Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have absolutely loved buying from The Snus Life. They have always been super quick to ship out and receive my items within a week. Unfortunately, the USPS had some issues and I was not able to recei... See more
Ricky is the undisputed GOAT of support Had a few questions and I made mistakes with my order, little did i know ricky to the rescue, absolute top man helped me every step of the way. Packaging was... See more
Ricky has been absolutely helpful throughout my delayed package. We both came to agreements and sure enough I waited a little bit longer and my package will be here this week. Ricky you deserve 10 sta... See more
Company details
Written by the company
The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.
Contact info
New Hall, New Road, RM41AJ, Romford, United Kingdom
- 07712884955
- info@thesnuslife.com
- thesnuslife.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Never received package and spent over…
Never received my package and I spent over $100. Tried contacting the company and haven’t heard a response or been given any updates. Order was due for delivery almost a month ago now. I don’t recommend this seller to anybody looking for reliability and good customer service.
October 26, 2025
Unprompted review
Reply from THE SNUS LIFE LIMITED
Hi James,
I am still awaiting for your response on email, please get in touch with me on info@thesnuslife.com so i can take care of this ASAP for you
Thanks
Ricky
Amazing
Best snus shop you get and the shipping is good and very good deals that you can get 😁
October 22, 2025
Had a problem initially but Ricky was…
Had a problem initially but Ricky was awesome about fixing the problem and making everything right. They have great customer service.
October 27, 2025
Unprompted review
Everything was great got what I ordered…
Everything was great got what I ordered and came in good time but I’m sick of these fumi tangy strawberry I’ve got three pots now because of the you get a free pot with every order but overall amazing I’m probably just being picky 😅
October 8, 2025
Reply from THE SNUS LIFE LIMITED
Hi Kaden,
I have emailed you in regards to this :)
Thanks
Ricky
Customer Service
I had an issue with the shipping and the customer service was excellent. Ricky truly does his best to make amends to your needs. I really appreciate their service. Definitely will be back!!
October 20, 2025
Unprompted review
Reply from THE SNUS LIFE LIMITED
Hi Matt,
Im sorry to hear you have been experiencing some delays with USPS
Please let me know your order number on email at info@thesnuslife.com and i can get to the bottom of this ASAP for you
Thanks
Ricky
Always deliver exactly what you order…
Always deliver exactly what you order in good time. No better place to get Snus
October 11, 2025
Snus life never fails to disappoint
Snus life never fails to disappoint, free shipping and free gifts are such a nice quality too. I have never had any issues with this company whatsoever
I love ordering from the snus life and will continue to do so in the future!!
October 3, 2025
Reply from THE SNUS LIFE LIMITED
Hi Charley,
Thank you for leaving such a positive review, please check your emails in regards to this :)
Thansk
Ricky
I got an extra snus box and the custom…
I got an extra snus box and the custom service was really good !
October 11, 2025
Unprompted review
Absolutely amazing the free delivery is…
Absolutely amazing the free delivery is the best
October 2, 2025
Perfect from start to finish while…
Perfect from start to finish while making my order, quick dispatch and I wouldn't shop anywhere else now for my pouches.
Top class all round, keep up the great work 👌🏼
October 1, 2025
absolute legends
absolute legends. messed up my zip code for shipping and the next day they had a code for me to get my money back and shipped it instantly.
October 8, 2025
Unprompted review
Absolutely Amazing
Absolutely amazing company!!! Awesome flavors and yes all products are legit!! Company also is very quick to respond to you and provide awesome hep!
October 5, 2025
Unprompted review
good snus love pablo
September 11, 2025
Couldn’t be happier with the service…
Couldn’t be happier with the service and reliability. A few pots I ordered was unfortunately sold out, after I reached out they apologized and swore to make it right. An extra pot or 2, and a discount code for future purchases. If I could rate higher I would :)
September 23, 2025
Unprompted review
All in all great
Website was simple and easy. Price was good (for delivery and items) arrived in 2 days. And even got a freebie
September 15, 2025
These guys are amazing!
Ricky responded to a concern I had immediately! The whole team at The Snus Life are on top of their game! I believe everyone makes a mistake now and then but it’s all about how you recover, and these guys deserve an A++! Thank you Ricky for responding so quick! Thank you THE SNUS LIFE for everything!
September 15, 2025
Unprompted review
Reply from THE SNUS LIFE LIMITED
Hi Kayne,
I have responded multiple times to your emails in regards to this order,
We are getting a notification that "Recipient inbox is full" is there any way you can free up some storage so i can get this resolved for you :)
Thanks
Ricky
Gifted me for loyalty with an extra…
Gifted me for loyalty with an extra pot. Always absolute quality 👊🏻
September 2, 2025
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