The Saber Factory Reviews 336

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the product's quality, noting its amazing build, attention to detail, and realistic feel. People appreciate the exceptional customer service, highlighting helpful and responsive interactions, and the overall user experience is described as excellent and easy. The packaging is also frequently praised for ensuring safe transport and protection of the items, and many found the products to be exactly as advertised. However, some customers experienced issues with delivery, citing long shipping times and a lack of communication regarding their orders. A few other people also felt that the product configuration was difficult, especially with a single button controlling multiple functions, and some reported receiving products with loose parts or intermittent battery problems.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high quality construction,... See more

Quality

Customers had positive experiences with quality, highlighting the high-quality construction, premium... See more

Delivery service

Users describe ambiguous interactions with the delivery service, with many experiencing long shipping times,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

User experience

People report positive experiences with user experience, with many describing it as pleasant and magnificent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. The quality of the Graflex Episode IV Skywalker saber is amazing. The attention to detail is something to behold and it feels top quality and a good weight. An elegant wea... See more

Rated 5 out of 5 stars

Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection. Produc... See more

Rated 5 out of 5 stars

A great product - feels almost like what a "real" lightsaber would in mind. There is internal power coils, catridges.... feels heavy and quality Hint - The blade colour options are bit hard to o... See more

Rated 5 out of 5 stars

5+ star experience. The products were great. The shipment came in earlier than expected. I emailed Kevin to add articles to an existing order and he made that super smooth and included with the... See more


Company details

  1. Collectibles Store
  2. Hobby Store
  3. Sporting Goods Store

Written by the company

Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

Build quality was just ok, horrible instructions

Build quality was, just ok. Cheap plasticy core with some buttons that don't work on the saber itself. The instructions are generic and don't help at all as to the operation of the saber. It took like an hour to figure out how to just turn it on, now I need to figure out a number of the functions.

Exterior build quality is good, all metal and looks nice. If your looking for a saber id look elsewhere.

May 5, 2024
The Saber Factory logo

Reply from The Saber Factory

Hi Phillip.
Please note that I'm available on the support chat to answer questions if you don't find your way around the saber. There's only one button for operating the saber. I also have a Youtube channel with many tutorials to help you get the hang of it.
Then your user manual will get you through it all, as all sabers with Xeno3 have the same functions, no matter the hilt. Only characters sabers each have their own specific hilt design, so the button always is in a different location compared to a standard dueling saber.
The core is plastic but shouldn't be cheap by any means. It's been built to withstand dueling use, as it is installed across all ranges of sabers, including those meant for academy training. You shouldn't have any issues with it.
Don't hesitate to take advantage of our resources and support chat.
MTFBWY
Kevin

Rated 4 out of 5 stars

Anakin's Ep 3 Saber

While it took a little longer to receive it, I am happy with this Saber. However, I do have to question the position of the activation button, as it is not accurate to the Revenge of the Sith Version.

May 2, 2024
Rated 5 out of 5 stars

Good Quality

The covertec wheels looked great and were high quality. It did take a while to ship, but no fault to the seller considering they were made to order as stated in the description. Hardware was included. Overall pleased.

March 21, 2024
Rated 5 out of 5 stars

Anakin

Ordering was simple and the saber felt really nice. I love the quality of Anakin's Ep3 hilt. Amazing

February 22, 2024
Rated 5 out of 5 stars

Awesome service

Ordering was quick and easy. Sabre arrived much quicker than I expected. On receipt it was well packed, came in a lockable case and the sabre itself is exactly how I wanted it to be in terms of materials and accuracy. I initially had some questions and what I couldn't find in the YouTube tutorials I emailed and got very quick and in depth responses. Really impressed with the service and personal contact. Very happy to recommend.

February 16, 2024
Rated 5 out of 5 stars

I LOVE THIS SABER! AND THIS COMPANY

I LOVE THIS SABER, AND THIS COMPANY!

The saber was very sturdy as high quality metal, the smooth swing sound was very realistic and way better than expected! Can’t wait to get my next! And great customer support from my questions on YouTube!

February 5, 2024
Rated 3 out of 5 stars

Faulty Product but Great Support

Bought two lightsabers and encountered major issues with one of them (something to do with the activator button on the Anakin Revenge of the Sith replica); other one's been working fine. Got a lot of useful advice and information from the support chat, although I did decide to return the faulty one.

February 10, 2024
Rated 4 out of 5 stars

Nice dark sabre

The saber is well done, so as the neopixel blade. The only "flaw" is the blade a bit flimsy when mounted (but it could depend by the the custom blade shape for this particular model maybe).
The app is good but could improve, especially for the bluetoth link that isnt much stable.
Very appreciated the hard case the saber come with.
All in all, a good saber for the price, even if its a pity they dont have euro based stocking and thus there will be custom taxes to pay.

February 17, 2024
Rated 5 out of 5 stars

Fantastic product

Fantastic product. Very authentic Anakin Skywalker lightsaber with such cool features! The shipping was fast and customer service was 10/10. I will 100% be purchasing again from The Saber Factory.

February 16, 2024
Rated 5 out of 5 stars

fantastic workmanship

Really very very happy with my purchase. Despite the wait it was still worth every minute of it 👍🏼 fantastic workmanship

January 24, 2024

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