Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... See more
Company replied
Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... See more
Company replied
I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... See more
Company replied
Company details
Written by the company
The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.
Contact info
United States
- contact@thesofacoverhouse.com
- thesofacoverhouse.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Return address was in France
I wanted to return the items. They were good quality but not suitable. I had read it was 100% money back guarantee. I had no idea I would be returning them to France and that it would cost so much. Communication was prompt and friendly.
Great customer service!
When my one sofa cover did not fit my sofa, despite taking correct measurements, the Sofa Cover House did not hesitate to send me a replacement. Their customer service was amazing and it was such a pleasure dealing with them.
Poor product
Poor product. I bought a 2 seater and a 3 seater settee cover and they just didn’t fit. Even tried the 3 seater cover on the 2 seater settee but the polystyrene rods designed to hold the covers in place just popped out the minute I sat on the settee. Also cost me £19 to return the covers to France. Thankfully they were fully refunded, contrary to many people’s experience but I did return inside the 14 day period.
Overall an impressive website is used to sell a very poor product. Don’t bother.
Lovely sofa cover & very easy to fit
Lovely sofa cover & very easy to fit! Wrong colour came at first but customer service was excellent and a new cover was sent out straight away. Will definitely be using them again. 10/10
Reasonably priced
Reasonably priced, easy to fit, hard-wearing and with prompt delivery.
Terrible quality of product
Terrible quality of product, really hard to return and get a refund
Too small
Cover is said to be for two seater sofa and I took the measurements requested and it is too small.
Exceptional customer service
Fab product easy to fit and wash .
Very good experience dealing with you…
Very good experience dealing with you even though I needed a refund.
Material meh. But I kind of expected that.
Good delivery time. Material too easily pulled by clothing and movement when seated so forever having to reassemble. Will do as a temporary measure and good enough as not expensive. Looks every bit of that though. The teal colour is nice. Also the teal one is made better than the red I ordered, with a better elastic base for staying in place. I won't be getting a sofa cover but it will do for the bucket chairs.
Excellent service
Excellent service. They gave me a bigger sized sofa cover when the one I ordered was the wrong size. Would recommend
Good clear website
Good clear website, easy to work with. Clear information on delivery status of different delivery groups. Parcel well wrapped no damage and carefully delivered by courier.
Thank you.
I like the design and it was fairly…
I like the design and it was fairly easy to fit. The foam strips however do not stay put. They need repositioning every time we sit on it.
Still not received the product
Maybe not right for us
Really lovely and easy to use. But we have quite a slouchy sofa so once the kids are on it, it all just comes out.
Highly recommended
Just what we need to keep our new sofa bed safe and smart in a house with three dogs. These covers are a brilliant idea. Outstanding service too!
Do not buy from this company
This is another one of those reviews: I wish I had read this before ordering.
No communication, after 2 weeks of waiting I report to Paypal. They tell Paypal they sent it and tell me they have not received the order. The saga goes on as per other reviewers here.
I stopped the conversations and escalated the case to Paypal. I will refuse the package when and if it ever arrives.
The company is clealry a scam. The Kimberley from customer services mentioned by other reviewers is clearly automated.
I thank those bothering to write reviews as I now also know the product is really poor when it does arrives. So, I can reject the package outright if it does get here.
Update: I rejected the package with the help of my postie. It comes as if from UK with a warning that the sender if not the product manufacturer but just a distributor. They have it all sorted to make it as hard as possible for you to get your money back. I kept Paypal updated on my open case, they came through and, weeks on, the money is back in my account.
DO NOT BUY FROM THIS COMPANY.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








