Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... See more

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Company details
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The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.
Contact info
New Hall, New Road, RM41AJ, Romford, United Kingdom
- 07712884955
- info@thesnuslife.com
- thesnuslife.com
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Best in the game!
Best in the game!! Great selection and great customer service.
Fantastic products, amazing customer service!
I have absolutely loved buying from The Snus Life. They have always been super quick to ship out and receive my items within a week. Unfortunately, the USPS had some issues and I was not able to receive my recent order. The customer service team has been very helpful and even offered me a full refund. They always answer quickly, are very friendly and always work to find a solution. They are one of the best customer service I’ve ever experienced. I really appreciate their help and will be trying to place another order soon!
The man the myth the legend Ricky.
Don’t take my word for it but read all these reviews that highlight and give this man his thanks. Ricky is the guy you want helping you. Ricky was able to get all my problems sorted and and he actually cares about the outcome of our orders and our satisfaction. Ricky is the backbone of “The snus life” whatever they pay him… it’s not enough. Thanks again.

Reply from THE SNUS LIFE LIMITED
Good customer service
Ricky was very helpful after I had an issue with my order.
Great Customer Service
They worked well with helping me with my order since there was a technical difficulty, but in the end they had really great service and were very straight forward with helping me fix my issue. Would fosure buy from again!

Reply from THE SNUS LIFE LIMITED
I had an order problem but thanks to…
I had an order problem but thanks to Ricky it got sorted out. Really good customer service and excited for my order to arrive.
Ricky very generous.
Was issues with shipping, Ricky called me and told me apologized and was going to do everything in his power to get me my package. Also offered to throw in a couple extra cans.

Reply from THE SNUS LIFE LIMITED
Great customer service!
Great customer service! Everything was handled professionally and quick!
Thanks Ricky!!

Reply from THE SNUS LIFE LIMITED
Brilliant service with fast replies and…
Brilliant service with fast replies and shipping!
Number 1 place to get your snus
Would recommend anyone to get your snus from Thesnuslife, I’ve used this company for roughly 6 years and they are always great. Just want to mention Ricky for his great customer service and help provided.

Reply from THE SNUS LIFE LIMITED
Great company
Great company
However took way too long for delivery and communication was near to none. However when spoken to by Ricky he made amends and sorted everything out.
BEST CUSTOMER SERVICE
Ricky has been absolutely helpful throughout my delayed package. We both came to agreements and sure enough I waited a little bit longer and my package will be here this week. Ricky you deserve 10 stars for the communication and just outright best service

Reply from THE SNUS LIFE LIMITED
very easy and simple ordering process…
very easy and simple ordering process specifically followed notes that I requested as it was my friend‘s birthday
They have great selection and great…
They have great selection and great prices for buying in bulk. Have been using these guys for months and have been great. Customer service is amazing and always super quick to deal with problems. My last order got lost in shipping and they fully refunded the order and fixed it the day I reported it. Highly recommend!
Made things right
Took a little longer to get my package shipped out but finally got shipped and was able to get a hold of the customer service and they took care of everything. All in all good company

Reply from THE SNUS LIFE LIMITED
Best site for snus
Great site
Package was not recieved by date said, then I reached out instant responses, also free shipment code. Thank you

Reply from THE SNUS LIFE LIMITED
Great Customer Service
I ordered $100 worth of pouches, there was an issue with customs but they fixed it. They were able to resend me my order and threw a little extra into the package also. Top notch customer service.

Reply from THE SNUS LIFE LIMITED
Great customer service and…
Great customer service and communication by the team would 100% recommend these guys.
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