The Second Life Library Reviews 45

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently delighted with the personalized book selections, which are perfectly tailored to their children's interests and age groups, making reading an exciting and engaging activity. Many people praise the excellent quality of the pre-loved books, often noting they arrive in like-new or immaculate condition, exceeding expectations for second-hand items. The subscription service is highly recommended for its straightforward process and the joy it brings to children, fostering a love for reading with fresh, entertaining stories each month. However, some reviewers were not happy with the quality of the books received, describing them as poor condition and a rubbish selection, while others found the communication and packaging to be subpar. Additionally, a few people mentioned difficulties when trying to cancel their subscription, advising caution.

What people talk about most

Product

People report positive experiences with the product, consistently praising the thoughtful curation and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent condition of the books... See more

Subscription

Clients share positive opinions on subscription, with many expressing delight and satisfaction with the... See more

Order

Customers consistently note positive experiences with order, praising the excellent communication and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the overall experience quite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Second Life Library is a brilliant small business. My little one LOVES reading books together but it was becoming more of a challenge finding great ones apart from the obvious choices we already h... See more

Company replied

Rated 5 out of 5 stars

We discovered TSLL on Instagram and I’m so glad we did! I have been on the hunt for a subscription for my kids for a while but couldn’t find anything suitable. Being a small business means the servi... See more

Company replied

Rated 5 out of 5 stars

Bought a subscription for my son’s first birthday, and we’ve just had our first box - communication has been excellent, friendly, and so so personal to him based on our order notes and Instagram messa... See more

Company replied

Rated 5 out of 5 stars

Oh my goodness, I can’t recommend The Second Life Library enough. It’s such a special, female-led small business, run by the loveliest Millie, whose passion and knowledge of children’s literatur... See more

Company replied


Company details

  1. Childrens Book Store
  2. Baby Store
  3. Gift Shop

Written by the company

Beautiful pre-loved children's books delivered via our flexible subscription. All books are quality checked and age matched, to grow with your child. For busy parents or thoughtful gifters - help a child discover stories they'll treasure.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

5* fantastic small business!

I found this small business as they were starting out and immediately loved the concept. My favourite activity with my daughter is reading stories and I believe every child should have access to the joy of books and have the ability to read. We also try to source our books second hand where we can so the concept of this business is one that really aligns with everything I love and wanted to support!

We placed a subscription order and the books that came were immaculate - Something that is very difficult to find when buying pre loved books! Along with the books was a lovely handwritten note and a sheet of stickers (which were a big hit with my daughter).

Shipping was super quick too so we didn’t have to wait long at all to get the books that were chosen for us. The books were all age appropriate, and matched up so well with the things I added to my order that my daughter enjoys!

I have recommended the second life library to my family and friends and can’t wait to get our next box!

January 25, 2026
Unprompted review
The Second Life Library logo

Reply from The Second Life Library

Thank you so much for taking the time to leave such an incredible review, I really appreciate your support of my small business, and I can't wait to curate your next box :)

Rated 5 out of 5 stars

Great Concept, Amazing books and Easy to use

Such a great concept and perfect for my 1 year old who gets bored of books so quickly.

A very easy process and so easy to place an order.

Would definitely recommend to other parents!!

January 15, 2026
Unprompted review
The Second Life Library logo

Reply from The Second Life Library

Thank you for taking the time to leave a review. I'm so pleased you would recommend us!

Rated 5 out of 5 stars

Our daughter loves her new books!

Our 2.5 year old daughter loves her new books!
As parents we are making a conscious effort to limit the amount of screentime our daughter is exposed too and this subscription encourages this.
With wintery weather parks and outdoor activities can be limited and we are constantly looking for ways to keep our daughter engaged without screens. We have found "story time" an essential part of our daily routine and The Second Life Library keeps the stories fresh and entertaining.
Our experience with The Second Life Library has been brilliant and the team put real thought and care behind the service and daughters learning / development.
Thank you The Second Life Library!

January 19, 2026
The Second Life Library logo

Reply from The Second Life Library

Thank you for taking the time to leave a review! I'm so pleased to hear that we can help reduce screen time and encourage your daughters love of books! Happy reading :)

Rated 5 out of 5 stars

The perfect gift for your kids!

The concept itself is lovely, something that’s brilliant for the environment and our children at the same time.

I love the idea that a small subscription can open up so many magical doors and memories for our babies and the process of subscribing is very straightforward.

Looking forward to our next set of books already!

January 7, 2026
Unprompted review
The Second Life Library logo

Reply from The Second Life Library

Thank you for taking the time to leave a review! I'm really pleased you found the process straightforward, and I'm looking forward to curating your next box!

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