We had been looking for a particular sized 100% wool rug and came across Carpet Binders. Right from the moment we entered the store we had amazing customer service and it seemed nothing was too much t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cannot fault anything. A very user friendly site, great choice of rugs, delivery well within specified time. And such good value, I wasn’t expecting such a good quality carpet at such a reasonable pri... See more
Company replied
First of all, I apologize for the misunderstanding. this review is not new and was made before you gave away the high priced carpet. Thanks. You understood my grievance and helped, and without hesi... See more
Company replied
Recently ordered the Miami cream rug, very pleased with the product. Actually it is much better than I thought, the rug loooks fantaastic, colours are more vibrant and lively than it looks on the br... See more
Company replied
4.4
Excellent
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant quality at a great price.
April 2, 2023
Reply from R O
Hi Michelle
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Do not recommend - very poor quality rugs
The rug was very poor quality: extremely thin and definitely not worth the price listed. It arrived in a very thin plastic packaging with the edges squeezed in, which meant it arrived damaged with huge gaps in the tracks at the edges. There was also darker fabric stitched into the white rug, this mark could be seen from far and added to the overall poor quality. Customer service helped with a refund, but that wasn't a pleasant experience. They were argumentative and extremely defensive about all the issues experienced, and did not apologise for the poor quality product and service received. But thankfully they eventually helped with a refund when I provided enough photographic evidence of the faults.
March 27, 2023
Reply from R O
Hi,
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We are sorry to hear that you feel this way and they you felt that the customer service team were unhelpful I can see from the emails they were trying to ascertain where the damage had come from so that could ensure the correct code for collection was used we are sorry that you feel they were unhelpful as this is never the intention of our customer service team.
Kind regards
The Rugs outlet
Competetive prices good quality and…
Competetive prices good quality and fast delivery. Would Recommend
April 2, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Kerrie
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Great service.
March 30, 2023
Reply from R O
Hi Yvonne
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order and the great service you received.
Kind regards
The Rugs outlet
A beautiful rug just love it
March 30, 2023
Reply from R O
Hi Suzi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Excellent service and nice product
March 24, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Do I exist?
Months on I still haven't got my new rug. Ordered it well before Easter in order to show it off at a family gathering. Seems I do not exist, according to the courier! I have always received whatever I have ordered before, and being disabled I do a lot of online shopping, this is the only site that has not delivered
March 29, 2023
Reply from R O
Hi Gillian
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We are sorry to hear that you had this experience with DX Freight who were unable to gain access to your property despite several attempts we are sorry that this has happened to you.
Kind regards
The Rugs outlet
Good enough quality and lots of options…
Good enough quality and lots of options with affordable prices.
March 23, 2023
Reply from R O
Hi Sevcan
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Good quality and good service
Good quality effort able price and very great service till delivery
March 29, 2023
Reply from R O
Hi Masuma
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Very good very happy with rug
March 28, 2023
Reply from R O
Hi Susan
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Product as described and delivered very…
Product as described and delivered very quickly.
March 28, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Great product and very quick delivery.
March 28, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Delivered on time & value for money.
March 22, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Lovely carpet.
March 28, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Excellent customer service
I emailed the company to check when I could expect my rug. Within minutes I had a reply from Lucy. She explained the delay and offered an alternative which I was happy to accept. Rug received within days and completely fulfilled my requirements. Great value for money and excellent customer service from Lucy.
April 20, 2023
Unprompted review
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order and that Lucy from our customer service team was able to advise and help you accordingly.
Kind regards
The Rugs outlet
I received the item pretty quickly
I received the item pretty quickly, however the color is bright grey, too small and easily gets dirty, I won’t advise if you have small children
March 21, 2023
Reply from R O
Hi Layla
Thank you for taking the time to leave us your review, all feedback is welcomed as it helps us improve our service to our customers.
Kind regards
The Rugs outlet
Horrible product
March 21, 2023
Reply from R O
Hi Adnan
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We are sorry to hear that you feel your rug is horrible however we can not see that you have attemp0ted to contact us in regard to returning this for a refund therefore not allowing us to rectify your dissatidfacti9on with your order. Should you wish to return this for a refund please contact our customer service team on cs@therugsoutlet.co.uk
Kind Regards
The rugsoutlet team
Rug goof value
March 21, 2023
Reply from R O
Hi Wendy
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.