The personal attention by Cinthia was essential in being able to walk through the website and order the necessary sizes and features I needed. Not sure I would have been able to do it correctly w... See more
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So far this has been a positive experience. My window trim was difficult to measure (wood profile) but consultant Bernice made the task workable. I am so excited for delivery day and hopeful for inst... See more
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There is no better place to buy shutters. EXTREMELY polite and helpful people that take care of you like family. Helpful before and after the sale and are happy to answer any questions you might have... See more
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All my questions answered. Someone responded to an email question a whole lot sooner than anticipated and then when ordering also assisted to help make sure what I needed was provided.
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Company details
About The Shutter Store
Written by the company
Established back in 2009 in Las Vegas, Nevada, The Shutter Store stands as a leading provider of top-quality DIY shutters. We’re all about bringing more style and functionality to America’s living spaces, without breaking the bank.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Contact info
6000 S Eastern Ave, NV, 89119, Las Vegas, United States
- 888-753-8290
- help@theshutterstore.com
- theshutterstore.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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As happy with this third set as the first two!
This is the third set of shutters that we have purchased from The Shutter Store. The process is easy. The team will walk you through the measuring if you need reassurances. The quality is top-notch. The price can’t be beat.
September 12, 2025
Reply from The Shutter Store
Thank you Dan for your review.
We appreciate your continued business very much.
The Shutter Store Team
Poor voice mail message
When I called to inquire about my order, the message did not say the name The Shutter Store. Instead just said to leave a message which I did. When I did not get a call back for a few hours I called again and the message repeated over and over without any chance for me to record my message.
September 10, 2025
Reply from The Shutter Store
Thank you Diane for your review.
We appreciate you bringing this system glitch to our attention, our team is already working on resolving it. We truly value your feedback and would greatly appreciate if your review could reflect the quality of service provided by our team, which is what we are able to directly control. If you’d like to discuss your experience further, please don’t hesitate to reach out to us at Support@theshutterstore.com. Your opinion is very important to us.
The Shutter Store Team
Reply from The Shutter Store
Thank you Dayna for your review!
You are a joy to work with, thank you for your business.
The Shutter Store Team
Positive experience
The company agent was knowledgeable, forthcoming with information, polite, and pleasant. Keomi (spelling?) responded by phone to me in a timely way. I made a stupid mistake on my shutter order and she assured me it would be cleared up. All in all my experience so far with the company was extremely positive. I'm looking forward to receiving my new shutters.
September 5, 2025
Reply from The Shutter Store
Thank you Richard for your review.
We are the only company in the US that calls on every single order to ensure our customer's success story. We appreciate the trust!
The Shutter Store Team
all ordering makes sense an appreciate…
all ordering makes sense an appreciate the follow up call to compare measurements are all right
September 2, 2025
Reply from The Shutter Store
Thank you for your review.
Please be sure to continue to spread the word about our services, this can't be kept a secret!
The Shutter Store Team
Customer service excellent.
August 30, 2025
Reply from The Shutter Store
Thank you Joe for this review!
We value your business.
The Shutter Store Team
The customer service reps were fantastic!
The customer service reps were fantastic! They walked me through everything and were very timely in responding to emails and phone calls. I feel confident that my order will arrive perfectly.
August 27, 2025
Reply from The Shutter Store
Thank You Carla for your review!
We appreciate your business very much and look forward to seeing before and after pictures.
The Shutter Store Team
Your customer service people are so…
Your customer service people are so wonderful to work with. This is my second order and we are looking forward to getting and installing our new shutters.
August 26, 2025
Reply from The Shutter Store
Thank you Michael for your 5 star review!
We appreciate your continued business.
The Shutter Store Team
Exemplary customer service!
August 22, 2025
Reply from The Shutter Store
Thank you Jim for this review!
You have been an absolute pleasure to work with, thank you for your business.
The Shutter Store Team
I received very professional guidelines…
I received very professional guidelines to give the correct windows measurements and design from a excellent and knowledgeable customer service technician.
August 11, 2025
Reply from The Shutter Store
Thank you Roberto for your review.
As you've seen for yourself, we are with you at every step of the shutter journey to ensure your success story.
The Shutter Store Team.
Very good customer service
Very good customer service. Resolved an issue when my order arrived and was not exactly to what I ordered. Quickly resolved the issue
Nice work by the customer service team there
August 7, 2025
Unprompted review
Reply from The Shutter Store
Thank you Tim for your review.
We appreciate the opportunity to resolve the matter!
The Shutter Store Team
Great customer service
Great customer service. Have not received my product yet so no review on that
August 9, 2025
Reply from The Shutter Store
Thank you Thomas for reviewing our customer service.
We take pride in what we do- helping customers through through their shutter journey with efficiency and respect.
The Shutter Store Team
Your representative was excellent
Your representative was excellent. Understood our order and made the necessary adjustments. Thank you for the additional discount.
August 7, 2025
Reply from The Shutter Store
Thank you Linda for this review.
Please be sure to continue to spread the word about our services, this can't be a secret!
The Shutter Store Team
Excellent Quality and Service – Highly Recommend
I've been using natural wood shutters from The Shutter Store for over three years now, and I couldn't be happier with my purchase. The shutters are beautifully crafted, and the quality has truly stood the test of time. They continue to look great and function perfectly.
While there was a delay in delivery due to pandemic-related supply chain issues, the wait was well worth it. Installation was straightforward, and the shutters fit perfectly according to the measurements I provided.
One of the shutter frames arrived damaged—likely during transit—but The Shutter Store handled it professionally and promptly. After reaching out to them, the damaged parts were replaced at no cost, which I really appreciated.
Overall, it’s been a very positive experience from start to finish. Great product, excellent customer service, and a company that stands behind what they sell. I highly recommend The Shutter Store!
August 1, 2025
Unprompted review
Reply from The Shutter Store
Thank you Antonio for this review.
You've definitely made our day! As you've seen for yourself, we stand behind our products and our customers. Bottom line, it's our goal to get our customers to enjoy their shutters as quickly as possibly- no fuzz, no questions. We appreciate your business.
The Shutter Store Team
The ordering process online is easy to…
The ordering process online is easy to use. The verification call was very useful to ensure the order and measurements were correct to make the install easier.
August 4, 2025
Reply from The Shutter Store
Thank you Freddy for your review.
We are the only company in the US to call on every single order to ensure our customer's success stories. We are glad to read you found this useful. Please be sure to continue to spread the word about The Shutter Store.
The Shutter Store Team
Reply from The Shutter Store
Thank for taking the time to review us!
We appreciate your business.
The Shutter Store Team
A permanent investment
The ordering process was straightforward; a representative calls to make sure everything is correct before the order is actually booked. The shutters are not difficult to install, and required two people and a drill for the screws. A level is also important. They look amazing, filtering or blocking daylight, and very effective room darkening at night. I consider these a permanent investment in my home.
July 24, 2025
Unprompted review
Reply from The Shutter Store
Hi Joseph,
Thank you so much for your wonderful review.
We’re delighted to hear that you found the ordering process straightforward and that the confirmation call helped ensure everything was spot‑on before production. It’s also great to know the installation went smoothly and that the shutters are performing exactly as you hoped — from daytime light control to effective room darkening at night.
We truly appreciate you calling them a permanent investment in your home. That means a lot to us, and we’re thrilled they’ve made such a positive impact.
If you ever need anything in the future, our team is always here to help.
Thank you again for choosing us.
Kind regards
The Shutter Store Team
Poor contact service
July 30, 2025
Reply from The Shutter Store
Update: August 5, 2025
Hello Steven,
We've not heard from you and we wanted to check in and see how we can better assist. As a small business, negative reviews impact us greatly. Please do reach out as we'd love to discuss your experience and grow.
Respectfully,
The Shutter Store Team
_____________________________________
Thank you Steve for your review.
We appreciate your feedback and would like to learn more about your experience. From our notes, I show we reached out to you on 7/24 to confirm your order with no success. You called us back the next day to verbally review your order details. However, we don't show your order being confirmed by you until 7/29.
Please feel free to call in at 702-853-2580, or better yet, send us an email at support@theshutterstore.com. We want to make sure we address your concerns and turn the situation around.
The Shutter Store Team
Great Customer Assistance during ordering
Keomi was of great assistance in helping me select the correct frame for the Cafe Shutters that I ordered. She was very patient and knowledgeable.
July 30, 2025
Reply from The Shutter Store
Thank you for this review!
We appreciate your trust in allowing us to dress your home.
The Shutter Store Team
Reply from The Shutter Store
Thank you Judy for this review.
As you've seen for yourself, its really that EASY! Please do continue to spread the word.
The Shutter Store Team
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