Last two orders long overdue. Have asked for refund and am being ignored. Having initiated two reports via Paypal, haven't hear back on this either. Company 'sale'seeking to sell as much stock as poss... See more
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Ordered twice now, both times have came next day which I paid for, everything was wrapped up in bubble wrap to keep the products in good condition. Recieved everything I ordered apart from one thing,... See more
Wow! The food is great; service is fab, price is fair, delivery very prompt, communication excellent. What's not to love? Came across this company whilst Googling for some foreign food I have been cra... See more
I ordered over 2 weeks ago, which still hasn't arrived. My emails have been ignored. The company owner, Rebecca Brennard needs to get a grip, and pay more attention to this company, rather than horsin... See more
Company replied
Company details
Written by the company
Welcome to The Snack Chest, your one-stop destination for an extraordinary snacking experience from every corner of the world! Our mission is to take your taste buds on a delightful journey by offering a diverse range of delicious, authentic, and handpicked snacks from different cultures and regions. Our commitment to quality and authenticity means that we partner with local artisans and producers to source the finest, most distinctive snacks, made with the freshest ingredients and traditional recipes. We believe in supporting small businesses and sharing the stories behind each delicious creation. By choosing The Snack Chest, you are not only indulging in a one-of-a-kind snacking adventure, but also fostering a global community of food lovers, celebrating the diversity of cultures and the joy of discovery. Embark on a delicious journey with us and let your senses be captivated by the world's most delectable treats!
Contact info
Unit 17, Lea Green Business Park, WA9 4TR, St Helens, United Kingdom
- 01744 325045
- hello@thesnackchest.co.uk
- thesnackchest.co.uk
Nice snacks
We really enjoy those snacks .
It was delicious .
I had them when I was in the US.
I wasn’t sure to find them in England .
Thanks to snack chest I was able to have them here.
Thanks you guys
May 3, 2023
Reply from thesnackchest.co.uk
Thank you for taking the time to share your positive experience with The Snack Chest on Trustpilot! We are thrilled to hear that you enjoyed the snacks and found them just as delicious as you remembered from your time in the US.
We take great pride in bringing the best American snacks to our customers worldwide and we are glad to have been able to satisfy your cravings here in England.
Thank you for choosing The Snack Chest and we look forward to serving you again in the future!
Best regards,
Ordered for my birthday
Ordered for my birthday, fantastic prices, kind customer service and definitely worth the money.
May 5, 2023
Unprompted review
Reply from thesnackchest.co.uk
Thank you for taking the time to share your positive experience with The Snack Chest on Trustpilot. We are thrilled to hear that you had a fantastic birthday with our products and that our prices, customer service, and value for money met your expectations.
At The Snack Chest, we strive to provide our customers with high-quality products and exceptional service, and we are glad that we were able to achieve this for you. Your satisfaction is our top priority, and we are grateful for your trust in our company.
Thank you again for your kind words and for choosing The Snack Chest for your birthday celebrations. We look forward to serving you again in the future.
Best regards,
I literally didn’t receive half my…
I literally didn’t receive half my order and 2 of the items were out of date but atleast I now I can’t go back
April 13, 2023
Reply from thesnackchest.co.uk
Dear Bradley,
We are sorry to hear that you did not receive half of your order and that some of the items were out of date. This is certainly not the kind of experience we want our customers to have.
We take quality control very seriously and we are sorry that we fell short in this instance. We understand how frustrating it must be to receive items that are not up to standard.
We would like to make things right for you. Please get in touch with our customer service team and provide us with your order number and details of the missing and expired items. We will investigate the issue and do our best to find a suitable solution for you.
Once again, we apologize for any inconvenience caused and we appreciate your feedback. It helps us to improve our service and ensure that our customers receive the best possible experience.
Thank you for choosing our company.
Best regards,
Dan
The Snack Chest
No issues - quick delivery
Had been hunting high and low for the White chocolate creme eggs as my wife loves them! Absolutely no one had any so thesnackchest came to the rescue.
Delivered quickly and without issues. Pretty much what you would want really.
April 8, 2023
Reply from thesnackchest.co.uk
Thank you for taking the time to share your positive experience with The Snack Chest on Trustpilot! We are delighted to hear that we were able to come to the rescue and provide your wife with her beloved White chocolate creme eggs. It's great to know that our quick delivery met your expectations and we hope to continue exceeding them in the future. Thanks again for your business!
Fabulous small business
Fabulous small business, so polite and competitive prices! Will definitely order some more hersheys kisses in the future!
April 6, 2023
Reply from thesnackchest.co.uk
Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you enjoyed your experience with The Snack Chest and that our competitive prices and polite service left a lasting impression. We look forward to serving you again in the future, and don't hesitate to reach out if there's anything we can do to assist you in the meantime. Thanks again for your support!
Really good produce fast delivery and…
Really good produce fast delivery and excellent communication
April 5, 2023
Reply from thesnackchest.co.uk
Thank you for taking the time to leave us such a positive review on Trustpilot. We're thrilled to hear that you found our produce to be of high quality, and that you were pleased with our fast delivery and excellent communication.
At The Snack Chest, we strive to provide our customers with the best possible service and products, so it's always great to receive such positive feedback. We hope to continue providing you with a great experience in the future.
Thank you for choosing The Snack Chest!
Best regards,
I wanted to try the Fanta white peach…
I wanted to try the Fanta white peach and luckily I found it here at the snack chest. The prices were very reasonable as well as the p&p. I ended up ordering a few more bits alongside the Fanta. The products were in great condition and tasted amazing. Really happy with the service I received from The snack chest, Dan was very friendly and very helpful - my parcel got delayed as there was an issue with the courier service, they unfortunately ended up losing one of the items ordered and my parcel had to be repacked by them but Dan refunded me the amount for the lost item. The dispatch time from ordering was quick, the only let down was the courier service but sometimes these things do happen unfortunately. All in all great service and really happy with my items. 🙂
March 8, 2023
Reply from thesnackchest.co.uk
Thank you Yasmeen,
Hope to see you order again soon
Excellent service had a great…
Excellent service had a great experience
Very Professional and efficient
Delivery was as promised
Thank you
10/10
March 14, 2023
Reply from thesnackchest.co.uk
No problem, thank you for your review!
Dan
Quick delivery
Quick delivery, product came as described. Very good experience.
March 15, 2023
Unprompted review
Reply from thesnackchest.co.uk
Good to hear Lucas, hope to see you order soon!
Great products that are hard to find…
Great products that are hard to find anywhere else. Super fast delivery. Highly recommend.
March 7, 2023
Disappointing delivery
The items were fine but after paying £6.99 for Express delivery and a next day delivery date, I was less than impressed to wait 4 days for the items and on enquiring about a refund, received no communication at the time. It is a shame as reading the reply here, it seems it was the courier who was at fault.
February 28, 2023
Reply from thesnackchest.co.uk
Hello Caroline. Firstly I would like to say that I dispatched your item within 2 hours of you placing the order, I sent this on a next day delivery. I am sorry that the courrier let you down, as on our delivery information page next day is not guaranteed. However this was out of my control so I feel like a 1 star review is a bit unfair.
As a goodwill gesture, I have refunded the difference between standard delivery and next day delivery for you. However this is stated in delivery information we will not refund this.
I am trying my best, however I can’t be responsible for third parties.
Thank you
Dan
Brilliant customer service
Great website, order easily placed. Something wasn't in stock so rang and asked my opinion on what I wanted/if I wanted a refund. Brilliant customer service.
March 4, 2023
Reply from thesnackchest.co.uk
Thank you! I hope you order again soon
Reply from thesnackchest.co.uk
Apologies about this! I am currently reviewing my delivery options, however this is out of my control unfortunately
Thank you
Lovely shop
Lovely shop. There was a delay with the delivery, but they rectified it quickly and even included a few freebies in the lovely wrapped box!
February 3, 2023
Reply from thesnackchest.co.uk
Thank you Vanessa!
I hope you order again soon
Dan
Brilliant company
Brilliant company, great customer service. Son was made up with his Prime and Japanese goodies.
January 20, 2023
Reply from thesnackchest.co.uk
Woohoo!
Japanese sweets are the best!
Hope to see you order again soon
I ordered ice pop prime
I ordered ice pop prime. Everything came quickly and smoothly. But here is a tiny bit of dirt on the bottle. Other than that it’s really good!
January 26, 2023
DOESNT RESPOND TO EMAILS
I ordered 12/12/22; this included a bottle of biscoff topping which was delivered damaged. The bottle had split and leaked over the other items and had started to mould. I tried to save what I could but wasn’t much. I’ve emailed 4 times over the last 4 weeks and I haven’t received a response. Avoid. The customer service is seriously lacking or they’re not checking their emails.
December 12, 2022
Unprompted review
Reply from thesnackchest.co.uk
Hello Amy, I’m so sorry about this.
I may miss an email from time to time, I know this is no excuse, however I run everything myself. I will reach out to you directly and resolve this for you.
Thank you
Dan
Quick delivery
January 9, 2023
Avoid!!! Incompetent seller!!
I ordered some products, they were delayed and were 'delivered' by the worst company in the UK, Evri. The boxes were left on the path and stolen within an hour. Now the company are ignoring my emails and refusing to reply/refund. Avoid!!!!
November 7, 2022
Unprompted review
Reply from thesnackchest.co.uk
Hello Bethany
I did resolve this with you, and refunded you and Sean in full. Meaning I lost out on the product, and delivery costs.
I tried everything I could to resolve this for you, but I can’t be responsible for someone stealing your package from your house left by a third party carrier.
Nevertheless I had refunded you in full.
Thanks
Everytime the evri attempts and then…
Everytime the evri attempts and then takes the parcel with them. Why dont they leave at the door. They come 8 am and then take back the parcel. My last order has not been delivered yet.
January 1, 2023
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