The Scratch Doctor Reviews 

842
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... See more

Rated 5 out of 5 stars

Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... See more

Company replied

Rated 5 out of 5 stars

Great quality product. I don't normally leave reviews but this was easy to use and results were outstanding. The leather on my drivers seat had some wear marks where cream had gone through to brown le... See more

Company replied

Rated 1 out of 5 stars

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... See more

Company replied

Company details

  1. Furniture Repair Shop
  2. Dye Store
  3. Glass Repair Service
  4. Leather Cleaning Service
  5. Leather Goods Manufacturer

Written by the company

At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.


Contact info

4.2

Great

TrustScore 4 out of 5

842 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(842)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Did exactly what I wanted it to do

Did exactly what I wanted it to do, restoring leather work / colour on my sofa. Had to mix cream with beige to get the right colour match. Initially bought two small bottles as a tester and have now bought two larger bottles to complete the job.

November 28, 2024
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Reply from The Scratch Doctor

Thank you for your review :)

Rated 5 out of 5 stars

Like a new chair

Leather chair was looking a bit worse for wear, after treatment looks brilliant, highly recommend

December 1, 2024
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Reply from The Scratch Doctor

Thank you so much for your review :)

Rated 5 out of 5 stars

Fantastic product and service

Quick and easy to order, came on time. Have used the colour restorer twice and my leather sofa looks like new, really easy to apply

November 30, 2024
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Reply from The Scratch Doctor

Thank you so much for your review :)

Rated 3 out of 5 stars

disappointed this time

Was disappointed with delivery content broken. Couldn’t be bothered at this time of year to ask for replacement,

November 29, 2024
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Reply from The Scratch Doctor

We are sorry your item was damaged and we are fully committed to ensuring our customers recieve what they pay for. Please contact us at sales@thescratchdoctor.co.uk if you require any further assistance.

Rated 5 out of 5 stars

Good Company

Fast delivery..slight leak in one of product bottles but sorted immediately. Yet to use product but all looks in order.

November 27, 2024
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Reply from The Scratch Doctor

Thank you so much for your review :)

Rated 3 out of 5 stars

The goods arrived quickly only two days…

The goods arrived quickly only two days after ordering. however, the lid on the tub of restoring cream was broken, causing the cream inside to leak over the two cloths and part of the box. The two other items in the box were a bottle of leather cleaning liquid and a bottle of leather conditioner (these were undamaged ).
As the tub lid was broken there was no way to reseal it. If there had been packing material inside the box the tub would not have rolled around in transit and therefore not been damaged. I contacted the Scratch doctor with photographs and they are sending a replacement. So hopefully this will arrive intact.
Matter will be resolved when replacement received, however could have been avoided with more care packing the goods in the first lace.

November 27, 2024
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Reply from The Scratch Doctor

We are very sorry your item arrived damaged. We adequately package our products and they leave our warehouse in perfect condition. Your replacement has been dispatched and should be with imminently.

Rated 1 out of 5 stars

Bottle came with no instructions…

Bottle came with no instructions included on with the glass polish.

November 24, 2024
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Reply from The Scratch Doctor

We are very sorry that you did not receive any instructions. However, this product is designed as a 'top up' for the glass repair kit should our customer require more compound and full instructions are included in this kit which is why we don't send any out for this particular item.

Rated 5 out of 5 stars

Transparency

Well, I found this company (Scratch Doctor ), to be worth writing home about:
A car upholstery person quoted £300 for uplifting the leather seats in my car and erase those tear and wear by way of Recolouring.
I discovered Scratch Doctor (online), and made purchases, but, later sought advice from their customer service;
Having seen the pictures of my car seats, they advice not to do a Recolouring, and, that all I needed was a Leather Cleaner and Conditioner, which would only cost me, one third of the amount spent.
I sent those items back and as I speak, it has been refunded fully.
That, is what I call, honest dealings.

November 19, 2024
Unprompted review
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Reply from The Scratch Doctor

Thank you for your very kind review, our aim is to provide a first class service with our products and customer service :)

Rated 5 out of 5 stars

Decent, well priced product

Product was dispatched in a timely manner and arrived soon.

Process is time consuming, but works well if applied with patience.

Instructions are a little confusing and could be better written, using a numbered sequence throughout, with exceptions hughlighted for optional stages.

November 1, 2024
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Reply from The Scratch Doctor

Thank you for your kind review :)

Rated 5 out of 5 stars

So far the all in one is looking good

So far the all in one is looking good, it does take a fair amount of coats I’m on coat 6 and it finally looks good enough but another coat should be better

November 6, 2024
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Reply from The Scratch Doctor

Thank you for your kind review. Colour changes do take more coats :)

Rated 1 out of 5 stars

Followed all instructions but did not…

Followed all instructions but did not work on my cracked boots 😔

November 2, 2024
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Reply from The Scratch Doctor

Im sorry you have had an issue with our filler. Our filler is NOT designed to be used on its own and does need to be used in conjunction with one of our leather colourants as advertised. If used on its own it will not work, it will just dry out and crack/flake.

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