The Scratch Doctor Reviews 836

I have given The scratch doctor a scoring of 1 as the colour on their website that I ordered and sent to me was absolutely NOTHING like the colour chart on their website,neither of the 2 bottles were touched and sent back within a couple of days,I had payed for the 48 hour tracking that cost over £9s as requested by the company, After the 48 hours I still had not heard from Scratch Doctors so emailed them, to be told Sorry for the late response but the 2 bottles had been used and I was not getting a refund,I cannot believe that they are actually accusing me of sending them 2 used bottles back and what an absolutely ridiculous excuse to keep peoples money,even if one had been damaged in transit I very much doubt both would be, absolutely shocking behaviour and will not be leaving it at that, I will be InTouch with my bank too.

Used this companies suede care product due to the fact i couldnt get hold of the Kiwi product ive used for years.

The suede protector has ruined two pairs of my sanders chukkas, covering them in small dark dots that will not clean off.

Ordered the ivory Land Rover leather interior colour on Monday and received it by Wednesday many thanks.
I can not believe the difference this colour stain has made on my seats that had worn on the edges. The colour was such a good match. So easy to use. I would highly recommend this product

To “The Scratch Doctor”

I purchased a Taupe Brown Suede Leather Mix Forever Comfort Knee High Boots from “Next” for £92 size 4 on the 05/02/2026. I wore them once on Valentines Day and decided to look on Amazon for a Suede Cleaner & Protector. I purchased the “Scratch Doctor Suede & Nubuck Complete Care Kit Cleaner Foam Protector Spray Professional Wire Brush Included for use on Shoes, Boots, Bags & Jackets for £19.95 from Amazon because this Product was endorsed by the “Good Housekeeping Institute Approved 2025” which I thought was a Brand I could trust and rely on. I used the Foam Cleaner on my New Suede Boots as instructed on the label. Unfortunately, and to my absolute horror my beautiful new Boots have been ruined by this product. I inform you this product was not “Fit for Purchase”. I have evidence of the damage. I have taken photos & I took a video of the damage. I also have “Proof of Purchase” and I also followed the instructions on the label. As a consumer have Legal Rights to compensation when products cause damage to personal property through no fault of their own. Therefore, I request the “The Scratch Doctor” fully compensates me for £92.
I will email “The Scratch Doctor” with all the relevant evidence and my complaint. I will also be contacting Citizens Advice Bureau about my complaint. I will also contact “Trading Standards” and questioning the authenticity of the “Good Housekeeping Institute Approved 2025” labelling on this product. If this matter is not resolved to my satisfaction within a timely period I will escalate this matter further.
Regards Mrs Alison Hambleton

Excellent service. Quick to reply to email queries I had on a colour match. Dye arrived a perfect match to the small sample I sent. I am very happy!

Great Company and i like The quality of the product. I bought the All in One Leather colourant and had few misses with matching the paint with my car seat because they were probably painted before. Thanks to included samples I got clear match for interior, and thanks to Carl for sorting this one out, because the sample i got matched to my interior wasn’t available on website.

Fast delivery and prompt customer service. Ordered leather dye but received polyurethane paint. Totally mislead. No refunds. Will be raising a chargeback with the credit card company.

Update after reply from seller:
To clarify to anybody reading, I ordered the "RAL All in One Premium Leather Dye". That's how it is listed on the website and invoice. It is only ever described on the listing a dye and never as a paint.

This was the product that was recommended to me by the sales staff after I asked for a leather dye.

I placed an order on Saturday, July 19th, opting for 2-3 day tracked delivery. Although I understood it would be prepared over the weekend, I was pleased to get an email on Monday, July 21st, confirming it had been shipped, along with a tracking number. However, by July 23rd, the status hadn't updated, and Royal Mail indicated they were still anticipating the package.After reaching out via email, I was informed the order was actually sent on Tuesday, which explained the delay in tracking updates. This left me puzzled, as I had received a notification on Monday stating the shipment had been dispatched.If the package does not arrive by Saturday, July 26th, I will have no choice but to contact my bank to address this issue as a potential fraud case.Update:The tracking number was provided on Monday at 08:33, but it didn't reflect any changes until Wednesday. Once it updated, it showed the package arriving at the Preston mail center. Interestingly, after I expressed my concerns, the order suddenly appeared at the center. This mishap, due to their oversight, means the package won't arrive until Friday, though it should've been delivered by Thursday if dispatched on Monday.

I contacted the scratch doctor during the JLR hacking incident to see if they could help with matching the colour of my Range Rover velar seats, I phoned the number on the website and was answered straightaway by a very polite and helpful Claire she took my vin number and said that when JLR systems were resolved she would contact me 4 week later she did and sent me samples which I matched to my car , the company and Claire went out of there way to help, great service I would recommend to anyone with similar problems to use them

Exceptional customer service and product. I could tell they cared that I had a successful experience using their dye. I had a question about colour and they offered to send me image swatches and gave further advice. I used the oxblood colour all-in-one to dye some old boots I'd not worn in years and they turned out great. Without their advice I wouldn't have left 4 weeks to cure so I'm glad they let me know before I ruined them! They were friendly and knowledgeable and I'm glad this product exists. I’m now looking for other leather and items to recolour!

I called in with a sample Porsche Savanna beige rear seat. After checking against colour swatches and not finding a match, the sample was measured and a bespoke mix made. Colour blends in superbly - both colour and matt finish.

Delivery is a huge problem with this company. Arrives late or not at all. The telephone number on thier website continusly goes to answerphone.

If there is anything less than 1 star I will give them! Very awful fabric dye it turns an expensive ottoman foot stool into something I can’t even described! Fabric dye is too thin and a total waste of money! The ottoman stools is now useless! To make it worst customer service is the worst I have ever dealt it so unhelpful, inconsiderate and unprofessional! To say I regretted buying from them is an understatement!

Had a great experience in terms of ease of ordering, tracking the delivery, delivered in good time etc. The product is great and a perfect match for my 2020 BMW Z4 Ivory leather seats. I would have given 5 starts except for value for money. Considering the cost the size of the bottle is absolutely minuscule. My first thought was “is that all I get?”. Admittedly it’s more than enough for my needs, a slight touch up but really it’s not good value for money at all.

Ventured into the leather repair world for the first time this year.
Vey frustrating because they listed the correct colour cream fora black & cream Mercedes SLK Interior but listed 2 blacks and it didn't state which one.
Tried to ask questions but non one answers!
Eventually bought both, frustrating as I got a bottle of one thing I didn't need!
Then I tried to do the same with a 2017 Audi Q7 with a mid grey leather interior.
They didn't name the leather colour's and simply listed one as grey for Audi's so I bought it!
Total waste of time as it was as different as black & white.
Product works well!
Supplier is rubbish by comparison!

Update after poor response from the supplier on 05-08-25

The excuses provided by the supplier are generic and untrue.
I tried to call many times and left messages, no response.
I texted and got one generic response over 2 weeks later, that is not acceptable.
The web site offered me no tabs for navigation to a specific Audi colour.
The web site only had codes for 2 different kinds of black leather for a Mercedes SLK and no way of identifying which was correct, so I had to buy both, because of my experience of massively poor communication in connection with first purchase for the cream leather.
I understand it costs a lot of money to man telephones, but a 24 hour response time on a message system suits all companies large & small.
Sorry but its simply not good enough!

Excellent match and worked great for my range rover velar leather upholstery (arm rest area)

Absolutely brilliant product, I bought the recolour kit, it had everything in the kit, cleaner, primer, colour and protector. The cloths and sponges were also really good quality.
Followed the instructions and what a great job! I did my belstaff leather jacket and it looks absolutely amazing, so impressed with the product.
Thanks guys new belstaff for £45 can’t fault it!!!!!

The staff are very helpful and courteous, I was shown several options and found exactly what I was looking for.
Would recommend this company.

3* as it was very easy to order and delivery was very fast.
Unfortunately the product did not work and mould stains still remained on the fabric on the back of my curtains - quite disappointing as it was quite expensive.

Great product, easy to use . Fixed a 10 cm tare in my leather sofa . I chose the darker colour filler than my chocolate brown sofa and it was a reasonable good match .