Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased for the 1st time from them. I am a huge collector and actually delivery time was within a week however to my surprise a new item is supposed to be SEALED!! The item I received was opened. I... See more
Company replied
Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
Company replied
Company details
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
United Kingdom
- thesoundofvinyl.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting on an order being shipped…
Still waiting on an order being shipped from weeks ago. Customer service is just a bot repeating itself saying my order is being prepared for shipment. Absolutely awful service.
Edited to reply- so what you are saying is its been weeks and my order hasnt even been processed yet. Thats not a good thing.
December 8, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Samantha,
Thank you so much for taking the time to leave us a review.
I truly apologise for the delay in shipping your order. I understand how frustrating it can be to wait, especially during the busy holiday season. Please rest assured that once processing begins, orders typically ship within 5-7 days.
We sincerely appreciate your understanding and patience as we work hard to fulfil all orders in this hectic time.
Kind regards,
Jessica
UMUK Store Support
Didn’t even want to rate as 1 star the…
Didn’t even want to rate as 1 star the service i have received has been the worse of any company i have ever bought from. Taken my money and have not sent my items after 20 plus emails all i get told is that my items will be shipped on the original date but that was a long time ago. So it just an automated email. At this point with no customer service available I believe my money has gone so just be careful.
November 16, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Peter,
Thank you for leaving us a review.
I am truly sorry to hear about your experience and how it made you feel. Your concerns are important to us, and I understand that waiting for a response can be frustrating. Unfortunately, we are currently receiving a high volume of inquiries, but please know that we are doing everything we can to address each one as quickly as possible.
We really appreciate your understanding and patience during this busy time.
Kind regards,
Jessica
UMUK Store Support
I attempted to make my purchase on the…
I attempted to make my purchase on the evening of 2nd December, clearly within the advertised promotion period of Black Friday (“offer ends 3rd December”). The website showed that the 50% discount would be applied at checkout, but the discount was not actually applied. I took screenshots as proof.
I contacted customer service immediately, while the promotion was still active. However, they only replied after the promotion ended and then told me they “couldn’t do anything anymore” because the offer was over. This is unacceptable, as I reported the issue on time and provided clear evidence.
A customer should not be penalized because customer service responds too late.
I simply expected the discount that was advertised and shown on their own website.
Very disappointing experience.
December 2, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Zoey,
Thank you so much for sharing your review.
I’m truly sorry to hear that the discount wasn’t applied at checkout. I can imagine how frustrating that must have been for you. Please know that one of our agents has taken the time to look into this for you and has confirmed that we’re more than happy to honour the discount once your order is placed.
If there’s anything else we can do to assist you further or if you have any additional questions, please reach out to our support team via the link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Warm regards,
Jessica
UMUK Store Support
Excellent experience
Very well priced. Very efficient and quick delivery
Very well packaged and exactly what I wanted. There are some poor reviews here but my experience was excellent and will definitely be back for further shopping. Highly recommended.
November 23, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you so much for your wonderful review! We’re genuinely pleased to hear that you found our prices to be reasonable and that your delivery arrived quickly.
We value your support and are grateful that you plan to return to shop with us again.
We look forward to seeing you soon!
Kind regards,
Jessica
UMUK Store Support
Thin Lizzy box
Thank you . Package arrived very quickly.
Well packaged , no problems .
I’m enjoying great music !!
I will always order from you on the future !!
November 21, 2025
Reply from The Sound of Vinyl
Hi Paul,
Thank you for your five-star review! We are absolutely delighted to hear that your order arrived swiftly and in perfect condition. It's heartening to know that you're finding joy in the music.
Your support is valuable to us, and we genuinely appreciate your kind words. We look forward to the opportunity to serve you again.
Kind regards,
Jessica
UMUK Store Support
Delivery on point!
advised release date of the album and boom it arrived the day after release, can't fault that in anyway!
November 21, 2025
Reply from The Sound of Vinyl
Hi Michael,
Thank you for the review.
We're thrilled to hear that it arrived promptly the day after the release date! It's always rewarding to know that we’re meeting your expectations.
We truly appreciate your support!
Kind regards,
Jessica
UMUK Store Support
Poor
Poor. It’s been 5 days nearly since ordering in stock items and no dispatch email and no response from customer service in 48 hours. Be aware of long wait times for your items and any sort of response.
November 28, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi David,
Thank you for taking the time to share your feedback with us.
I am sincerely sorry to hear about your negative experience. We genuinely value your concerns and want to address them appropriately. As we approach the holiday season, our team is facing an unusually high volume of inquiries, which may result in longer-than-usual response times. Please rest assured that we are working diligently to address each request as quickly and thoroughly as possible.
Kind regards,
Jessica
UMUK Store Support
Frustrating company
No order update.
No helpline.
Live chat not working.
The release date of my order came and went, no contact from this outfit.
Beware if you order from The Sound Of Vinyl.
I don't know what's happening.
They have my money.
Unprofessional company.
November 28, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Nick,
Thank you for sharing your experience with us.
I sincerely apologise for the lack of communication regarding your request. We value your inquiries and understand how important they are to you. Please know that we are currently experiencing a high volume of requests during this busy holiday season, and we never intend to overlook any of our valued customers.
Rest assured, we are working diligently to address all inquiries as promptly as possible.
Thank you for your understanding and patience during this time.
Kind regards,
Jessica
UMUK Store Support
⭐☆☆☆☆ Extremely Disappointing Pre-Order Experience
I pre-ordered a vinyl from Sound of Vinyl that was advertised with a release date of 7th November.
It’s now 10 days past that date, and not only have I still not received the item, but I also haven’t had any proactive communication from the company.
After chasing them myself, I was told they are still waiting for delivery from the supplier and have no estimated delivery date. For a first-time customer, this is a terrible experience. If they don’t know when stock is arriving, they should be upfront about it before taking orders — or at the very least keep customers informed.
Right now, I have no idea when (or if) my order will arrive, and neither do they by the sound of it. Really disappointing and I wish I’d bought this elsewhere. Not a good way to run a business.
November 7, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Michael,
We sincerely apologise for the inconvenience you’ve experienced regarding your order.
We value you and strive to keep you informed about any changes or delays, particularly as we approach the busy holiday season. I truly apologise if you did not receive the necessary notifications in this instance.
Please be assured that our team is diligently working to ensure that all orders are shipped and delivered as promptly as possible. We understand how important it is for you to receive your items on time, especially during this time of year.
If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team through the link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding, and we appreciate your patience.
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi Brian,
Thank you so much for sharing your review.
We are truly happy to hear that you found our service to be quick and reliable. We strive to provide that level of support. Your kind words mean a lot to us.
Thank you for your continued support.
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi Rosy,
Thank you for taking the time to leave us a review.
We are so happy to hear that you think the item is great and that you received timely updates regarding the tracking of your delivery. Keeping our customers informed throughout the shipping process is a priority for us, as we understand the importance of staying updated.
Your support helps us to continue striving for excellence.
Kind regards,
Jessica
UMUK Store Support
My last order was delivered 1 album no…
My last order was delivered 1 album no advice note and I am still waiting for either a refund or the album pink floyd live in Pompeii if you can sort it out will be much appreciated
October 22, 2025
Reply from The Sound of Vinyl
Hi Joan,
Thank you for taking the time to share your feedback with us!
I sincerely apologise for the inconvenience caused by the missing item in your order. We understand how disappointing this must be for you and want to make it right.
To expedite the resolution process, we kindly request that you contact our support team using the link provided below. This will allow us to gather more details regarding your order and ensure we address your concerns promptly:
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
We look forward to assisting you further.
Kind regards,
Jessica
UMUK Store Support
Very impressed by SOV
Very impressed by SOV. Really good sale prices and delivered less than 24 hours after ordering. What’s not to like
October 22, 2025
Reply from The Sound of Vinyl
Hi David,
Thank you so much for taking the time to give us a 5-star review!
We are thrilled to hear that you are pleased with our sale prices and that your order arrived promptly. Our team works hard to ensure that our customers not only find fantastic deals but also receive their purchases as quickly as possible. It's wonderful to know that we met your expectations.
Your support is greatly valued, and we look forward to serving you again in the near future.
Kind regards,
Jessica
UMUK Store Support
Terrible customer service
I purchased a pre-order along time ago. When I received it, they sent me the wrong record so I contacted them and they told me to wait for the replacement to be shipped around September 26. That day came and went and I waited. Another two weeks passed by fast-forward to October 15 when I decided that I waited enough and I contacted them again. They ended up telling me the same thing that they have to contact the fulfillment center to see what is going on. They told me to wait another three days. Fast forward again those three days and still nothing. I will never buy from them again. Their customer service is terrible. They keep on telling you that they are gonna be working on something but you never actually hear back and they will always send you an email like if they’re actually doing something, but nothing happens. If you’re thinking about purchasing from them, just look elsewhere. I just wrote to them again, hoping to hear something different but at this point, I’m not expecting much. I think I lost my money on this pre-order.
September 2, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
I want to sincerely apologise for the negative experience you encountered. Our goal is always to make you feel valued and attended to. While we strive to provide timely updates, there are occasions when we may not have immediate information available. Please be assured that we are committed to staying in touch with you and keeping you informed.
We would appreciate the opportunity to assist you further. Please reach out to our dedicated support team using the link provided below, and we will do our best to address your concerns promptly.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding. We look forward to hearing from you soon.
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi John,
Thank you very much for taking the time to leave us a review. I’m delighted to hear that you found our service to be excellent!
Your feedback regarding our packaging has been taken note of, and I will ensure that it is communicated to the relevant team. Your insights are valuable in helping us improve for the future.
Once again, thank you for your thoughtful feedback. We truly appreciate it!
Kind regards
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi Lyndon,
Thank you so much for taking the time to share your wonderful review.
We are absolutely delighted to hear that you had a positive experience with us. Our team works diligently to ensure that every aspect of your visit exceeds your expectations, and your feedback reaffirms our commitment to delivering outstanding service.
Thank you for your support
Kind regards,
Jessica
UMUK Store Support
They are litterally scammers
They are litterally scammers. They took my money and won’t deliver the vinyl. They also give instructions to their employees to just ignore me. Don’t ever buy from this company
September 24, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review. We genuinely appreciate your feedback as it helps us improve our services.
I sincerely apologise for the negative experience you encountered. Please know that we value each of our customers and strive to provide the best possible service. We receive a high volume of inquiries daily, and while we aim to respond as quickly as possible, there may be times when our response is not as prompt as we would like. Rest assured, we are fully committed to addressing every inquiry and ensuring you feel valued and heard.
If you have any questions or concerns regarding your order, please do not hesitate to contact our support team. You can contact them via the link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding. We look forward to enhancing your experience with us.
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi there,
Thank you for the five stars!
We sincerely appreciate your positive feedback regarding our product. It is gratifying to know that our efforts have met your expectations.
Thank you for your support!
Kind regards,
Jessica
UMUK Store Support
The best online vinyl shop
Every order is always timely, delivered in protective packaging and they are great on price too.
August 22, 2025
Reply from The Sound of Vinyl
Hi Abbie,
Thank you for the fantastic 5-star review!
We are delighted to hear that your orders are always delivered on time and with exceptional care. We consistently strive to provide great prices because your satisfaction is our priority.
We appreciate your support!
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi Malcolm,
Thank you for the five stars!
I’m thrilled to hear that your order was delivered promptly and matched your expectations perfectly.
We genuinely appreciate your support and trust in our store.
Kind regards,
Jessica
UMUK Store Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.