Overpriced and low quality is an understatement. And don’t buy their dumb cleaning protection plan. Getting a cleaning claim approved through their 3rd party company is like an act of God. They sa... See more
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See what reviewers are saying
Michael, did a great job helping us find the Livingr9om furniture we were wanting while makeup sure it worked in our space. He was patient with us and very helpful offering us sizes, prices and colors... See more
Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaug... See more
Richard, the manager from the Algonquin store, he made the experience, once again, excellent! This is my 5th time purchasing from The Room Place and, each time, his level of service, communication, a... See more
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
1000-46 N Rohlwing Rd, 60148, Lombard, United States
- 630.783.8000
- customercare@theroomplace.com
- theroomplace.com
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Hasn’t replied to negative reviews
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Our salesperson was great!
Our salesperson Devin was incredibly helpful and very informative.
Debbie
Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaughter fell in love with plus a pretty vase for me. Most fun furniture shopping we’ve had (4 generations together).
Sales representative never answered…
Sales representative never answered call. Item that I was told was available was not. Disorganized system. All Information not disclosed fully prior to sales.

Reply from The RoomPlace
We found the entire experience of…
We found the entire experience of buying a futon and rug very easy and effective
Nice product, bad sales tactics
Sales managers will tell you what you want to hear and then not support the sale even 5 minutes after it’s complete. Forget about any after sales help.

Reply from The RoomPlace
Very nice and helpful workers
Very nice and helpful workers! Got in and out in a timely manner.
The sales clerk was very helpful to me
The sales clerk was very helpful to me, showing me a variety of different items to choose from.
My shopping experience.…
The store had various products available for tryout. Was met at the door by a representative willing to show me around. The representative explained the product as well as the different pricing for each product.
Five Star 🌟
Starting from the store visit, browse the items, ordering as well as delivery was seamless. Delivery was on time and quick. 5 star for sure.
VERY DISAPPOINTED WASTED MY TIME
I called to pick up my order and was told the order was charged. No one bothered to tell me my order was charged. l was also told that they emailed me about it, which was a lie. When I received a call I was told to just cancel the order because they couldn't guarantee my order would be there when they said which was next week. I will never go back to your stores, or will I recommend you to anyone. What a disappointment.

Reply from The RoomPlace
Loved services provided and delivery…
Loved services provided and delivery was successful. Very happy 😊.
I love my new chairs!
I needed dining room chairs immediately. I called my sales rep and sent her pixes and she had them delivered the next day!
We have had the absolute worst…
We have had the absolute worst experience with your call center. We bought 4 dining chairs and 1 is defective. I followed the instructions to contact your co. I received a call back that my chairs have been discontinued so I cannot get another chair . It has been extremely difficult to get through to anyone without waiting 20 minutes. I have been offered 75 dollars if I want to keep the defective chair!! I don't want any of them now!!! I Do not want a wobbly chair!! I'm actually insulted that you only offered 75 dollars why wouldn't I be refunded all of the cost of the chair!!!! I am now waiting for a manager to contact me. Hopefully, my return will be flawless.
Thank you,
Joan Anderson

Reply from The RoomPlace
Fred Bahrani
I was greeted by the salesman and she…
I was greeted by the salesman and she offered me a good deal and I bought it💯
Nelson my salesperson
Nelson my salesperson, he is very professional and patience and showed true concern about Progressive denying my application, yet I left with a recliner chair from the clearance floor. Very HAPPY Customer.
The salesperson (Debbie) was attentive…
The salesperson (Debbie) was attentive but not pushy and very helpful identifying what products were available.
Everything was great and reasonable
Everything was great and reasonable, the agent who helped me (john) was a nice person and his advices was very helpful.
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