We had been looking for a particular sized 100% wool rug and came across Carpet Binders. Right from the moment we entered the store we had amazing customer service and it seemed nothing was too much t... See more
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Cannot fault anything. A very user friendly site, great choice of rugs, delivery well within specified time. And such good value, I wasn’t expecting such a good quality carpet at such a reasonable pri... See more
Company replied
First of all, I apologize for the misunderstanding. this review is not new and was made before you gave away the high priced carpet. Thanks. You understood my grievance and helped, and without hesi... See more
Company replied
Recently ordered the Miami cream rug, very pleased with the product. Actually it is much better than I thought, the rug loooks fantaastic, colours are more vibrant and lively than it looks on the br... See more
Company replied
4.4
Excellent
15K reviews
No recent history of asking for reviews
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Misleading delivery dates
I ordered 2 runners and 2 round rugs with a delivery of 15 to 45 days on 6th of April I received 1 runner within days. I month later I have enquired about the matching runner and the matching 2 large round rugs that are still not delivered and the reply was 45 working days from order and now the delivery is June 6th. They offered to supply other rugs instead but they would not match the 1st received rug
April 5, 2023
Reply from R O
Hi Brian
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. Please be advised that you were advised accordingly of the maximum dispatch time frame for the items that were pre ordered via our website which did state the estimated dispatch time frame before the purchase was confirmed.
Kind regards
The Rugs outlet
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Nicola
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Very Disappointed poor quality
First off your waiting weeks and weeks. It arrived today, very disappointed poor quality colours are dull I have bought better from cheap shop and for half the price. I will not recommend this company to anyone. My advice go to a shop see what your getting. I'd like to give no star
May 3, 2023
Unprompted review
Reply from R O
Hi Michael
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We are sorry to hear that you feel this way we can see that you had contacted us in regard to the delivery of your pre order item which we can see was delivered within the 45 working days you were quoted at the time of purchase, however we can not see that you contacted us to advise that you were unhappy with your order and have therefore not allowed us to rectify this for you.
Kind regards
The Rugs outlet
Fantastic colours and quality
Fantastic colours and quality, and at a brilliant price! Looks great in the lounge. All that was needed was an underlay to stop it slipping which my previous rug (Ikea) did not need. Slight delay in receiving product - it did say in stock but after I had placed the order, I was informed it could be up to 45 days until it arrived - it was around 30 days I think. But still 5 star review!
April 4, 2023
Reply from R O
Hi Myrna
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
The rug is exactly was in the picture…
The rug is exactly was in the picture and the delivery was very quick.
March 28, 2023
Reply from R O
Hi Azi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Easy to order Very quick delivery and…
Easy to order Very quick delivery and good quality rug and runner
April 4, 2023
Reply from R O
Hi Alan
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Loved the quality and design.
April 3, 2023
Reply from R O
Hi Anne - Marie
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
The experience was great nice and fast…
The experience was great nice and fast delivery! I love my new rugs!
April 3, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Tricia
Thank you for taking the time to leave us your review, all feedback is welcomed as it helps us improve our service to our customers. We are pleased to hear that you are happy with the service provided to you but disappointed to hear that you were not happy with your order. Please feel free to contact us on cs@therugsoutlet.co.uk if you would like to discuss this further.
Kind regards
The Rugs outlet
Rugs…
I am pleased with the rug I purchased from you!
It also arrived in good time.
I’m so happy with my purchase I’ve ordered another 1.
April 3, 2023
Reply from R O
Hi Annette
Thank you for taking the time to leave us your 4 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Most impressed!
I was most impressed with the quality of the rug I received. It arrived on time, well packed, and I couldn't be happier with he rug.
April 2, 2023
Reply from R O
Hi Aline
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Good price
Good price; reliable service/delivery; rug not yet unwrapped but appears to be just as advertised.
April 2, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Ordered a rug before Easter still…
Ordered a rug before Easter still waiting, I would have gone elsewhere ,if I'd known delivery problems
April 6, 2023
Unprompted review
Reply from R O
Hi George
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We are sorry to hear you feel this way as we can not see your order we are unable to fully comment however it is likely that you ordered a pre order item if you need an order update please contact our customer service team on cs@therugsoutlet.co.uk
Kind regards
The Rugs outlet
Great company great rugs
This is the 2nd rug I have ordered from the rugs outlet. Love the rugs so much. Would defo order again from them. Such a great price and great quality. I loved the first rug I ordered that’s why I ordered another one from them. So many designs and colours to choose from. Priced really well too. I got a discount on both the rugs that I ordered from them. Would defo recommend to anyone.
April 2, 2023
Reply from R O
Hi Terri
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order. Thank you for your continued support and recommendation we are thrilled to hear how much you like our rugs.
Kind regards
The Rugs outlet
The rug arrived quickly and is great…
The rug arrived quickly and is great quality. Very happy with my purchase.
March 26, 2023
Reply from R O
Hi Stephen
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
ally impressed with this carpet…
I am really impressed with this carpet looks lovely colours are great will be ordering another one
April 2, 2023
Reply from R O
Hi Barbara
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Very good value for money
Very good value for money. My rug came quickly. You just need to check the estimated time for your specific order.
April 2, 2023
Reply from R O
Hi jo
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
The worse place anyone can purchase a…
The worse place anyone can purchase a rug from . I placed an order for two rugs that were meant to be the same size . However , one was way too much smaller than the other. I contacted the company and they have no number so everything is through email which wasted so much time . The agent that was dealing with the case was very very rude and arrogant. She told me the rug would expand once laid out and that I should lay it out. I did not want to lay it out as I was afraid Incase it got dirty as I have kids and then I would be refused a refund . Also I didn’t agree with her as I know the rug would not expand for 12/15cm (that’s how much smaller it was from the description) . I explained to her i will keep the rug which was the correct size as I ordered two and that I would return the rug that was described incorrectly about the sizing because in the description box it did not state in the that the rug will be smaller and that It can expand later . No where in the description box was this stated . So I asked them that I want to return the rug . She said I could return the rug but I will have to pay the shipping of £12 which I disagreed to as it was not fault that the rug was incorrectly described. She was very rude and dismissive and kept telling me the same thing that the rug will expand which I didn’t believe as it was way way smaller and neither did it state on website which was not my fault .the rug was picked up and when I was refunded they deducted the £12 from my refund and didn’t give me my full refund . The lady was very dismissive and didn’t help or understand at all. I have never come across anyhting like it and felt that I had been dealt with unfairly. I would never purchase from them again and advise anyone not to either . I had a lot of family and friends purchasing rugs from them but not anymore . Avoid this company
May 1, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. Please be advised that it is against trust pilots regulations to use personal information including names of employees in reviews as this goes against protection of our staffs data. We are sorry that you feel this way however we have ready your emails and can see that the appropriate information was offered to you and that you refused to even attempt any of the advise that was given to you there fore you were advised that we could not waiver the charge as we did not have evidence that there was a fault with your rug. This was inspected upon return and left to settle as you had been advised to do but did not want to try as such there was no fault found in the rug and the fee was not waivered.
Kind regards
The Rugs outlet
Delivered really quickly
Delivered really quickly, lovely rug at a great price. Wouldn't hesitate to buy again.
April 2, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
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