We had been looking for a particular sized 100% wool rug and came across Carpet Binders. Right from the moment we entered the store we had amazing customer service and it seemed nothing was too much t... See more
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Cannot fault anything. A very user friendly site, great choice of rugs, delivery well within specified time. And such good value, I wasn’t expecting such a good quality carpet at such a reasonable pri... See more
Company replied
First of all, I apologize for the misunderstanding. this review is not new and was made before you gave away the high priced carpet. Thanks. You understood my grievance and helped, and without hesi... See more
Company replied
Recently ordered the Miami cream rug, very pleased with the product. Actually it is much better than I thought, the rug loooks fantaastic, colours are more vibrant and lively than it looks on the br... See more
Company replied
4.4
Excellent
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Happy
Very pleased with my carpet well worth the money and it came very quick thks is the second carpet I have bought from them
April 24, 2023
Reply from R O
Hi Rita
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Came right on time Looks great in my…
Came right on time Looks great in my lounge lots of compliments.This is the 3rd rug I’ve bought from you and they’ve all been great
April 17, 2023
Reply from R O
Hi Lilian
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Absolutely love my new rug
Absolutely love my new rug, thank you. Great service, delivery was much quicker than expected.
April 24, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Fabulous quality & good value.
April 23, 2023
Reply from R O
Hi Jane
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Just what the picture was like & very…
Just what the picture was like & very quick delivery
April 24, 2023
Reply from R O
Hi Leigh
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Carpet was not as I expected it’s on…
Carpet was not as I expected it’s on the cheap side it will serve a purpose for a while
April 24, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your review, all feedback is welcomed as it helps us improve our service to our customers. We are sorry to hear that you are not completely satisfied with your order we do accept returns within a 30 day window of delivery if you wish to return this please contact our customer service team on cs@therugsoutlet.co.uk.
Kind regards
The Rugs outlet
I felt I got value for money
my item was delivered on time, delivery man was very pleasant
April 12, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 4 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Oiordered one rig but received two now…
Oiordered one rig but received two now have the bother of returning one
April 18, 2023
Reply from R O
Hi Wendy
Thank you for taking the time to leave us your review, all feedback is welcomed as it helps us improve our service to our customers. We have had a look at your order and can see that you did order two rugs not one as your order confirmation shows this as 2 items ordered. Please contact our customer service team on cs@therugsoutlet.co.uk in order to arrange the return.
Kind regards
The Rugs outlet
Lovely rug which arrived 2 days after…
Lovely rug which arrived 2 days after ordering. Great service!
April 23, 2023
Reply from R O
Hi Nicola
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Nishat
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Received the wrong rug
Received the wrong rug, was told told it was the 'correct one' although it was a different colour and pattern. Was told it will cost me £12 to return it, this will be deducted from my refund which I'm still waiting for 10 days after ot was returned not impressed at all!! Only gave 1 star because there wasn't a 0 option
April 23, 2023
Reply from R O
Hi Pauline
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We are sorry to hear that this was your experience we can see from the images you sent that you had received the correct rug and were advised that we could see from the image that you sent that this had been taken from the darker the side of the rug as such you were advised that we were not able to waiver the returns fee. We can see that this was collected on 12.05.23 and received back on 15.05.23 as per our returns policy as clearly shown on the website refunds are issued 7 - 10 working days (this excludes weekends and bank holidays) after we receive the rug back with us as such your refund is due to be issued no later 30.05.23
Kind regards
The Rugs outlet
Nice rug.
Nice rug.
Took weeks to go flat had to turn it other way.
Otherwise good I like it.
April 23, 2023
Reply from R O
Hi Amanda
Thank you for taking the time to leave us your 4 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Amanda,
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Justyna
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
I have always a good answer and good…
I have always a good answer and good service Good customer service and happy with my rugs
April 12, 2023
Reply from R O
Hi Tania
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order and that you received such good service from our customer care team.
Kind regards
The Rugs outlet
Good quality rug.
Delivery details were accurate, and the rug was very well packaged. The rug is good quality, even the cat likes it.
April 13, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order. We are delighted to hear that your lovely new rug even has your cats approval.
Kind regards
The Rugs outlet
Reply from R O
Hi Frances
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Sorrell
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Helen
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Mary
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
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