We were recommended the Shoe Station from a friend and have been buying shoes here for many years. Claire, Sally and the team are amazing, providing individual tailored bespoke shoe fittings and going... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the shop several times and always received excellent service. The selection of shoes is brilliant, my thoughts as to what I may or may not want to see are always listened to carefully, and we... See more
Company replied
Packed with care but £5 for shipping is expensive when as the worst shipping company (Evri) was used who took 3days to deliver and the tracking never works. Would not have ordered if known Evri was u... See more
Company replied
Love this shop, it's a little Gem! Highly recommended. They sale great quality toys and shoes. Also great communication and very accommodating. When I needed to add something to my online order th... See more
Company replied
Company details
Written by the company
An independent store in Kew selling children's shoes, accessories and toys! There's a very impressive range of footwear from specialist children's shoe companies around Europe ensuring that the selection is both of the highest quality as well as unique. They cater for first steps right through to secondary school and stock all types of footwear from school shoes to party shoes, from wellies to slippers! The super-friendly staff are all fully trained in the art of shoe fitting and take extreme care to find the perfect shoe for every child. Nothing is too much trouble and the staff are endlessly patient. They go out of their way to make each visit to The Shoe Station a relaxing and enjoyable experience. The toy and gift areas of the shop are brimming with gorgeous and unusual ideas. It's the perfect place to shop for presents for children of all ages. There's a gorgeous range of wooden toys, role play goodies, jigsaw puzzles, construction toys, a fabulous arts and crafts selection, science kits, beautiful baby toys and much more. The greetings cards are equally carefully chosen and impressive. The accessory offering covers basic school socks, tights and hair products, sports bits and pieces, through to adorable and hard-to-find special occasion items. The Shoe Station is a hidden gem, yet it's so accessible being only a stone's throw from Kew Gardens underground station and there's parking immediately outside of the shop.
Contact info
12 Station Parade, TW9 3PZ, Richmond, United Kingdom
- 020 8940 9905
- info@theshoestation.co.uk
- theshoestation.co.uk
4.8
Excellent
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Shoe Station
Thank you so much Monika. We have lots more exciting new shoes and toys coming in as we speak!
Love the shoe station
Love the shoe station. The team are so knowledgeable, will never sell you anything you don’t need. The kids love the experience and the choice is wonderful.
February 2, 2022
Unprompted review
Reply from The Shoe Station
Such a lovely review for us Lottie, thank you so much. We're glad to hear you've had such good experiences with us
Very fast service and helpful
Very fast service and helpful
and my delivery was fast :)
lovely shop thank you :)
January 13, 2022
Reply from The Shoe Station
Thank you Tracy, we hope you shop again with us soon!
Love this shop it's a little Gem
Love this shop, it's a little Gem! Highly recommended.
They sale great quality toys and shoes.
Also great communication and very accommodating. When I needed to add something to my online order that I saw in store but wasn't online they helped make it happen.
Thank you.
December 22, 2021
Reply from The Shoe Station
Such a lovely review Ella! Thank you so much for your continued support
Amazing service!
Absolute bargain, fantastic service, speedy and secure delivery. Would definitely shop here again, thank you!
December 3, 2021
Reply from The Shoe Station
Thank you so much Jade. We are so looking forward to having you shop with us again soon!
Moulin Rory ballerina suitcase
The item arrived on time and well packed.No problems with payment
I shall use this company again.
Thankyou for a good transaction
November 30, 2021
Reply from The Shoe Station
Thank you for your kind review Helen, looking forward to having you shop with us again!
Excellent - very happy customers!
Fantastic service and the quality / variety of shoes for my toddler is brilliant. We are very happy customers! Despite moving out of the area, we still drive back to The Shoe Station when we need new shoes for our son - it’s definitely worth it.
November 27, 2021
Reply from The Shoe Station
We love hearing that our customers come back even from further away! Thank you Emma for this great review!!
This store is gorgeous
This store is gorgeous. The staff always go above and beyond to help us find what we are looking for or an alternative. My Christmas fave and I must be in there at least 3 times a week! Gorgeous products and everything is such high quality. Thank you for being so great!
November 26, 2021
Unprompted review
Reply from The Shoe Station
Such a lovely review, thank you Hayley! We absolutely love seeing regular faces at The Shoe Station. We have lots of new products coming in so definitely worth popping in regularly.
Very good !
The item arrived a bit dirty however they were super, super quick in sending me a replacement and they added a super cute apology note. Totally recommend as they are efficient in getting back to you, quick delivery and they have lovely things !
November 16, 2021
Reply from The Shoe Station
Thank you so much Joao for your very kind response!! We are very sorry again for the first delivery but we are SO glad that you are happy with the replacement and we hope you shop with us again soon.
Reply from The Shoe Station
Thank you so much, we hope you shop again with us soon!
Such a lovely shoe shop!
Beautiful shop with a lovely selection of shoes and toys. They measured my daughter for her first pair of shoes and weren’t at all fazed by her tears! Really happy with service and will definitely be back.
October 22, 2021
Unprompted review
Reply from The Shoe Station
Hi Lizzie! Thank you so much for your lovely review. We appreciate that getting their shoes fitted can sometimes be a stressful experience so we're glad we ensured a good experience for you! Looking forward to seeing you again
The Best Shoe Shop for Kids Anywhere!
We have been going to the Shoe Station for 12 years! Have never bought school shoes for my children anywhere else - why would you when the staff at Shoe Station know exactly what to recommend and get it right every time! One of the things we love the most about going is the surprises they come out of the stock room with! Don’t be fooled by thinking everything is on display! It isn’t! Just let the children describe what they want and the staff will find it!
October 5, 2021
Unprompted review
Reply from The Shoe Station
Thank you Kirsten for such a wonderful review! It's always lovely to hear that our regular customers speak so highly of us. Yes you are absolutely right, our stock room is full of surprises!!
Reply from The Shoe Station
Thank you for your kind review!
The Shoe Station - outstanding service, beautiful shoes, gifts and toys
We were recommended the Shoe Station from a friend and have been buying shoes here for many years. Claire, Sally and the team are amazing, providing individual tailored bespoke shoe fittings and going the extra mile for that 'perfect' shoe. We couldn't recommend them higher. Their range of beautiful toys and gifts is also an absolute must for Birthday and Christmas gifts!
September 15, 2021
Unprompted review
Reply from The Shoe Station
Thank you Suzanne for this lovely review. We are so glad that you love our shop and services, see you soon!
Great range of products and great…
Great range of products and great service. Click & collect makes it so convenient.
September 10, 2021
Reply from The Shoe Station
Thanks for reviewing our service. We are glad that our customers are enjoying the expanded use of the click & collect service!
A Must Visit Local Shop
The staff are always very helpful and knowledgeable about their products. The Shoe Station is always our first stop for kids shoes, gifts and toys.
September 8, 2021
Reply from The Shoe Station
So glad to hear that David! Thank you for taking the time to review us!
Prompt delivery
Prompt delivery, good communication, easy to use website and good price. Very happy with my purchase.
August 19, 2021
Reply from The Shoe Station
We are so glad to hear that your order got to you quickly and safely. Thank you for your lovely review
Lovely shoes and fast delivery although…
Lovely shoes and fast delivery although a bit expensive.
August 12, 2021
Reply from The Shoe Station
Thank you for your review Olivia, we're glad you like your shoes.
Highly recommend!
Visited the shop several times and always received excellent service. The selection of shoes is brilliant, my thoughts as to what I may or may not want to see are always listened to carefully, and we have bought many excellent pairs of shoes. Also reached out via email with queries and the response has been timely and helpful. Highly recommend!
June 9, 2021
Unprompted review
Reply from The Shoe Station
Such a lovely review! Thank you so much, always good to hear that our customer service is received so well
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.