We had been looking for a particular sized 100% wool rug and came across Carpet Binders. Right from the moment we entered the store we had amazing customer service and it seemed nothing was too much t... See more
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Cannot fault anything. A very user friendly site, great choice of rugs, delivery well within specified time. And such good value, I wasn’t expecting such a good quality carpet at such a reasonable pri... See more
Company replied
First of all, I apologize for the misunderstanding. this review is not new and was made before you gave away the high priced carpet. Thanks. You understood my grievance and helped, and without hesi... See more
Company replied
Recently ordered the Miami cream rug, very pleased with the product. Actually it is much better than I thought, the rug loooks fantaastic, colours are more vibrant and lively than it looks on the br... See more
Company replied
4.4
Excellent
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great Rug
Emailed the company afew times for an update regarding my rug and delivery. The replies were prompt and very helpful. Rug was exactly how I anticipated it to look like. Rug exactly how it was described.
April 11, 2023
Reply from R O
Hi Sobiha
Thank you for taking the time to leave us your 4 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
A great service the only problem was…
A great service the only problem was the length of delivery time
April 11, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Next day delivery
April 11, 2023
Reply from R O
Hi Joanne
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Great rug fantastic value for money
Great rug fantastic value for money
Good communication
Second bought from this company
Very happy
Website not easiest to filter on but worth the perseverance
April 11, 2023
Reply from R O
Hi Gillian
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Ordering easy
Ordering easy. Delivery amazing. Product excellent and such good value for money. Happy to recommend.
April 10, 2023
Reply from R O
Hi Carole
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Love it
Love it . It’s great quality and suits my decor . Great service and super fast delivery
April 10, 2023
Reply from R O
Hi Sheena
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Responded to all correspondence…
Responded to all correspondence immediately. Very polite.
April 10, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Had what I wanted
Had what I wanted. Prompt delivery. Thrilled with the rug. A second one to match the first
April 10, 2023
Reply from R O
Hi Estelle
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Ian
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
I am still waiting for my delivery…
I am still waiting for my delivery despite having paid for it two months ago.
April 10, 2023
Reply from R O
Hi,
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We can see from your order number that you had placed an order on the 09.04.23 for a pre order item with an estimated dispatch time frame of 15 - 45 working days excluding weekends and bank holidays as we can see your order is due to be dispatched no later than 15.06.23
Kind regards
The Rugs outlet
For the price good quality rug .
For the price, the rug was good enough quality . Delivery was quick all in all good purchase .
April 10, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Great rug
Great rug, great price and speedy delivery. Would definitely buy from this company again.
April 10, 2023
Reply from R O
Hi Catherine
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
thank you for your understanding
First of all, I apologize for the misunderstanding. this review is not new and was made before you gave away the high priced carpet. Thanks. You understood my grievance and helped, and without hesitation, you told me that you would send me a better quality carpet so that it would be the same color, at no extra cost. Thank you again for your understanding. Shortly, your helpfulness made me happy.
May 9, 2023
Unprompted review
Reply from R O
Hi
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We feel it is a shame that you felt to write this review as we can see you were advised accordingly and were allowed to amend your order to a much more expensive rug at no extra charge to your self to which you were very grateful and thankful for. We can see that you wrote this review whilst we were trying to arrange the amendment for. The situation that lead to you being allowed to have the alternative rug was beyond our control was given as gesture of good will and accepted by you willingly and we feel that your review is not a fair reflection of your experience with us.
Kind regards
The Rugs outlet
All good fantastic service Thank you
April 10, 2023
Reply from R O
Hi Heather
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
No problem with rug and delivery
April 10, 2023
Reply from R O
Hi Kevin
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Love them
Second time purchasing a rug and they are of good quality,good customer service as well.
April 3, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
I order from this company
I order from this company. Try to contact them no confirmation, numbers or emails . very bad Customer Service.
April 11, 2023
Unprompted review
Reply from R O
Hi
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We can not comment on your order its self but please be advised there are many ways to contact us all of our contact details are on the website as is our contact support function which would allow you to send a direct message to us. We feel it is a shame that you have stated this is bad customer service as if we have not received any contact from you we are not able to help you.
Kind regards
The Rugs outlet
Very reasonable rug
Very reasonable rug. Just what I needed and with no grief or frustration attached.
April 2, 2023
Reply from R O
Hi Zarina
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Fabulous products and fabulous prices
Fabulous products and fabulous prices , that's all I can say. Ordered a special colour and design which was delivered on time which fits lovely in the living room .
April 21, 2023
Unprompted review
Reply from R O
Hi Hussain
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
The carpet is gorgeous
The carpet is gorgeous. Well packaged, reasonably priced. I received it in 3 days, should have been 2 days but I wasn't home. I will be buying from this company again!
May 4, 2023
Unprompted review
Reply from R O
Hi Denise
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
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