The Scratch Doctor Reviews 

842
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... See more

Rated 5 out of 5 stars

Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... See more

Company replied

Rated 5 out of 5 stars

Great quality product. I don't normally leave reviews but this was easy to use and results were outstanding. The leather on my drivers seat had some wear marks where cream had gone through to brown le... See more

Company replied

Rated 1 out of 5 stars

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... See more

Company replied

Company details

  1. Furniture Repair Shop
  2. Dye Store
  3. Glass Repair Service
  4. Leather Cleaning Service
  5. Leather Goods Manufacturer

Written by the company

At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.


Contact info

4.2

Great

TrustScore 4 out of 5

842 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(842)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Used the colour match service for 20yr…

Used the colour match service for 20yr old MG seats, cleaned and prepped with their products. The seats have come up amazing, two tone green and black, cracks and wear on the have virtually gone. Would highly recommend Scratch Doctor.

May 1, 2025
Unprompted review
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Reply from The Scratch Doctor

We truly appreciate your kind words! It's great to know you're satisfied with our product. Please don't hesitate to reach out if you need anything further!

Rated 5 out of 5 stars

Restored my Range River seats using…

Restored my Range River seats using their Ivory NUG colouring, leather filler and cleaning and prep solutions. Seats have come out absolutely amazing and I’m really pleased with the finish and quality of everything.

Had to contact them with a query and the customer service was top notch. They do things the old fashioned way when it comes to customer service and that’s the way it should be.

Highly recommended and a special thanks to Claire who was very helpful and efficient.

10/10

April 27, 2025
Unprompted review
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Reply from The Scratch Doctor

Thank you for your wonderful review. We're happy to have assisted you and look forward to working with you again soon!

Rated 5 out of 5 stars

The best customer service!…

Bought their product for recolouring leather, and the finish and gloss level I wanted is perfect. I had an issue, nothing to do with the product, my lack of experience, so I emailed and got a fantastic reply the next day, on a Saturday! Very helpful guys, thank you so much. 10/10

April 26, 2025
Unprompted review
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Reply from The Scratch Doctor

Thank you for your wonderful review. We're happy to have assisted you and look forward to working with you again soon!

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service! Fantastic communication & guidance and a truly excellent product. Changed the colour of a cherry red leather chair to silver grey and it’s stunning! So pleased with the result and won’t hesitate to order from you again!
Special thanks to Carl who couldn’t have been more helpful! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Thank you!

April 23, 2025
Unprompted review
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Reply from The Scratch Doctor

Thank you for your wonderful review. We're happy to have assisted you and look forward to working with you again soon!

Rated 3 out of 5 stars

Disappointing

I’m sorry to provide such a low review but the colour of the product is wrong and I daren’t order again as it’s not cheap. I don’t know what can be done to aid colour match but I’ve got the wrong colour.

April 18, 2025
Unprompted review
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Reply from The Scratch Doctor

Im sorry that you have experienced an issue with the colour. I have checked our system and I cant find any communication where you have provided the vin number so we could have confirmed you ordered the correct colour. Please contact us sales@thescratchdoctor.co.uk so we can assist you.

Rated 4 out of 5 stars

Great product

Great product. Easy to use. Restored look of sofa

April 11, 2025
Unprompted review
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Reply from The Scratch Doctor

Thank you for your kind review :)

Rated 5 out of 5 stars

Fabulous - better than expected

Fabulous - better then expected

Having bought the Premium Dye and returned it. Terrified I would ruin my Suite. A few months later I reordered. This time I used it to recolour a Stone coloured Corner Suite to Dark Grey.

OMG it looks amazing! Like a new suite.
For anyone wondering if to try. Don't delay so easy to do and the outcome better than expected.

Would highly recommend and this is a genuine review!

April 9, 2025
Unprompted review
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Reply from The Scratch Doctor

So happy that we have managed to provide a solution for your sofa and bring it back to life. Thank you for your kind words and hopefully you'll be back for any future restoration projects ;-)

Rated 5 out of 5 stars

Saved me a lot of Money!

After receiving the package I was somewhat sceptical that it would work.
I had a lease vehicle where I had unfortunately kerbed all the wheels and was coming to the end of it's term.
Anyway I gave it a go and whilst not as good as getting them professionally refurbished there was certainly a remarkable improvement.
I am therefore very pleased to report that upon return of the vehicle it passed the inspection with flying colours and there were no damage charges.
This product saved me a lot of money!

March 14, 2025
Unprompted review
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Reply from The Scratch Doctor

Its great to know we have been a big help to you and thank you so much for your kind review :)

Rated 5 out of 5 stars

Removed multiple scratches from windscreen easily

Needed to remove some scratches from a windscreen and this stuff really worked.
I was sceptical but it was brilliant, job done in about 15 minutes.

February 26, 2025
Unprompted review
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Reply from The Scratch Doctor

Thank you so much for your kind review and we are thrilled you are happy the results :)

Rated 5 out of 5 stars

I was gifted a tan brown leather…

I was gifted a tan brown leather recliner from a friend but it didn't blend in so I bought All in one colouring for leather and it came out beautiful. I gave it 3 coats. Looks lush and amazing like it's brand new. Thanks Scratch Doctor🙏

March 17, 2025
Unprompted review
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Reply from The Scratch Doctor

That sounds like an amazing transformation. Thank you for your kind review :)

Rated 5 out of 5 stars

I had originally placed an order

I had originally placed an order, Sales advisor Carl rang me to clarify what i would be using the dye for and corrected my order as i hadn't chosen the right product. I was very pleased with the delivery time and how the products were packaged. I was changing the colour of my bed from dark brown to cream and Carl told me to take my time which i did and i am really pleased with the results! My bed is a perfect cream and the quality of the dye is second to none, it went on very easy and dried to a beautiful finish.

January 31, 2025
Unprompted review
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Reply from The Scratch Doctor

Thank you for your wonderful review. We were happy to help you and look forward to working with you again soon!

Rated 4 out of 5 stars

Fairly good product

Arrived promptly good packaging followed instructions cleaned suede slippers quite well applied protector spray which i expected to work better at repelling future marks.

February 19, 2025
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Reply from The Scratch Doctor

Thank you for your kind review :)

Rated 5 out of 5 stars

First Class!

Absolutely first class service! Fantastic communication & guidance and a truly excellent product.
Special thanks to Claire who couldn’t have been more helpful! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Thank you!

February 18, 2025
The Scratch Doctor logo

Reply from The Scratch Doctor

Hello,
Thank you for your wonderful review. We pride ourselves on our customer service and we're glad we could help!

Rated 1 out of 5 stars

Still not received my parcel

Been 4 weeks and still not received my parcel

January 26, 2025
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Reply from The Scratch Doctor

Having checked your tracking there is a photo of the the item being held by your mailman outside your front door. This has also been checked on Google earth to confirm it was delivered to the correct address.

Rated 5 out of 5 stars

I was searching for a perfect match.

I was searching for a match for the upholstery of a special edition Mercedes Benz with little or no luck, after taking a shot in the dark with a colour from Scatch Doctor that looked close but it didn’t match. Before I returned the goods I made contact with a lovely lady in Scratch Doctor called Claire,who took everything thing on board to sort my problem.After a couple of days Claire made contact with me to tell me my colour was on the way and I had no extra charge. I seldom come across such courtesy and professionalism today , as for the colour it was a perfect match. John Roche, Sligo,Ireland .

March 5, 2025
Unprompted review
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Reply from The Scratch Doctor

Thank you for your wonderful review. We were happy to help you and look forward to working with you again soon!

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