Overpriced and low quality is an understatement. And don’t buy their dumb cleaning protection plan. Getting a cleaning claim approved through their 3rd party company is like an act of God. They sa... See more
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See what reviewers are saying
Michael, did a great job helping us find the Livingr9om furniture we were wanting while makeup sure it worked in our space. He was patient with us and very helpful offering us sizes, prices and colors... See more
Deb, our salesperson, really helped us out on the dining room table and chairs. The store was very busy but she never let us feel rushed. Ended up buying the big bean bag chair that my great granddaug... See more
Richard, the manager from the Algonquin store, he made the experience, once again, excellent! This is my 5th time purchasing from The Room Place and, each time, his level of service, communication, a... See more
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
1000-46 N Rohlwing Rd, 60148, Lombard, United States
- 630.783.8000
- customercare@theroomplace.com
- theroomplace.com
4.5
Excellent
34K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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My sales lady was very helpful
My sales lady was very helpful. The only thing I have a BIG problem with is the Lombard store NEVER answers their phone. I tried for 4 days and let it ring for 1/2 hour. They tell me no one is in the office. BAD business practice
September 4, 2024
John C
John C. At the Aurora store was great to work with. He went out of his way to help and was very personable.
September 3, 2024
Freddy was such a great help in helping…
Freddy was such a great help in helping us purchase a couch. Freddy was very knowledgable and extremely professional.
Great customer service too.
September 1, 2024
Amazing experience
It was amazing experience we got helped with everything and they spoke Spanish.
September 2, 2024
Olena was great with helping us
Olena was great with helping us! She was friendly and helpful. We purchased two bedroom sets and a dining table.
September 3, 2024
My salesman was the greatest
My salesman was the greatest. Very knowledgeable, polite, great experience.
September 3, 2024
Andres in the Lincolnwood…
I worked with Andres in the Lincolnwood Illinois location and this young gentleman was one of the nicest salesperson I had worked with.. Very helpful and had patience to guide me though my purchase..
August 29, 2024
Unprompted review
Very professional
Jorge was really helpful in helping my wife and I decide what couch we wanted to purchase. He measured everything and let us put the pieces of the couch how we envisioned it being in our house. With doing that, it made our decision so much easier and everything went smoothly with checking out. I would definitely recommend to family and friends. Can’t wait to have the couch delivered and set up in our house!
September 1, 2024
Danielle and Gianni is what made my…
Danielle and Ghani, made my experience a good one. They were really knowledgeable on the merchandise, I purchased and gave me good advice on my items I purchase. They made sure I received the discounts that was due towards my purchase. I was very satisfied with everything because, of their advice I received from Danielle and Ghani.
August 20, 2024
I see specials going on almost…
I see specials going on almost everytime, yet the sectional that I order is still in back order, online it says begin shipping yet they keep pushing it back
September 1, 2024
Unprompted review
Reply from The RoomPlace
Hi, our sincere apologies for your experience. If willing, please send us an email to trp@theroomplace.com with your contact information so we can personally look into this and reach out directly to discuss a positive resolution. We'd love to help, but since this review has no order information we have no way of reaching you. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Great customer service
They were able to give me a very good price on the furniture that I really wanted. There was no haggling straight to the point, they were very curious and very helpful. The store manager was exceptional.
August 31, 2024
My sales person was AWESOME!!!
My sales person was AWESOME!!!. She helped me every step of the way & answered all my questions. Very nice experience.
September 2, 2024
In the last 10 years we been their for…
In the last 10 years we been their for 3 living room sets and bedroom set we love the services and quality great Customer service by our salesmen.
September 2, 2024
You guys should be delivered free after…
You guys should be delivered free after spend couple thousands
September 2, 2024
Reply from The RoomPlace
Good Afternoon, Mahe. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. Thank you for your feedback, and for your business. Respectfully, Customer Care
Friendly and helpful salesman
Friendly and helpful salesman. Made purchasing recliner quick and easy.
September 2, 2024
nice personal
August 31, 2024
A great shopping experience! In the Rockford store we were helped by…
In the Rockford store we were helped by Sales Manager Abdullah. He listened to what we wanted, was attentive, kind, helpful, with no high pressure, and informative. He put together a good deal for us, and we were very pleased with our experience.
August 31, 2024
The sales person was extremely nice and…
The sales person was extremely nice and super helpful. Immediately greeted us upon arriving into the showroom. VIP service
September 1, 2024
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