
September 8, 2024
Excellent custom service!!
September 9, 2024
Danielle was a pleasure to work with!
September 9, 2024
Bill was very helpful!
September 9, 2024
Quick
Quick, courteous, and knowledgeable sales person. I was in and out in no time with what I needed.
September 7, 2024
I got that help I needed
I got that help I needed, but they need to be more clear when it comes it paper work and numbers.
September 7, 2024
Ricardo was our salesperson and he…
Ricardo was our salesperson and he greeted us then left us to shop on our own. We like that. When we found what we wanted he was there to write it up for us. Fast and efficient!
September 8, 2024
Shivon was great to work with and got…
Shivon was great to work with and got what I needed delivered when I needed it
September 8, 2024
Excellent Salesperson!
Steve Rojo was my salesperson at the Bolingbrook store and he was extremely helpful and knowledgeable.
September 8, 2024
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