R O Reviews 

15,224
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

We had been looking for a particular sized 100% wool rug and came across Carpet Binders. Right from the moment we entered the store we had amazing customer service and it seemed nothing was too much t... See more

Rated 5 out of 5 stars

Cannot fault anything. A very user friendly site, great choice of rugs, delivery well within specified time. And such good value, I wasn’t expecting such a good quality carpet at such a reasonable pri... See more

Company replied

Rated 4 out of 5 stars

First of all, I apologize for the misunderstanding. this review is not new and was made before you gave away the high priced carpet. Thanks. You understood my grievance and helped, and without hesi... See more

Company replied

Rated 5 out of 5 stars

Recently ordered the Miami cream rug, very pleased with the product. Actually it is much better than I thought, the rug loooks fantaastic, colours are more vibrant and lively than it looks on the br... See more

Company replied

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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No recent history of asking for reviews

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4.4

All reviews

(15,224)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality products at a great…

Great quality products at a great price. Prompt delivery of first two items and good communication on when third would be delivered. Overall, very satisfied with my purchase.

April 12, 2023
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Reply from R O

Hi Jennifer

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

I cannot fault anything

Cannot fault anything. A very user friendly site, great choice of rugs, delivery well within specified time. And such good value, I wasn’t expecting such a good quality carpet at such a reasonable price, I really am a very satisfied customer. Thankyou.

April 12, 2023
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Reply from R O

Hi Beryl

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Easy to view and order the rug is great…

Easy to view and order the rug is great just as described. The delay was a bit frustrating but understand that was out of the companies control, but they responded to my enquiries immediately and kept me updated so cannot fault the service. Arrived as they promised very good service

April 12, 2023
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Reply from R O

Hi

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Hi rugs outlet

Hi, the rugs outlet has very quick service my purchase was easy to order and with fast delivery options. I am very happy with my order which was very good quality and will use rugs outlet again.

April 12, 2023
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Reply from R O

Hi Carole

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Two rugs

Having bought bigger size a few months ago had two smaller ones.
Had to wait a few weeks for delivery but still charged for rugs at order. Good product.

April 12, 2023
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Reply from R O

Hi Rhie

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 3 out of 5 stars

Delivery was fine and on time,rug…

Delivery was fine and on time,rug wasn't what I expected colourwise,so I returned it no problem,the rug outlet was very easily contactable.so even though rug wasn't suitable very good company to deal with .

April 11, 2023
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Reply from R O

Hi John

Thank you for taking the time to leave us your review, all feedback is welcomed as it helps us improve our service to our customers.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars
R O logo

Reply from R O

Hi Jayne

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Excellent product

Very pleased with my rug. It was everything I wanted, size and pattern. Exceptional quality. There does seem to be a slight variation in colour (very slight) from one end of rug compared to the other? However, it is a 'vintage' style so this might account for that?? Overall, would definitely order again.

April 12, 2023
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Reply from R O

Hi Angela

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Delighted with quality and also price

Delighted with quality and also price. Would shop again

April 12, 2023
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Reply from R O

Hi

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

The Rugs Outlet

The Rugs Outlet choice of rugs very good. Ordered a rug and was delivered within a week. Very happy indeed.

April 11, 2023
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Reply from R O

Hi James

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

I'm very pleased with the quality of…

I'm very pleased with the quality of the rugs and the delivery was so quick I was not at home when delivery driver came the rearrangement was so easy to arrange it was next day delivery I give give it a 5 star

April 10, 2023
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Reply from R O

Hi

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Rug was as advertised

Rug was as advertised. Delivery worked well . Good value.

April 11, 2023
R O logo

Reply from R O

Hi

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Good guality and excellent customer…

Good guality and excellent customer service and arrived sooner than expected

April 11, 2023
R O logo

Reply from R O

Hi Paul

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order and that you received such good customer service from our team.

Kind regards
The Rugs outlet

Rated 1 out of 5 stars

Very disappointed

After waiting almost two months the rug arrived one half is dark the other light it’s like two different rugs blended together. Very disappointing

April 11, 2023
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Reply from R O

Hi Ciara

Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We are sorry to hear that you are not satisfied with your pre order item however we can not see that you have contacted us in regards to this and have therefore not given us the chance to resolve this for you.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars
R O logo

Reply from R O

Hi Valerie

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

It took almost 2 months to deliver but…

It took almost 2 months to deliver but the rug is great.

April 11, 2023
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Reply from R O

Hi Tatiane

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Was a special order si took a while to…

Was a special order si took a while to arrive but rug is absolutely beautiful well pleases with it.

April 11, 2023
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Reply from R O

Hi Allison

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Lovely rugs great value for money and…

Lovely rugs great value for money and look exactly line the picture

April 11, 2023
R O logo

Reply from R O

Hi Karen

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Very happy with my rug

Very happy with my rug. Good quality and value for money.

April 12, 2023
R O logo

Reply from R O

Hi

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

Rated 5 out of 5 stars

Great quality rug great price and even…

Great quality rug great price and even better customer service

April 11, 2023
R O logo

Reply from R O

Hi Alan

Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.

Kind regards
The Rugs outlet

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