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THE SNUS LIFE LIMITED Reviews 

1,014
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting staff members for their helpfulness and quick problem resolution. People appreciate the wide selection of products, including various brands, strengths, and flavors, often noting accurate orders, free gifts, and fast dispatch with efficient delivery. However, some people experienced significant delivery delays, particularly for international orders to the United States, with packages sometimes getting lost or held up in customs. A few other people also felt that communication regarding these shipping issues was sometimes lacking, or that their concerns were not adequately addressed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the top-notch communication... See more

Order

Users describe positive interactions with order, with many reviewers praising the quick dispatch and timely... See more

Product

Customers consistently note positive experiences with product, praising the legitimacy and quality of the... See more

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... See more

Rated 5 out of 5 stars

I have absolutely loved buying from The Snus Life. They have always been super quick to ship out and receive my items within a week. Unfortunately, the USPS had some issues and I was not able to recei... See more

Rated 5 out of 5 stars

Ricky is the undisputed GOAT of support Had a few questions and I made mistakes with my order, little did i know ricky to the rescue, absolute top man helped me every step of the way. Packaging was... See more

Rated 5 out of 5 stars

Ricky has been absolutely helpful throughout my delayed package. We both came to agreements and sure enough I waited a little bit longer and my package will be here this week. Ricky you deserve 10 sta... See more


Company details

  1. Tobacco Shop
  2. Confectionery
  3. Tobacco Supplier
  4. Vaporizer Store

Written by the company

The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,014)

116 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic products, amazing customer service!

I have absolutely loved buying from The Snus Life. They have always been super quick to ship out and receive my items within a week. Unfortunately, the USPS had some issues and I was not able to receive my recent order. The customer service team has been very helpful and even offered me a full refund. They always answer quickly, are very friendly and always work to find a solution. They are one of the best customer service I’ve ever experienced. I really appreciate their help and will be trying to place another order soon!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

The man the myth the legend Ricky.

Don’t take my word for it but read all these reviews that highlight and give this man his thanks. Ricky is the guy you want helping you. Ricky was able to get all my problems sorted and and he actually cares about the outcome of our orders and our satisfaction. Ricky is the backbone of “The snus life” whatever they pay him… it’s not enough. Thanks again.

October 31, 2025
Unprompted review
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Devin,

I appreciate the kind words im glad we could get this all sorted for you

Thanks
Ricky

Rated 5 out of 5 stars

Great Customer Service

They worked well with helping me with my order since there was a technical difficulty, but in the end they had really great service and were very straight forward with helping me fix my issue. Would fosure buy from again!

November 15, 2025
Unprompted review
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Rob,

Can you please email me on info@thesnuslife.com and i can get this ammended ASAP for you

Thanks
Ricky

Rated 5 out of 5 stars

Ricky very generous.

Was issues with shipping, Ricky called me and told me apologized and was going to do everything in his power to get me my package. Also offered to throw in a couple extra cans.

October 7, 2025
Unprompted review
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Lincoln,

I have responded to all your queries and am unable to see any pending emails

Rest assured i will get this amended for you ASAP

Thanks
Ricky

Rated 5 out of 5 stars

Great customer service!

Great customer service! Everything was handled professionally and quick!
Thanks Ricky!!

November 11, 2025
Unprompted review
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Sam,

Apologies for this, your email must have slipped through!

I will try to locate it now!

Thanks
Ricky

Rated 5 out of 5 stars

Number 1 place to get your snus

Would recommend anyone to get your snus from Thesnuslife, I’ve used this company for roughly 6 years and they are always great. Just want to mention Ricky for his great customer service and help provided.

November 5, 2025
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Mikey,

Thank you for taking my call, glad i could update you on the slight delay we experienced with our new courier account !

Thanks
Ricky

Rated 5 out of 5 stars

Great company

Great company
However took way too long for delivery and communication was near to none. However when spoken to by Ricky he made amends and sorted everything out.

November 3, 2025
Rated 5 out of 5 stars

BEST CUSTOMER SERVICE

Ricky has been absolutely helpful throughout my delayed package. We both came to agreements and sure enough I waited a little bit longer and my package will be here this week. Ricky you deserve 10 stars for the communication and just outright best service

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing company, very helpful support team sort everything out

October 27, 2025
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi James,

I have emailed you in regards to this order so i can get this amended for you

Thanks
Ricky

Rated 5 out of 5 stars

They have great selection and great…

They have great selection and great prices for buying in bulk. Have been using these guys for months and have been great. Customer service is amazing and always super quick to deal with problems. My last order got lost in shipping and they fully refunded the order and fixed it the day I reported it. Highly recommend!

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Made things right

Took a little longer to get my package shipped out but finally got shipped and was able to get a hold of the customer service and they took care of everything. All in all good company

November 5, 2025
Unprompted review
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Dakota,

I am unable to see your email, please email me at info@thesnuslife.com and i can get this amended ASAP for you

Thanks
Ricky

Rated 5 out of 5 stars

Great site

Package was not recieved by date said, then I reached out instant responses, also free shipment code. Thank you

October 5, 2025
Unprompted review
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi James,

Please check your spam or junk, i have also followed up again in regards to this

Thanks
Ricky

Rated 5 out of 5 stars

Great Customer Service

I ordered $100 worth of pouches, there was an issue with customs but they fixed it. They were able to resend me my order and threw a little extra into the package also. Top notch customer service.

October 31, 2025
Unprompted review
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Jordan,

I have just responded to your email and amended this for you :)

Thanks
Ricky

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