Last two orders long overdue. Have asked for refund and am being ignored. Having initiated two reports via Paypal, haven't hear back on this either. Company 'sale'seeking to sell as much stock as poss... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered twice now, both times have came next day which I paid for, everything was wrapped up in bubble wrap to keep the products in good condition. Recieved everything I ordered apart from one thing,... See more
Wow! The food is great; service is fab, price is fair, delivery very prompt, communication excellent. What's not to love? Came across this company whilst Googling for some foreign food I have been cra... See more
I ordered over 2 weeks ago, which still hasn't arrived. My emails have been ignored. The company owner, Rebecca Brennard needs to get a grip, and pay more attention to this company, rather than horsin... See more
Company replied
Company details
Written by the company
Welcome to The Snack Chest, your one-stop destination for an extraordinary snacking experience from every corner of the world! Our mission is to take your taste buds on a delightful journey by offering a diverse range of delicious, authentic, and handpicked snacks from different cultures and regions. Our commitment to quality and authenticity means that we partner with local artisans and producers to source the finest, most distinctive snacks, made with the freshest ingredients and traditional recipes. We believe in supporting small businesses and sharing the stories behind each delicious creation. By choosing The Snack Chest, you are not only indulging in a one-of-a-kind snacking adventure, but also fostering a global community of food lovers, celebrating the diversity of cultures and the joy of discovery. Embark on a delicious journey with us and let your senses be captivated by the world's most delectable treats!
Contact info
Unit 17, Lea Green Business Park, WA9 4TR, St Helens, United Kingdom
- 01744 325045
- hello@thesnackchest.co.uk
- thesnackchest.co.uk
Avoid like the plague
Avoid like the plague. I can't put into words how bad this company are - they give online venders a bad name. Ordered some items, after many weeks without arrival, I contacted snack chest and was told they did not have the items and were waiting for stock. I asked why they had been listing items as available if they didn't have them - which I did not get an answer. In fact, they still were and are to this day, still listing the items. Then they sent me a note saying they had secured some and would be sending. Didn't come. They never sent. They'll no doubt post some reply saying to contact them - but I had at least 6-7 exchanges with them and they had plenty of time to rectify. Do yourself a favour and go somewhere else.
August 1, 2023
Unprompted review
Abysmal company
DO NOT GIVE THESE CROOKS YOUR MONEY!!!!
Me and my brother went halves on a box of goodies from these about 6 weeks ago, they arrived and several of the items were damaged and the mystery items were unacceptable. If you buy 'Mystery' boxes or items I guarantee you will get items that are well below what you pay for them - In context, we ordered a several '£1 mystery items' and we received several packets of popping candy that they sell on their web site for 10p a packet, so they gave us items that cost 10p and charged us £1 for each of them. This is the kind of company they are.
We have complained several times, over 40 in fact to resolve this and most of the emails have been completely ignored.
They are rude when you are lucky enough to get a reply and they tell buckets of lies, we've had 4 different excuses all contradicting the previous one but most of the time they don't ever get back to you. We've had about 8 replies to 40 odd emails and the last 5 have been completely ignored after the last reply over a week ago, which simply said 'Give us time to look into this we are very busy' They have done nothing in nearly 2 months to resolve it.
We have left reviews on sites like Facebook after going through this ordeal and they simply remove them and block you from viewing their page so they are cheating potential customers from seeing what they are really like as a company. This leaves us having to write reviews on places like here where they can't delete them.
DO NOT use these, they will send you damaged or out of date items, they'll rob you blind if you choose their 'mystery boxes' they will blame everyone but themselves for anything that goes wrong with your order and that is if you are lucky enough to have one of them actually respond to your emails.
They're scam artists and if you use them, you will get scammed.
August 10, 2023
Unprompted review
Honestly probably the worst service…
Honestly probably the worst service I’ve ever experienced, I ordered some sweets for my son’s birthday, it said 2-3 days delivery time which was fine, was given a tracking number with DPD and the tracking information stayed the same for a week, I emailed the company and they said that it is EVRI that will be delivering the goods and that they will be updating the tracking information. A few more days past and still nothing, I emailed again and they said they will send out a replacement but it’s been over 2 weeks and still haven’t received the items, I’ve contacted PayPal and hopefully will get my money back. Do not recommend this business
August 9, 2023
Unprompted review
Totally unsatisfactory
Totally unsatisfactory - i made an order which came to over £30 -discounted through my work company. The order was simple to do and was delivered in a prompt time but over half the snacks that were sent are out of date!! and where i ordered 3 boxes £10x2 £20x1 as birthday presents - all the snacks were chucked into one big box - the crisps were smashed up as they were towards the bottom of the box.
I have tried to contact the snack chest via email and online chat to no avail. I will be sending a letter next and will also contact my company to advise them of the shoddy service this company offer.
June 29, 2023
Unprompted review
Pricing 'Error'
Very disappointing purchase as order was confirmed then cancelled by the company with the reason stating 'Other'. I had to email them to find out and it turns out the pricing of the product was incorrect. Very poor service.
I have had a order before and it was perfect and I honestly can say I won't be buying again. Really poor service to advertise at a certain price then cancel order and increase price of item by over £6.00 and add a delivery charge.
Although I appreciate this was an error at their end, they should have honoured it.
Requested my account be closed and I'll shop elsewhere, however, no response yet. If they do not respond within a calendar month, I will be reporting to the ICO as I have the Right Under Article 17 of the UK GDPR for my details to be erased as they are no longer required.
July 17, 2023
Unprompted review
Reply from thesnackchest.co.uk
Hi Thomas,
Thank you for your review. As stated in the emails the system had a technical error with pricing. We managed to resolve this issue fairly quickly but in the time we was resolving it you managed to purchase an item. Delivery charges was added this morning after Free delivery weekend was over. We are a small business trying to grow.
As of your account being closed we have sorted this for you Thomas. This could have been done by yourself on the website. All stated in the the emails we have sent you.
Thank you!
SnackChest
Very very unhappy
I didn’t receive my full order there were items missing and oddly there was a box of screw fittings in my package. I emailed and initially got a response but then heard nothing back from them. Very disappointed as this has never happened to me before. I’d be very weary about placing an order with this company again. If you can you should definitely avoid. There are other companies providing same products and to be honest I’d rather pay a little extra up front than be out of pocket later.
June 29, 2023
Reply from thesnackchest.co.uk
Hello,
As we discussed on emails it looks like EVRI have replaced the packaging as we sent out in a box and you received your order in a bag. We launched an investigation with EVRI as we stated in the email we have sent you. Please let us know if you haven't received this?
Reply from thesnackchest.co.uk
Thank you!
Free Delivery
Free Delivery
Wish they sold american breakfast cereal and kept more in stock
June 29, 2023
Reply from thesnackchest.co.uk
Hi Chris,
We are glad you like the new delivery service. Due to new ownership we have currently limited the stock we have until we learn everything fully. Iv just done a big restock though with a range of cereals and new products/sweets.
Rubbish don’t waste your money, i woujd have given zero stars if I could have
Ignorant customer service , misleading price advertising and just rubbish all round , I won’t purchase ever again. I only deal with companies who answer customer’s complaints not ignore them
June 29, 2023
Reply from thesnackchest.co.uk
Hello Michelle,
We offer 24hour customer support via our website inbox, emails, and socials. Our customer service team are far from ignorant. Can you explain to us how our prices are misleading compared to other companies as we are reasonably priced. I have checked our Inbox and can't seem to find anything from yourself?
Regards,
SnackChest
Management Team
Bit of a rip off
June 26, 2023
Reply from thesnackchest.co.uk
Hello,
Can you please explain how we are a "Rip off" we are roughly the same price as our competitors. We offer same day dispatch cheap delivery fees, 24hour support and more.
If you have any questions about prices etc please let one of the support team know and we can come to a resolution.
Thank you,
SnackChest
Not a great selection at all
Not a great selection at all, which is not my usual experience
June 24, 2023
Reply from thesnackchest.co.uk
Hi Tony,
We appreciate your review. We are currently in the process of change of ownership so we are ordering new stock etc once we realise what sells.
Amazing support! Great products
Had a issue with order, I opened a live chat and had the best help! They refunded and gave me a discount, sorted my issue out in less then 20 mins on a friday night after opening hours, Amazing support
Thankyou!!
June 23, 2023
Unprompted review
Reply from thesnackchest.co.uk
Hi George,
Thank you for the review. We are glad you enjoyed our new 24 hour support system!
If I could score higher than 5* I would!
Super quick dispatch within the same hour I ordered. Arrived very quickly and is just what I was after! Very efficient service and very tasty treats. Couldn’t rate higher - exceptionally impressed with this company.
June 7, 2023
Reply from thesnackchest.co.uk
Dear Bethany,
Thank you so much for your amazing review of our business, The Snack Chest! We are absolutely thrilled to hear that you had such a positive experience with us and that we exceeded your expectations.
Our team takes great pride in providing efficient and speedy service, so we're glad to hear that your order was dispatched within the same hour and arrived quickly. We understand how important it is to receive your goodies promptly, and we're glad we could deliver on that.
We're also delighted to know that the treats you received were exactly what you were after. We carefully curate our snack selection to ensure we offer a wide variety of delicious options. It's fantastic to hear that you found them tasty and enjoyable!
Your kind words and high praise mean a lot to us. We constantly strive to provide exceptional service to all our customers, and it's incredibly rewarding to know that we succeeded in your case. If there's anything else we can do to enhance your snacking experience or if you have any suggestions for improvement, please don't hesitate to reach out to us.
Once again, thank you for taking the time to share your wonderful feedback. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Almost 5 stars
Packaging arrived sljghtly damaged and taped up. Otherwise would have gotten 5 stars.
Will still order again :)
May 1, 2023
Reply from thesnackchest.co.uk
Dear valued customer,
Thank you for taking the time to share your feedback with us on Trustpilot. We truly appreciate your support and are thrilled to hear that you were satisfied with your overall experience with The Snack Chest.
We apologize for the inconvenience caused by the slightly damaged packaging. We strive to ensure that every package is delivered in perfect condition, and we understand how frustrating it can be to receive an item that is not in pristine condition. Please rest assured that we have taken note of this issue and will work on improving our packaging to prevent any future occurrences.
We're glad to hear that despite the packaging concern, you still plan to order from us again. That means a lot to us! We value your trust and loyalty, and we assure you that we will do everything we can to provide you with an even better experience next time.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you in any way we can.
Thank you once again for choosing The Snack Chest. We look forward to serving you again soon!
Best regards,
The Snack Chest Team
Quick delivery from ordering to your doorstep
From the time I put my order through my package was delivered to me by the very next day
May 18, 2023
Reply from thesnackchest.co.uk
Thank you for sharing your feedback on Trustpilot regarding your experience with The Snack Chest. We greatly appreciate your positive review and are thrilled to hear that you were delighted with our quick delivery service.
At The Snack Chest, we understand the importance of timely delivery, and we strive to ensure that our customers receive their orders promptly. We are delighted that your package was delivered to you the very next day after placing your order.
Your satisfaction is our top priority, and your feedback serves as a great encouragement to our team. We are committed to providing exceptional service and ensuring a seamless shopping experience for all our customers.
If you have any further comments, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out to us. We are here to help and are always open to hearing from our valued customers.
Thank you once again for choosing The Snack Chest. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Reply from thesnackchest.co.uk
Dear valued customer,
Thank you for taking the time to leave us a positive review on Trustpilot! We're thrilled to hear that you had a great experience with us from start to finish. Your satisfaction is our top priority, and we're glad we could meet your expectations.
At thesnackchest.co.uk, we strive to provide exceptional service and high-quality products to all our customers. It's wonderful to know that we succeeded in delivering on that promise for you. Your five-star rating and the thumbs-up emojis are greatly appreciated!
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and make sure your snacking experience remains exceptional.
Once again, thank you for choosing thesnackchest.co.uk. We look forward to serving you again in the future!
Best regards,
First time ever ordering from snack chest…
First time ever ordering from snack chest and honestly it was absolutely worth it, I ordered the mega box which was actually half price on the site and a few things also. But the amount of sweets, chocolate and snacks you get from around the world is absolutely amazing. You guys are doing great. Definitely be ordering again😊
May 18, 2023
Unprompted review
Reply from thesnackchest.co.uk
Thank you so much for choosing Snack Chest for your first-ever order! We're thrilled to hear that you found it absolutely worth it. Our mega box at half price is indeed a fantastic deal, and we're glad you enjoyed the wide variety of sweets, chocolates, and snacks from around the world. Your support means a lot to us, and we can't wait to serve you again in the future. Thank you for being a valued customer of thesnackchest.co.uk! 😊
Speedy delivery and great selection…
Speedy delivery and great selection with the mysterybox
May 2, 2023
Reply from thesnackchest.co.uk
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our speedy delivery and the great selection of items in our mystery box. We strive to provide an excellent shopping experience, and your satisfaction is our top priority. We appreciate your support and hope to serve you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.