The Shirt Company Reviews 

75
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Thank you Trustpilot and The Shirt Company for acknowledging my experience and fixing the case immediately . Thanks to The Shirt Company , they responded as soon as my request was visible in their sys... See more

Company replied

Rated 5 out of 5 stars

Edit: The Shirt Company offers a wide range of high quality products. The shirt that I bought was well made and was probably the first garment which accomodated my bust without gapping. From my poin... See more

Company replied

Rated 5 out of 5 stars

I started buying shirts from The Shirt Company some time ago when I was living in the UK. After relocating to Poland, I was very pleased to discover that I could continue buying them here. The de... See more

Company replied

Rated 1 out of 5 stars

I purchased a dress. It was absolutely beautiful but very much larger than size guide, which I checked carefully. I returned it immediately. Received a message to say it was received but that I now... See more

Company replied

Company details

  1. Clothing Store
  2. also in
  3. Women's Clothing Store

Written by the company

We are a distinctive British brand specialising in premium, exquisitely crafted shirts for women. We're dedicated to redefining modern shirting through expert craftsmanship, specialised fittings and unique statement details to elevate the everyday. Every collection is thoughtfully conceived in our East London studio and brought to life in specialist European ateliers, where skilled makers transform the finest fabrics into shirts that embody both structure and fluidity. At The Shirt Company, we believe in the power of slow fashion, advocating for conscious investment in garments of exceptional quality and longevity. From relaxed silhouettes to impeccably structured business shirts and glamorous evening blouses, our collections offer a considered selection of refined wardrobe essentials—each a testament to timeless style and unparalleled workmanship.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

75 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(75)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No reply, non existent customer service

Asked for advice before buying a dress, no reply to emails sent. So purchased the dress anyway, it’s nice but completely see through-again tried to contact and absolutely nothing I’m glad I didn’t pay £150 for this dress!! You can send items back apparently but a month on and I’m still waiting for a reply. A joke company. Go somewhere else instead.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

This is a very dishonest company!!

This is a very dishonest company!!! Do not waste your time buying from them- overpriced and not worth it! First they tell you you can return your item for an exchange, then the next thing you are told this is not possible after you have shipped your item and wasted so much money on shipment, then you get an email the confirmed exchange for your items were sold to someone else! Totally a scam!

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Happy

Just made my f first purchase and am very happy came on time and had tracking very nice wrapping and good quality will shop again

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Unnecessary and unacceptable.

Terrible, sent my package to the wrong address, homeowner brought it around to me two weeks later as they were on holiday. Driver falsified my signature.

Attempted to send my parcel back as I needed the suit for a wedding but had to purchase another one at short notice because of this mess up.

Company didn’t care or want to know and came up with some rubbish that the tags was not situated properly 😂.

Whole process was a joke and will not be purchasing ever again. Quick enough to take your money but when there is a problem they come up with pathetic excuses not to refund. I will say that the suit looked epic and wish I could of worn it.

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and Recommended

The shirts speak for themselves. What more important to add is that they offer an Excellent Customer Service. Thanks, once more - Highly recommended!

March 20, 2023
Unprompted review
Rated 1 out of 5 stars

Refund not forthcoming

I brought 2 shirt, which ended up too large for me. I returned these and the company ack the return. I have yet to receive a refund and no response back to my emails or messages on messenger - radio silence. Very poor customer service, I am out of pocket by over £100 which I am fighting to get back. Do not use this company at all!!

December 12, 2022
Unprompted review
Rated 1 out of 5 stars

I have had an awful experience

I have had an awful experience. My item took as long as my daughter’s item from China, the quality was terrible and I am still trying to get refunded. Avoid this company.

August 26, 2022
Unprompted review
Rated 1 out of 5 stars

Awful systems. Never again!

Awful systems. No order confirmation until prompted. Site wouldn't accept password and then ignored (multiple) requests for change. Stupidly, I re-ordered from them. Received (delayed) confirmation and then at 4.15 pm next day an email that product is out of stock. Never again. Avoid.

December 20, 2021
Unprompted review
Rated 1 out of 5 stars

Beware it's cheap quality!

I ordered the Antoinette Tuxedo Pleated Shirt, not at full price thank goodness but still at £85 the shirt isn't worth the money... It's made of cheap cotton, I had to take the collar off as there was no stiffener in it and it looked awful so removing it left the grandad collar which was better.
Why didn't I send it back? because I ran out of time and needed something that was going to look stunning... but I was disappointed... It's the quality you would get from China, cheap material.
It has not laundered very well at all, even on a 20 degree wash. The cotton material is creased and that's despite ironing it while still wet!
There's no opportunity to review any of the shirts on their Web!

October 14, 2021
Unprompted review

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