Last two orders long overdue. Have asked for refund and am being ignored. Having initiated two reports via Paypal, haven't hear back on this either. Company 'sale'seeking to sell as much stock as poss... See more
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Ordered twice now, both times have came next day which I paid for, everything was wrapped up in bubble wrap to keep the products in good condition. Recieved everything I ordered apart from one thing,... See more
Wow! The food is great; service is fab, price is fair, delivery very prompt, communication excellent. What's not to love? Came across this company whilst Googling for some foreign food I have been cra... See more
I ordered over 2 weeks ago, which still hasn't arrived. My emails have been ignored. The company owner, Rebecca Brennard needs to get a grip, and pay more attention to this company, rather than horsin... See more
Company replied
Company details
Written by the company
Welcome to The Snack Chest, your one-stop destination for an extraordinary snacking experience from every corner of the world! Our mission is to take your taste buds on a delightful journey by offering a diverse range of delicious, authentic, and handpicked snacks from different cultures and regions. Our commitment to quality and authenticity means that we partner with local artisans and producers to source the finest, most distinctive snacks, made with the freshest ingredients and traditional recipes. We believe in supporting small businesses and sharing the stories behind each delicious creation. By choosing The Snack Chest, you are not only indulging in a one-of-a-kind snacking adventure, but also fostering a global community of food lovers, celebrating the diversity of cultures and the joy of discovery. Embark on a delicious journey with us and let your senses be captivated by the world's most delectable treats!
Contact info
Unit 17, Lea Green Business Park, WA9 4TR, St Helens, United Kingdom
- 01744 325045
- hello@thesnackchest.co.uk
- thesnackchest.co.uk
2.8
Average
200 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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By Far The Best
This is by far the best store I have purchased candy from. Ordering was very easy and there was a great variety of sweets. The prices were very reasonable. My package arrived very quickly and was packaged so nicely. You could tell great care had been taken to pack my order. I would definitely recommend The Snack Chest. 5 stars for a brilliant seller and I’m looking forward to ordering again. Keep up the good work!
December 15, 2022
Unprompted review
Stop giving Hermes/Evri business
A reminder to all businesses out there if you choose to use Evri/Hermes you're going to annoy your customers
December 17, 2022
Missing item & out of date items
My order arrived quite quickly, I wasn't happy with the packaging. After noticing 1 of my items was missing I emailed the company, it's been 6 days and I've still had no reply. After reading reviews on trustpilot I noticed 2 of my items were out of date, I emailed the company to inform them of this and have still had no response!
December 14, 2022
Unprompted review
Reply from thesnackchest.co.uk
Hello Nicky, I'm sorry to hear of this. I haven't seen an email from you, please can you confirm the email?
If not, please message on instagram or facebook and I will get back to you. Please let me know what items were out of date please?
Thank you
Dan
Fantastic service
Easy to order and even though the delivery was delayed due to things out of the sellers hand they still refunded my next day delivery even though they didn’t have to. Much appreciated
December 14, 2022
Reply from thesnackchest.co.uk
Thank you Lee! Hope to see you again soon
Dan
Reply from thesnackchest.co.uk
Thank you (:
All out of date products from 2019
All out of date products from 2019 onwards
Purchased for 23 quid only to recieved everything expired
I think possibly getting rid of all there old stock
Would not recommend at all
Use american fizz instead
Tried to complain but was ignored
Instead was not even sent a response
I think the mystery box the mystery being that it is expired should be made clear not conning us in this way
Hope there happy with the money because its the last time I will buy from them
Update on this order
Replied after seeing My review
Even mentioning the out of date drink from 2019 so he knew what rubbish he was sending me
Stale crisps unedible produce
Claims still sellable ie legal to sell
Just avoid at all costs
December 7, 2022
Reply from thesnackchest.co.uk
Hello Layla,
You ordered the BBE Expired mystery box, which states in the description, I'm sorry if you missed this, there was one product from 2019 I believe which was a drink of kool-aid.
Please check the description/title next time you order, thank you.
I have also replied to your email regarding the complaint and responded to you.
Thank you
Dan
Every single item was out of date
Every single item was out of date. Some from the year 2021. Gave them a try and not even consumable, tasting stale. Ordered the mysetery box. Order placed on 30/11/2022. Would not recommend. This was a surprise gift and was very disappointed. Waste of money. Read previous reviews and others had the same experience!!! But Apparently someone took over the company at the start of November and resolved these issues but clearly not. Absolutely shocking!!!
December 5, 2022
Unprompted review
Reply from thesnackchest.co.uk
Hello Demi,
You purchased the BBE Expired mystery box, as it states in the description. Please read what you're buying, these were BBE expired boxes of stock that we have always sold at the snack chest.
All normal orders is sent with stock in date and not expired.
I'm sorry that you're not satisfied with the products you received.
Dan
dissapointed with the £50 box
service was fast as usual, ordered the end of year £50 box for £20, also this was an end of line/close or past the best before date items so was expecting a buldging box but this wasn't the case! no way was there £50 even at full RRP! on the upside there was a good variety.
December 4, 2022
Reply from thesnackchest.co.uk
Good evening Gregg, I hope that you're well.
I know that I've sorted this out with you privately, I hope that this is much better and has been resolved.
Thank you
Definitely recommend
Definitely recommend! Good choice of products, fast delivery and packaged well too
November 1, 2022
Reply from thesnackchest.co.uk
Thank you for the review! Hope to see your name on our order list again
Great
Great! Rang me when they didn't have an item in stock and asked if I would like another item to replace it. Very happy with delivery, very fast!
November 11, 2022
Unprompted review
Reply from thesnackchest.co.uk
Thank you for the review!
I'm happy that you're glad with the process, and I hope to see you order again soon
Great food
Great food, and was able to pick up quickly. Got loads of family that like Japanese food so it’s nice for gifts too!
November 14, 2022
Reply from thesnackchest.co.uk
Thank you for your review!
Japanese sweets are so cool!
Ordered on Thursday arrived Saturday…
Ordered on Thursday arrived Saturday only within 2 days of ordering I received my order. Fast service and only paid for standard delivery.
November 10, 2022
Reply from thesnackchest.co.uk
I try to be as fast as I can!
Thank you for your review, I hope to see you order again soon
Always perfect 👌
Have used The Snack Chest a few times now and they never fail to impress 👌
November 9, 2022
Reply from thesnackchest.co.uk
Thank you very much for the review!
I hope to see you order again and I'm sure we won't fail to impress you again!
Disappointing delivery.
The product itself (12 can pack of Fanta) was fine but I wasn’t happy with how it was sent. It was bought as a gift for my son but the packaging had been opened and 2 cans removed so it could be squashed smaller to fit in a cardboard box. The 2 cans were placed in the box separately. I’ve had to put them back in and tape the box up but it looks tatty :(
November 10, 2022
Reply from thesnackchest.co.uk
Hello Michaela,
I'm really sorry about this! I will ensure that in future, fridge packs are boxed in bigger boxes (I have some now in stock).
Your next order shouldn't have a hiccup!
Thank you
Dan
Great choice of sweets world wide
Great choice of American and Japanese sweets kept me informed what was going on with my order. Would use again
November 4, 2022
Reply from thesnackchest.co.uk
Thank you for your review Adam!
Hope to see you order again soon!
Great choice of stock 👍 very helpful…
Great choice of stock 👍 very helpful explaining best sellers etc food from all over the world to your door
November 4, 2022
Unprompted review
Reply from thesnackchest.co.uk
Thank you very much for your review!
Hope to see you order again soon! :)
Amazing!
Couldn’t wait to open my box, and wow I was not disappointed! So many goodies😍 very reasonably priced and so many different snacks from around the world to choose from. Delivery was very quick will definitely be ordering again!!
November 1, 2022
Reply from thesnackchest.co.uk
Thank you very much for your review!
I do try and be as quick as I can and be competitive!
I can see that you ordered again also!
Thank you
Dan
Reply from thesnackchest.co.uk
Thank you very much for your review, I do try and be as quick as I can!
Dan
Disappointed
Disappointed I ordered items from them almost 2 weeks ago tried emailing them several times and haven’t got back to me highly annoyed won’t buy from these again
October 10, 2022
Reply from thesnackchest.co.uk
Hello Ryan, I recently took over the business, and I know I've spoken to you and got this sorted, so I hope that you're happy with the service I provided.
I can only apologise about the issues that you had with the previous owners.
Hope to see you order again soon.
Thank you
Dan
I Couldn't wait to open the box..Wow!!
Couldn't wait to open the box. All looked Fresh and Inviting. Couldn't believe the taste!. Can't wait o Share. Sending for another box.
October 15, 2022
Reply from thesnackchest.co.uk
Yay!! How many boxes are you going for Bernadette? 1? 5? 100?
Let me know and I'll keep an eye out for your name!
Dan
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