The RoomPlace Reviews 

34,216
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Overpriced and low quality is an understatement. And don’t buy their dumb cleaning protection plan. Getting a cleaning claim approved through their 3rd party company is like an act of God. They sa... See more

Rated 5 out of 5 stars

Michael, did a great job helping us find the Livingr9om furniture we were wanting while makeup sure it worked in our space. He was patient with us and very helpful offering us sizes, prices and colors... See more

Rated 5 out of 5 stars

Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaug... See more

Rated 5 out of 5 stars

Richard, the manager from the Algonquin store, he made the experience, once again, excellent! This is my 5th time purchasing from The Room Place and, each time, his level of service, communication, a... See more

Company details

  1. Furniture Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Living Room Furniture Store
  5. Mattress Store
  6. Sofa Store

Written by the company

The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(34,216)

1 review in the last 12 months

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Rated 5 out of 5 stars

Debbie

Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaughter fell in love with plus a pretty vase for me. Most fun furniture shopping we’ve had (4 generations together).

September 7, 2024
Rated 2 out of 5 stars

Sales representative never answered…

Sales representative never answered call. Item that I was told was available was not. Disorganized system. All Information not disclosed fully prior to sales.

September 2, 2024
The RoomPlace logo

Reply from The RoomPlace

Good morning, We are deeply sorry for the experience you have had within one of our stores. Truly not up to our standards or practices. Please accept our genuine apology. Thank you for your feedback as we are always evolving our services everyday. A member of our team will reach out direct. Respectfully Customer care

Rated 2 out of 5 stars

Nice product, bad sales tactics

Sales managers will tell you what you want to hear and then not support the sale even 5 minutes after it’s complete. Forget about any after sales help.

August 31, 2024
The RoomPlace logo

Reply from The RoomPlace

Good morning, We are deeply sorry for the experience you have had within one of our stores. Truly not up to our standards or practices. Please accept our genuine apology. Thank you for your feedback as we are always evolving our services everyday. A member of our team will reach out direct. Respectfully Customer care

Rated 5 out of 5 stars

My shopping experience.…

The store had various products available for tryout. Was met at the door by a representative willing to show me around. The representative explained the product as well as the different pricing for each product.

September 6, 2024
Rated 5 out of 5 stars

Five Star 🌟

Starting from the store visit, browse the items, ordering as well as delivery was seamless. Delivery was on time and quick. 5 star for sure.

August 31, 2024
Rated 1 out of 5 stars

VERY DISAPPOINTED WASTED MY TIME

I called to pick up my order and was told the order was charged. No one bothered to tell me my order was charged. l was also told that they emailed me about it, which was a lie. When I received a call I was told to just cancel the order because they couldn't guarantee my order would be there when they said which was next week. I will never go back to your stores, or will I recommend you to anyone. What a disappointment.

August 24, 2024
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Reply from The RoomPlace

We are sorry to hear of your disappointing experience with the Gurnee location. This is truly not up to our standards as we normally will update with any changes. I have passed this along to upper management so they are aware. Our sincerest apologies.

Rated 1 out of 5 stars

We have had the absolute worst…

We have had the absolute worst experience with your call center. We bought 4 dining chairs and 1 is defective. I followed the instructions to contact your co. I received a call back that my chairs have been discontinued so I cannot get another chair . It has been extremely difficult to get through to anyone without waiting 20 minutes. I have been offered 75 dollars if I want to keep the defective chair!! I don't want any of them now!!! I Do not want a wobbly chair!! I'm actually insulted that you only offered 75 dollars why wouldn't I be refunded all of the cost of the chair!!!! I am now waiting for a manager to contact me. Hopefully, my return will be flawless.
Thank you,
Joan Anderson

July 15, 2024
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Reply from The RoomPlace

Good afternoon, We deeply apologize for the experience you have had with your purchase.Truly not up to our standards, and we appreciate the feedback. We are always training, and evolving our services everyday to our customers. A member of our team will reach out direct. Respectfully Customer care.

Rated 5 out of 5 stars

Nelson my salesperson

Nelson my salesperson, he is very professional and patience and showed true concern about Progressive denying my application, yet I left with a recliner chair from the clearance floor. Very HAPPY Customer.

September 3, 2024
Rated 1 out of 5 stars

Incompetent

Incompetent, sells furniture that is out of stock

August 16, 2024
The RoomPlace logo

Reply from The RoomPlace

Good Evening. We are deeply sorry for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A trusted member of our team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care

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