The RoomPlace Reviews 

After having such a bad experience with another furniture store, shopping at The Room Place was a breath of fresh air. LJ was amazing! She was patient and understanding when it came to what type of furniture I was looking for. Great shopping experience.

Working with Nelson was a pleasant experience.

the sales women gave us space showed us others to think about she was not pushy clean store she made our experience excellent and knowable about the mattresses the sales person name is Elvira Arrovo
to an over whelming mattress designation sp to satisfied customer

The team at the Roomplace is great. Specially Jorge is great help.

I like the service because the sellers not on top of you the whole time I look around when I find what I want I talked with the seller and the person wants very nice and I get a good deal

Steve went beyond to find a sofa that was right for me. Excellent salesman.

Excellent service

Exceptional customer service made our purchasing experience seamless. A special thanks to Issac and Ramiz for their dedication and collaboration.

Shopping for furniture is stressful, so working with the right sales associate is extremely necessary. Professional, patient, empathetic, honest, factual, assuring, helpful and most importantly not pushy. That was my experience at The Room Place-Chicago-Cicero location. My initial contact was with Valentino several months ago. However I chose not to make the purchase at that time. I stopped in a few days ago just to look around and told him I'd be back. However when I returned he wasn't there so because I needed to make a purchase that day Eli helped me. All of the above attributes on display from both of these men. As usual something came up and I needed to return the next day. When I walked in the door the first person I saw was Valentino and I instantly felt not so good and started to apologize because I'd given the sale to someone else. He assured me that "it was ok", said not to worry and don't feel bad about it. Well, I needed to speak to the manger because Eli was off. Ramon one of the most kindest, down to earth people you can meet. I informed him of my conversation with Eli the day before, he analyzed the situation and I finally purchased my long awaited Recliner. All of those attributes must be displayed by the manger in order to reach the team. I am forever grateful to the team at this location because they appear to look out for each other.

My original review needs to be updated, unfortunately. I believed them to be honest when they gave me the delivery date of my furniture. When I walked in the store I told the salesperson I was only interested in what was in their warehouse and did not have a long wait. They sold me the chest of drawers off the floor and the dresser would be there in 7 days. Now, I keep getting texts delaying dresser. Called the store numerous times, spoke to Renee who said I will call you back in one hour, 5 days later, no call back. Absolutely the worst customer service, never again.

My saleswoman was professional, patient, and extremely patient.

The two young men were very nice and friendly. I got everything I needed the following day. I did have to wait and had to wave someone to help me though.

Online purchase was very easy and the next day delivery was amazing . Quick and easy process

Jorge was kind and Brian the manager was great! They were there if we has questions but they gave you space to breathe. We went to several other stores before heading to The Room Place and by far this was the best experience

McKenna is te best. She is knowledgeable and one of the most pleasant sales people I have ever met. She truly cares about customers and customer service. You have a very valuable employee in your McHenry store and I will highly recommend her to my friends & family!

wonderful and great deals, professional staff Mr. Tanveer given a complete guide to get what we were looking for.
Thank you guys and keep up your good work!

Overall great experience with shopping online. Great pricing and fast deliver. My only problem was during delivery. The screws on mirror were over screwed and went through the finish side.

Delivery times are inaccurate and i have ben delayed my furniture for two delivery dates.

Great experience and very knowledgeable sales.