I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... See more
Company replied
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I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... See more
Company replied
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... See more
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... See more
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... See more
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
70 CKR House, East Hill, DA1 1RZ, Dartford, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Recently purchased some Jordan 4 Wet cements and unfortunately they arrived and were scuffed on the toe box. Emily at sole supplier handled my complaint perfectly. A returns label was sent out and I was asked to let her know when they had been sent out. As soon as I had let Emily know another pair had been sent out prior to them being received by sole supplier. A new pair were received two days later. Spot on customer services.

Reply from The Sole Supplier
Found a pair of uggs that were out of stock everywhere. They arrived quickly and are perfect. 100% genuine. I'm really impressed thank you

Reply from The Sole Supplier
I had a delivery problem but it was handled so well and quickly

Reply from The Sole Supplier
Emily from the customer care team that was dealing with ,y complaint was brilliant, she resolved the issue with my order promptly and professionally, she is a credit to your company.
Thanks from Chris

Reply from The Sole Supplier
I sent my trainers back that I brought by post to the wrong company!
I contacted the company and Emily arranged for them to be collected and also provided a label to send back to her.
Great customer service Emily . Thank you.
Kind regards
Lynn Corke

Reply from The Sole Supplier
The customer service assistant Emily was amazing in helping me with my order ! I really appreciated the help, thanks Emily !

Reply from The Sole Supplier
Geat service! So easy and trainers arrived early!
Definitely will be a return customer

Reply from The Sole Supplier
First time using sole supplier for a pair of trainers i couldn't get hold of an in my size they came through! Now waiting on a restock on another pair to purchase again

Reply from The Sole Supplier
First time using The Sole Supplier and I only have praise for them, will definitely use again.
Very easy to use, good choices available, many payment choices and extremely quick delivery. Well packaged and lovely item, thank you so much!

Reply from The Sole Supplier
This company is great at everything and responses are very quick. 5/5 for everything.

Reply from The Sole Supplier
Emily from customer service was absolutely fantastic, she ensured I received an order in time for a birthday and went out of her way to help. would definitely buy again based on Emily's excellent customer service. Thank you!

Reply from The Sole Supplier
Never again I’m using this side, my order got lost…. I been in touch with the support who can’t even reply to your emails… we will see if they respond to my refund .
Highly disappointed and highly don’t recommend using this side !!!!!

Reply from The Sole Supplier
Best price found loved the lowmels I'm sIze 3 I went up a size 4 to be safe only little gap plus insoles given so wise move quality A1

Reply from The Sole Supplier
First time customer here. I never write reviews but feel compelled to! Was reluctant to purchase the new Wu-Tang Nikes from anywhere other than Nike due to horror stories of damaged packaging, goods, delays with delivery etc. I ordered the trainers for my son Friday and received them today, its only Tuesday! The box is immaculate and there is no reason to believe the dunks are not genuine. I ordered as a Christmas present but seeing as my son is 15 in two days, he can have them for his birthday. My not so little Wu-Tang fan will be over the moon! If for some reason they turn out to be fake, I really don't think he will care. They are stunning and im gutted they are far to big for me to borrow. Thank you Sole Supplier

Reply from The Sole Supplier

Reply from The Sole Supplier
The 90% of box from shoes was damaged like somebody jumped on it. It was limited collection shoes, so I wanted to keep the box also, but, unfortunately, I have only shoes without box (1star)
Updated: the team from the store contacted and offered a certain percentage of the return of the goods, glad that there is such staff (3 stars)

Reply from The Sole Supplier
Perfect , got the shoes and size I wanted and so fast getting here

Reply from The Sole Supplier
Delighted with my new trainers,fast delivery,and kept well updated from buying to delivery.
I’m still waiting for my order. It feels like a scam site!

Reply from The Sole Supplier
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