Last two orders long overdue. Have asked for refund and am being ignored. Having initiated two reports via Paypal, haven't hear back on this either. Company 'sale'seeking to sell as much stock as poss... See more
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Ordered twice now, both times have came next day which I paid for, everything was wrapped up in bubble wrap to keep the products in good condition. Recieved everything I ordered apart from one thing,... See more
Wow! The food is great; service is fab, price is fair, delivery very prompt, communication excellent. What's not to love? Came across this company whilst Googling for some foreign food I have been cra... See more
I ordered over 2 weeks ago, which still hasn't arrived. My emails have been ignored. The company owner, Rebecca Brennard needs to get a grip, and pay more attention to this company, rather than horsin... See more
Company replied
Company details
Written by the company
Welcome to The Snack Chest, your one-stop destination for an extraordinary snacking experience from every corner of the world! Our mission is to take your taste buds on a delightful journey by offering a diverse range of delicious, authentic, and handpicked snacks from different cultures and regions. Our commitment to quality and authenticity means that we partner with local artisans and producers to source the finest, most distinctive snacks, made with the freshest ingredients and traditional recipes. We believe in supporting small businesses and sharing the stories behind each delicious creation. By choosing The Snack Chest, you are not only indulging in a one-of-a-kind snacking adventure, but also fostering a global community of food lovers, celebrating the diversity of cultures and the joy of discovery. Embark on a delicious journey with us and let your senses be captivated by the world's most delectable treats!
Contact info
Unit 17, Lea Green Business Park, WA9 4TR, St Helens, United Kingdom
- 01744 325045
- hello@thesnackchest.co.uk
- thesnackchest.co.uk
2.8
Average
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from thesnackchest.co.uk
Hello Nikki,
I'm really sorry about this, this was when the business was owned by someone else.
I have recently taken over the business (Start of November), and all of the expired stuff.. well, it's gone! (Stocktake isn't that hard is it?)
I'm sure if you choose to order again, you won't be disappointed!
Dan
Placed an order on the 6th of October…
Placed an order on the 6th of October and paid for next day delivery.
Now on the 12th of October hermes is still awaiting my package.
October 12, 2022
Reply from thesnackchest.co.uk
Hello Dylan, I'm really sorry about this!
I'm the new owner since the start of November, and I will send you an email to get this sorted.
Thank you
Dan
Very quick delivery
October 11, 2022
Reply from thesnackchest.co.uk
Thank you for your review, I do try and be quick as I can!
Great
The website is easy to use and the products are reasonably priced and you have plenty to choose from. Paying is easy and straight forward. Great experience and this is my second purchase. Our favourites are the welchs fruit snacks as well as the singles to go so far.
October 1, 2022
Reply from thesnackchest.co.uk
Thank you very much for your order, I hope to see you order again soon!
Dan
I sent you an email yesterday after I…
I sent you an email yesterday after I received my package and the items I received were out of date by nearly 3 months I did send a picture of the items but still I haven't had a reply
September 30, 2022
Reply from thesnackchest.co.uk
Hello Amanda!
I'm so sorry about the lack of customer service!
Also, sorry about the out of date stock.
I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.
Thank you
Dan
My order had an item missing
My order had an item missing, I told them and they said they posted it. Two weeks later and the item hasn't shown up.
August 19, 2022
Unprompted review
Reply from thesnackchest.co.uk
Hello Paul!
I'm so sorry about this, this was under different ownership.
I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.
Thank you
Dan
american candy
it was great to get my favorite candy again i look forward to doing buisnes with you again .
September 12, 2022
A few of the products were past the…
A few of the products were past the “best before” date by over 6 months. I am happy to provide pictures for evidence. I believe they should’ve at least been discounted to compensate for this.
September 5, 2022
Please avoid.
Please avoid..
My first order was spot on, my 2nd order unfortunately was a different story.. out of £25 worth of stuff £13 was out of date, I would of sent it back but it would cost me to post it so it ended up in the bin.. this is my treat for my 10 year old daughter who loves American candy.. I've messaged them twice to tell them but not had a reply, not even a message back to say they had received my messages.. your loss if you order, the 1st one may be good (like mine was) but please take note of the negative feedback as your future purchase will be deemed for the bin..
August 30, 2022
Unprompted review
Reply from thesnackchest.co.uk
Hello Subo.
I'm so sorry about this, what a disappointment for your daughter! :(
I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.
Thank you
Dan
Pleased with delivery
Pleased I hadn’t ordered a lot of chocolate as item I’d ordered was so melted had to be thrown out other than that pleased with order
August 11, 2022
Really enjoyed finding products you…
Really enjoyed finding products you don't see often in the shops. Really enjoyed and could have spent more money lots of lovely treats to buy.
August 8, 2022
Order arrived and crisp packets had all…
Order arrived and crisp packets had all burst cereal box damaged and sauce leaking in box not good enough for 50 quids worth
August 3, 2022
Reply from thesnackchest.co.uk
Hello Chris.
I'm so sorry about this, this should've been packed correctly.
I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.
Thank you
Dan
Hadn’t heard of the snack chest before…
Hadn’t heard of the snack chest before , but reviews were good, so gave them a try and I wasn’t disappointed. Great prices and fast delivery , I will be definitely ordering from them again
July 19, 2022
Amazing place to shop
Amazing place to shop! Wonderful quick service and the best prices i came across . Items arrives very quickly. I will continue to shop here as it has my favourite snacks
July 12, 2022
Great experience!
Easy to order, super fast shipping! Was so happy to open the box and pass out all of the great treats from home to the whole family. Thanks!!
July 11, 2022
The pop bounced about in the package…
The pop bounced about in the package and the cheetos were all popped open hence all over the stupid box when I opened it and I really didn't want to eat them off of the bottom of the box the way things are in the world today. Won't be ordering again. So sorry. Please take a lot better care when packaging your orders. Pickers should know better as I have been one for years now and I know better.
July 10, 2022
Reply from thesnackchest.co.uk
Hello Anna!
I can only agree with this, cans and bottles should be wrapped, and have packing in the box.
I took over the business at the start of November, so I'm sure if you decide to give us another chance, you won't be disappointed. If you have any questions, feel free to go on the live chat or email me and I will respond and help.
Thank you
Dan
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