thesofaking.co.uk Reviews 194

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Very prompt delivery and incredibly lovely staff. Phoned me to arrange a delivery day and came asap to deliver and install. Really nice sofa. Would definitely recommend.

Rated 5 out of 5 stars

I have just had my new sofas delivered and wanted to give you a positive review. Good sales man initially took my order from Kingstanding store. Cannot remember his name but works Thursdays, Fr... See more

Rated 5 out of 5 stars

I'm so impressed with my purchase from The Sofa King. Speed of delivery was exceptional, big shout out to Lee who went out of his way to organise delivery even after he'd left the office. Value for... See more

Rated 5 out of 5 stars

Initially bought a couple of two seater sofas from here which arrived within 3 days of placing the order. Very easy to put together and all unpacked and assembled in 15 minutes. Ordered another p... See more

Company details

  1. Furniture Store

Information provided by various external sources

Established in 2004 and located in Birmingham, the Sofa King is a new addition to our esteemed brands - Rose Bay Furniture LTD and We Do Sofas. Offering the best online prices and next day delivery on over 1000 sofas from stock. We aim to provide the best advice and help in choosing your next sofa. As well as posts about current trends and new products, you can also ask us any questions on our live chat


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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Rated 5 out of 5 stars

5 stars experience

It was such a great experience of buying sofa from The Sofaking. Just online ordered my sofa at last Wednesday, surprised me I could receive it on Friday's morning, incredibly only took one day for delivery.
Also, colour of my sofa is pretty nice which matching with online picture. Quality is good. Price is so attractive. In a word, Terrific!

November 4, 2022
Rated 5 out of 5 stars

Excellent

Good, excellent service. Ordered on 03/10/22. Delivered by a very courteous driver on the Friday.
Items easy to put together (no tools needed)

October 7, 2022
Rated 5 out of 5 stars

Great quality and brilliant customer service

Bought two Oslo accent chair and absolutely love them. I was a bit sceptical as the price was low but really pleased I went ahead and bought it. Delivery was fast, customer service was great and the chairs are great quality, very comfortable and look lovely in my living room. Will definitely recommend

September 8, 2022
Rated 5 out of 5 stars

Highly Recommended

Ordered two sofas from this site in August 2022 to and I have to say I am very impressed. Throughout the whole process communication from the sofa king was exemplary. There was a slight issue with shipping goods to Northern Ireland as apparently the sofa king staff do not have much experience of this but they faced the problem head on and didn't just cancel the order like some other companies do. They enquired with one of their couriers who would ship the items for an additional fee. I had to pay £60 extra to ship to Northern Ireland but even with this surcharge the price was very competitive. I had a couple of emails from Lee to keep me updated and a phone call call from will to advise me about delivery. The sofas were delivered about 3 days later which I think is an excellent turnaround time. Arrived in very well packaged and perfect condition.

I would not hesitate to order from the sofa king again. Highly recommended!

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

Good speedy delivery

Good speedy delivery. Ordered extremely late one evening had a phone call first thing next morning to arrange delivery day after. Sofa came and delivered to room of choice. No hassles.

August 20, 2022
Rated 5 out of 5 stars

The best customer service!

The best customer service! Hats off to Lee and the guys for their help. Delivery was quick and communication clear. An excellent company to deal with. Really appreciate all you efforts guys. Thanks again.

August 17, 2022
Rated 3 out of 5 stars

Check delivery conditions first.

Was disappointed to learn that all the information regarding the item being made to fit into tight spaces and small hallways didn't really apply to my 3 seater sofa. It was only when I received a phone call ,regarding my delivery, that I was told it was a pallet drop ,and even after asking if it was to the front door and being told yes, the delivery lone delivery driver said it was a kerbside delivery. Long story short ( too late ) I love the sofa but not so much the delivery process and that's why only 3 out of 5 stars. Would recommend a lot of discussion with the company before ordering if you are in a flat like me or on your own.

July 24, 2022
thesofaking.co.uk logo

Reply from thesofaking.co.uk

Sorry that the delivery wasn't as expected. For most next-day requirements or postcodes that we don't cover on a regular basis, we use a courier service. As explained the courier service is generally to door only however if access is limited it can be curbside.

Please see the link for delivery advice https://thesofaking.co.uk/how-we-dispatch-sofas

I have looked into your delivery and this might well have come under curbside due to the nature of the property. We do try to explain all possible scenarios but obviously when using a courier we are sometimes left to delivery service and the helpfulness of the individual drivers on the day. Many thanks for your review and obviously very pleased you are happy with the sofa.

Regards thesofaking

Rated 5 out of 5 stars

Fabulous service

Fabulous service. All unpacked and positioned nicely. Thank you so much for everything. Highly recommend using SofaKing! Jenny

November 9, 2021
Unprompted review
Rated 1 out of 5 stars

Unhappy customer

I bought a corner suite in August and was assured that it would arrive in three weeks. The suite didn't come so I contacted Sofa King and was then assured it would arrive by end of October we are now into November and still no sign of my suite and was assured I would have it last week needless to say I still don't have it and still no sign of a delivery. I am hesitant to phone again because they will tell me I will have it next week which is what I'm told each time I phone. I am seriously considering getting a refund as it is playing havoc with my nerves.

November 7, 2021
Unprompted review
thesofaking.co.uk logo

Reply from thesofaking.co.uk

Hi Pearl,

You have the wrong Sofa King. Sorry to hear of your issues, please check your order fully, we are TheSofaKing.co.uk and we never received this order. Kindly remove this feedback. I would imagine the company that you have ordered from

https://uk.trustpilot.com/review/sofaking.org.uk


Regards,

TheSofaKing.

Rated 5 out of 5 stars

Great little sofa

After looking extensively for a small sofa I stumbled across TheSofaKing Oslo. I loved the design but most of all I loved the price. My sofa fits perfectly in my kitchen/lounge. It is firm to sit on but that’s no problem to me. Love it. Purchase and delivery great.

October 30, 2021
Rated 5 out of 5 stars

What brilliant service

What brilliant service! I ordered my sofa online on Friday morning and almost immediately had a phone call to arrange delivery for this morning. My sofa was delivered by a great driver this morning who very kindly put the large box into my hallway. The sofa was easy to put together, is a great quality a d is very comfortable.

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish!!!

From start to finish the customer service has been excellent. Ordered sofa on Sunday. Lee called me Monday to tell me it would be delivered Tues and the driver would call me. The driver did indeed call me Tues morning to let me know what time he would be with me. Arrived on time very polite and helpful. Sofa is perfect. Would definitely recommend this company to anyone and will be using them again in the future.

September 21, 2021
Unprompted review

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