The Sofa Cover House Reviews 

374
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery

Rated 1 out of 5 stars

AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... See more

Company replied

Rated 5 out of 5 stars

Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... See more

Company replied

Rated 5 out of 5 stars

I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

374 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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2.6

All reviews

(374)

2 reviews in the last 12 months

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Rated 3 out of 5 stars

Return address was in France

I wanted to return the items. They were good quality but not suitable. I had read it was 100% money back guarantee. I had no idea I would be returning them to France and that it would cost so much. Communication was prompt and friendly.

May 6, 2023
Rated 5 out of 5 stars

Great customer service!

When my one sofa cover did not fit my sofa, despite taking correct measurements, the Sofa Cover House did not hesitate to send me a replacement. Their customer service was amazing and it was such a pleasure dealing with them.

May 5, 2023
Rated 2 out of 5 stars

Poor product

Poor product. I bought a 2 seater and a 3 seater settee cover and they just didn’t fit. Even tried the 3 seater cover on the 2 seater settee but the polystyrene rods designed to hold the covers in place just popped out the minute I sat on the settee. Also cost me £19 to return the covers to France. Thankfully they were fully refunded, contrary to many people’s experience but I did return inside the 14 day period.

Overall an impressive website is used to sell a very poor product. Don’t bother.

April 30, 2023
Rated 1 out of 5 stars

Too small

Cover is said to be for two seater sofa and I took the measurements requested and it is too small.

April 27, 2023
Rated 4 out of 5 stars

Material meh. But I kind of expected that.

Good delivery time. Material too easily pulled by clothing and movement when seated so forever having to reassemble. Will do as a temporary measure and good enough as not expensive. Looks every bit of that though. The teal colour is nice. Also the teal one is made better than the red I ordered, with a better elastic base for staying in place. I won't be getting a sofa cover but it will do for the bucket chairs.

March 25, 2023
Rated 1 out of 5 stars

Do not buy from this company

This is another one of those reviews: I wish I had read this before ordering.

No communication, after 2 weeks of waiting I report to Paypal. They tell Paypal they sent it and tell me they have not received the order. The saga goes on as per other reviewers here.

I stopped the conversations and escalated the case to Paypal. I will refuse the package when and if it ever arrives.

The company is clealry a scam. The Kimberley from customer services mentioned by other reviewers is clearly automated.

I thank those bothering to write reviews as I now also know the product is really poor when it does arrives. So, I can reject the package outright if it does get here.

Update: I rejected the package with the help of my postie. It comes as if from UK with a warning that the sender if not the product manufacturer but just a distributor. They have it all sorted to make it as hard as possible for you to get your money back. I kept Paypal updated on my open case, they came through and, weeks on, the money is back in my account.

DO NOT BUY FROM THIS COMPANY.

March 10, 2023
Unprompted review

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