We had been looking for a particular sized 100% wool rug and came across Carpet Binders. Right from the moment we entered the store we had amazing customer service and it seemed nothing was too much t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cannot fault anything. A very user friendly site, great choice of rugs, delivery well within specified time. And such good value, I wasn’t expecting such a good quality carpet at such a reasonable pri... See more
Company replied
First of all, I apologize for the misunderstanding. this review is not new and was made before you gave away the high priced carpet. Thanks. You understood my grievance and helped, and without hesi... See more
Company replied
Recently ordered the Miami cream rug, very pleased with the product. Actually it is much better than I thought, the rug loooks fantaastic, colours are more vibrant and lively than it looks on the br... See more
Company replied
4.4
Excellent
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The rug was nice
The rug was nice. A little bit different in person but it is still nice.
April 18, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 4 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
A Long Wait We had a very long wait for our order…
We had a very long wait for our order to be delivered.... right to the wire on the time predicted. We would have liked some interim contact from The Rugs Outlet. However we're delighted with our rug.
April 11, 2023
Reply from R O
Hi Michael
Thank you for taking the time to leave us your review, all feedback is welcomed as it helps us improve our service to our customers. We are sorry that you did not receive updates however we do not currently provide updates unless requested whist the order is still within the 15 -45 working day time period.
Kind regards
The Rugs outlet
Rug was great price 20%off
Rug was great price 20%off. Deliveryquick. Very pleased with purchase.
April 18, 2023
Reply from R O
Hi Joy
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
This is the second rug I’ve bought from…
This is the second rug I’ve bought from here, excellent quality and sales, would highly recommend absolutely love this new one very classy 🙂
April 18, 2023
Reply from R O
Hi Susan
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order. Thank you for your continued support.
Kind regards
The Rugs outlet
Reply from R O
Hi Ann
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Absolutely love my rug
April 11, 2023
Reply from R O
Hi Kelly
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
The price was fantastic
The price was fantastic, the quality of the rug is amazing, and delivery was within 48 hours. Top company.
April 17, 2023
Reply from R O
Hi Martin
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Good carpet but thin
April 11, 2023
Reply from R O
Hi
Thank you for taking the time to leave us your 4 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order although saddened to hear you feel the rug is a little thin.
Kind regards
The Rugs outlet
Fantastic looking rug
Took a while for my rug to arrive but once it did I was super happy with the style and the quality of it. Had lots of compliments on it. Would definitely recommend buying from this company.
April 11, 2023
Reply from R O
Hi Laura
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order and that you have received so many compliments.
Kind regards
The Rugs outlet
Quality and affordable rugs
Quality and affordable rugs. Really happy with my purchases
April 11, 2023
Reply from R O
Hi Michele
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi May
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Rug purchase
High quality rug at very affordable price and delivered quicker than stated. Very pleased with item purchased.
April 11, 2023
Reply from R O
Hi Mukundrai
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
lovely rug
lovely rug. Good value in the sale. I only wish I'd ordered a larger one and would have exchanged it if I had not had to pay retun postage. However they were helpful and friendly to my query. I really like the rug -just order large if in doubt!
April 17, 2023
Reply from R O
Hi Clare
Thank you for taking the time to leave us your 4 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order. We are sorry to hear that you did not purchase another rug from us due to having to pay for the return please be advised we do state on the website that we do not currently offer free returns.
Kind regards
The Rugs outlet
Reply from R O
Hi David
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Great range of rugs available at good prices.
Great range of rugs available at good prices. Easter discount made it even more attractive. Rug arrived earlier than expected and we were delighted with the quality. Looks great!
April 10, 2023
Reply from R O
Hi Ian
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Reply from R O
Hi Paul
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
The company sent me a faulty rug that…
The company sent me a faulty rug that was highly faded and light aged at one end. They then refused to send me a replacement as they said that my laying it down in my bedroom under the bed was proof of my using it when I hadn't. I hadn't expected a fault and was alone as a small middle aged woman and thought that it would be easier to lay the large rug down by unrolling it whilst placing under the bed as I had to lift the bed with one arm, pull the old rug out with the other and unroll the new rug with the hand I had used to pull the equally heave rug out inch by inch. It took me over an hour to do this and I was exhausted. I then noticed the huge fault at the final end of the rolled rug that they had conveniently placed at the inner of the roll or I would have noticed it before having it fully unrolled under my bed. I then took photos immediately of the fault to request a replacement before starting the process of trying to get it from under my bed to return to them having sweated buckets trying to get it under my bed in the first place. I didn't have the forethought or energy to get it out, roll it, unroll it again in the garden as no room in the house to fully unroll such a large rug and then roll it up again. I thought easier to take photos, inform company of fault and wait for friend to arrive and help me put carpet away again. So this is what I did. Customer service said no replace or full refund as they claim I have used it despite it being useless to anyone with such a large fault at least 2 foot of fading full length of carpet. I purchased several rugs spending approximately £690. I would never use this company again.
April 16, 2023
Reply from R O
Hi Deborah
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We can see that you had sent us images with a bed a chest of drawers and other furniture on top of the rug as such on this occasion your return for refund or replacement was refused as per our returns policy we are unable to accept used items back for hygiene reasons. You were offered a partial refund as we could see that there was a fault however the images provided by yourself do show the rug in use as we had mentioned to you the returns team would be able to see the rug had been used and had had heavy furniture on top of it and would atomically refuse your return. The Heavy Weight of the furniture will cause damage to the rug and there for is not as dispatched which is why this was refused. We tried to settle this amicably with you however you refused any of our offers to you. As we can you have yet to reply to our last message leaving us unable to reach a conclusion to your issue.
Kind regards
The Rugs outlet
Reply from R O
Hi Charlotte
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
fast delivery,good service,pleased with…
fast delivery,good service,pleased with my rug.
April 17, 2023
Reply from R O
Hi Linda
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.