The Scratch Doctor Reviews 

842
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... See more

Rated 5 out of 5 stars

Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... See more

Company replied

Rated 5 out of 5 stars

Great quality product. I don't normally leave reviews but this was easy to use and results were outstanding. The leather on my drivers seat had some wear marks where cream had gone through to brown le... See more

Company replied

Rated 1 out of 5 stars

Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... See more

Company replied

Company details

  1. Furniture Repair Shop
  2. Dye Store
  3. Glass Repair Service
  4. Leather Cleaning Service
  5. Leather Goods Manufacturer

Written by the company

At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.


Contact info

4.2

Great

TrustScore 4 out of 5

842 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(842)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy

Do not buy!
Didn’t cover or do anything to my furniture
Waste of money

February 17, 2025
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Reply from The Scratch Doctor

Im sorry you have had an issue with our Fabric Dye. I can see from your order that you did not purchase the Colour Boost which we do recommend. Our Fabric Dye is designed for natural materials only and will not work on any polyester or synthetic mixes. If you would like to contact us at sales@thescratchdoctor.co.uk we will be happy to assist you.

Rated 1 out of 5 stars

I covered scratches as per…

I covered scratches as per instructions. Now I see off white scores all over my white sofa. Not good.

February 15, 2025
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Reply from The Scratch Doctor

We are sorry that your not happy with the product, however we can see from your order you haven't ordered one of our Leather Paints to apply over the top as stated. The filler is not designed to be used on its own. If you would like to contact us at sales@thescracthdoctor.co.uk we would be more than willing to assist you.

Rated 5 out of 5 stars

Amazing end result

All I can say is my two original leather swivel chairs were beige and I decided that I wanted them white...after prepping them I did three coats on the back of the chairs and four on the front...OMG...they look like new delighted with the results and pleased that you took my advice to show more of the colours that you do 😉

February 13, 2025
Unprompted review
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Reply from The Scratch Doctor

Hi Anne, it was a pleasure dealing with you and we always love feedback. Thank you for your very kind review :)

Rated 3 out of 5 stars

This product didn’t cover as expected

This product didn’t cover as expected. I thought I was purchasing a dye type product but this is not. It gave some coverage but not as good as expected. The worn area is still clearly visible but just slightly darker than before use. Sadly I would not recommend.

February 15, 2025
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Reply from The Scratch Doctor

We are sorry that you feel our product did not meet your expectations. I can see from your order that you did not purchase the Preparation kit which is crucial for carrying any recolouring projects. If you would like to contact us at sales@thescratchdoctor.co.uk we can assist you.

Rated 5 out of 5 stars

I have a Range Rover with Ivory seats

I have a Range Rover with Ivory seats. unfortuantely the dye from the OEM seat covers that were designed to protect the seats bled through (oh the irony!). I could have complained but thought I'd try and repair myself. Oh my goodness. This stuff is incredible. Perfect colour match and has made the chair look good as new. If this lasts and I have to reapply every 6 months it is well worth it. Amazing. Its probably the best car maintenance product I have ever bought

February 27, 2025
Unprompted review
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Reply from The Scratch Doctor

Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Excellent product, excellent support

I had phone contact and helpdesk responses from Carl, regarding matching a product(s) to my car’s interior. Carl steered me in the right direction and was both knowledgeable and patient!
Great product and the consistency allows the leather item to absorb the colour effectively and to also control the application process.
First class product and first class customer service!

February 24, 2025
Unprompted review
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Reply from The Scratch Doctor

Thank you for your very kind review :)

Rated 5 out of 5 stars

Great results

I've only put one coat on due to the weather, but already a great improvement.
Can't wait to see what another 2 or 3 light coats does for the appearance.
Thank you
Jaguar XF colour code NED

February 22, 2025
Unprompted review
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Reply from The Scratch Doctor

Thank you so much for your positive feedback! We're thrilled to hear you're enjoying our product. If you ever need anything, we're always here to help!

Rated 5 out of 5 stars
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Reply from The Scratch Doctor

Thanks so much for your feedback! It’s great to hear our product is exactly what you were looking for. If you need any further assistance, we’re always happy to help!

Rated 3 out of 5 stars

The product is ok

The product is ok, after several applications following the instructions to a letter it made an impact on the scratches, so they are not obvious looking at them from the outer side of the screen; however the marks are somewhat blurred from the inside looking out. In all better but far from perfect.

January 26, 2025
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Reply from The Scratch Doctor

Thank you for your review. Our Glass Repair Kit is designed to improve the appearance of scratches that under 2mm deep but not completely remove them.

Rated 5 out of 5 stars

Using the dark brown restorer

It is a very good product particularly on an old vintage suitcase that had grown to look uncared for. The application worked well and and contributed to a successful restoration. Would certainly buy this product again when required.

January 25, 2025
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Reply from The Scratch Doctor

Thank you for your kind review :)

Rated 1 out of 5 stars
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Reply from The Scratch Doctor

Hello,
We're sorry to hear you are experiencing an issue with our product. We reached out to you promptly to help resolve this with you but have received no response.

Rated 5 out of 5 stars

I used the all in one colourant on m Volvo XC90.…

I used the all in one colourant on my 2017 Volvo XC90, I found this product very easy to use and the coverage was really good and went on very well, seats looked terrible before hand and looked brand new after. Also found the product very reasonably priced, considering the difference they made.

January 22, 2025
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Reply from The Scratch Doctor

Thank you so much your kind review. We are so pleased youre happy with the products :)

Rated 5 out of 5 stars

Amazing products and service

The products came well packaged and quickly.

A lamp had fallen on the back of a leather chair and burned quite a hole in it.

The filler and dye worked like magic to repair the hole.

I would say that it's best to build up the filler slowly and use the sand paper damp to smooth it down.

January 26, 2025
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Reply from The Scratch Doctor

Thank you for you kind review :)

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