thesnackchest.co.uk Reviews 

200
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Last two orders long overdue. Have asked for refund and am being ignored. Having initiated two reports via Paypal, haven't hear back on this either. Company 'sale'seeking to sell as much stock as poss... See more

Rated 5 out of 5 stars

Ordered twice now, both times have came next day which I paid for, everything was wrapped up in bubble wrap to keep the products in good condition. Recieved everything I ordered apart from one thing,... See more

Rated 5 out of 5 stars

Wow! The food is great; service is fab, price is fair, delivery very prompt, communication excellent. What's not to love? Came across this company whilst Googling for some foreign food I have been cra... See more

Rated 1 out of 5 stars

I ordered over 2 weeks ago, which still hasn't arrived. My emails have been ignored. The company owner, Rebecca Brennard needs to get a grip, and pay more attention to this company, rather than horsin... See more

Company replied

Company details

  1. Japanese Sweets Restaurant

Written by the company

Welcome to The Snack Chest, your one-stop destination for an extraordinary snacking experience from every corner of the world! Our mission is to take your taste buds on a delightful journey by offering a diverse range of delicious, authentic, and handpicked snacks from different cultures and regions. Our commitment to quality and authenticity means that we partner with local artisans and producers to source the finest, most distinctive snacks, made with the freshest ingredients and traditional recipes. We believe in supporting small businesses and sharing the stories behind each delicious creation. By choosing The Snack Chest, you are not only indulging in a one-of-a-kind snacking adventure, but also fostering a global community of food lovers, celebrating the diversity of cultures and the joy of discovery. Embark on a delicious journey with us and let your senses be captivated by the world's most delectable treats!


Contact info

2.8

Average

TrustScore 3 out of 5

200 reviews

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2.8

All reviews

(200)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Speedy Service

I placed my order on Thursday and I was surprised to see that my items were delivered on Saturday. Very pleased with this purchase and would definitely be purchasing from them again.

July 3, 2022
Rated 1 out of 5 stars

I placed an order two weeks ago and my…

I placed an order two weeks ago and my parcel arrived with the courier on Monday 13 th June. They sent me a message to say it will be dispatched soon. Ever since then I have had a few more emails telling me there is a delay with it. Then I get another email saying the parcel he being processed. Then another one to say there is a delay! They have had my parcel for 12 days now. The courier asks you to contact the supplier if they have your parcel for longer than 7 days which I have done twice now a d had no reply! I did it through the Snack Chest website contact us form! There has been no reply and you can't even ring them as it's all voicemail. I just want my parcel or my money back and a bit of customer service. My son was about to place an order too but won't bother now and neither will I ever again.

I have had an email to say the parcel is now out for delivery. As I stated I sent emails to your contact us form as per your website. There must be something wrong with it if you can't find my forms. I put the order number etc so you could check my order for me.

June 24, 2022
Unprompted review
thesnackchest.co.uk logo

Reply from thesnackchest.co.uk

Hi there, Firstly: let me apologize you have had an issue with your order we take our feedback very seriously and we strive to provide satisfaction.

Now I have checked and I can't see any contact from your or emails sent etc, can you confirm when and how you sent so we can investigate further

I have checked tracking and it shows as delivered?

Please do get back in touch with us as we wish to put this right for you.

Rated 3 out of 5 stars

The only negative comment is

The only negative comment is I paid for next day delivery and didn't get it, when I contacted them about it I heard nothing back.

June 19, 2022
thesnackchest.co.uk logo

Reply from thesnackchest.co.uk

Hi there, so sorry to hear this, can you let us know how you contacted us so we can get this investigated for you.

Rated 1 out of 5 stars

Out of Date stock

Genuine site but be wary as they send out of date stock. I wouldn't mind if they made you aware and charged it at a discount but charging those prices for items which are over 6 months out of date is a rip off.
Customer service is also none existent so it's impossible to get your money back.

June 2, 2022
Unprompted review
thesnackchest.co.uk logo

Reply from thesnackchest.co.uk

Hello Phillip!
I'm so sorry about the lack of customer service!
Also, sorry about the out of date stock.

I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.

Thank you
Dan

Rated 4 out of 5 stars

Great online site with lots of products…

Great online site with lots of products listed for sale however many items, possibly over half listed, were out of stock. Shame really because most of the things I wanted to order had all sold out. Otherwise a good site with reasonable priced stock

May 14, 2022
Rated 5 out of 5 stars

Excellent all round

I was delighted with both the contents of my order and its speedy arrival. Everything arrived in perfect condition, carefully packed in a sturdy box. Great prices when compared to similar stores specializing in American snacks and free postage too when you spend a very reasonable £25. Excellent all round, thank you so much.

April 11, 2022

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