Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
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Purchased for the 1st time from them. I am a huge collector and actually delivery time was within a week however to my surprise a new item is supposed to be SEALED!! The item I received was opened. I... See more
Company replied
Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
Company replied
Company details
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
United Kingdom
- thesoundofvinyl.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Avoid buying from this website!
Ordered a record as a birthday present, got an email to say my order was on the way over a month ago. Have tried 3 email addresses, only one replied and they couldn’t help me. Tried calling and it says it’s busy every time. Left messages and comments on instagram and no answers there either. Literally impossible to get a hold of somebody who can help. Avoid buying from this website at all costs.
March 22, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Jay,
Thank you so much for leaving us a review.
I genuinely apologise for the frustration you experienced while trying to get in touch with us. I understand how important it is to have clear communication, especially when it involves a special occasion like a birthday. I’m truly sorry we didn’t meet your expectations during this time.
We want to make things right for you. Please feel free to reach out using the link below, and we will address any questions or concerns you may have.
Thank you for your understanding, and we appreciate your patience.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Sold us a warped record
Sold us a warped record . Purchased as a gift, recipient (myself) was unable to open it until return home in February 2025. After the initial contact, in which I was assured of a replacement; follow-up stated a replacement was out of the question. Many emails to customer service, all with same response, "Sorry, notification beyond the 30 Day return window". Absolutely no consideration given to the fact that I was not able to receive my gift until February, nor the fact that, regardless of notification, THE RECORD WAS WARPED when sealed and sold as a damaged product. Save yourself the hassle - shop elsewhere for your vinyl - unless you enjoy constant dissatisfaction and warped records.
Your response is worth nothing. You failed at providing an undamaged product and cling to your non-compromising return policy when it was clearly stated that, as a GIFT, it was not presented to me for playing until 2 months after my daughter bought it for me. I will never shop with The Sound of Vinyl US, nor will anyone I have described this issue to. Furthermore, the cover was in excellent condition, meaning that the warped record was knowingly packaged and sealed as damaged. I stress that anyone considering purchasing from The Sound of Vinyl US read their on-line reviews here and elsewhere. i am not alone in my dissatisfaction.
Ummm...then why are you, a customer service rep at The Sound of Vinyl UK dealing with my review? Where is the response from your US counterpart, hmmm?
February 23, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Jim,
Thank you for taking the time to update your review.
We truly understand how frustrating this situation must be for you, and we sincerely empathise with your feelings. Your concerns are completely valid, and we appreciate you sharing your experience with us.
Please note that since your order was placed with the US store, we are unable to provide specific details or support regarding it, as the policies and processes differ significantly from those of our UK store, which you have reached out to for assistance.
Your feedback is valuable to us, and it will help improve our services moving forward.
Kind regards,
Jessica
UMUK Store Support
Placed an order three weeks ago and…
Placed an order three weeks ago and have received no update regarding the order. Email follow ups are ignored.
February 25, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Bailey,
Thank you for taking the time to leave us a review.
I sincerely apologise to hear that you have not received any communication from us. We understand how important it is for our customers to stay informed about any developments or delays, and we strive to provide timely updates at all times.
To assist you further, please reach out to our customer service team directly. We will be more than happy to provide you with the latest updates on your order status and address any concerns you may have.
Your satisfaction is our priority, and we appreciate your patience in this matter.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Where is my order
Where is my order? According to DHL Express my parcel has been sent back to the shop. I tried to contact the shop several times but my messages are getting ignored or I am just getting an automatic reply from a robot... avoid this shop
February 27, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Laura,
Thank you for taking the time to leave us a review.
I sincerely apologise for the difficulties you are currently experiencing with your order. We understand how important prompt and clear communication is, and I'm truly sorry to hear you have not received communication from us.
To better assist you and provide the most accurate information regarding the status of your order, please reach out to our dedicated support team using the link provided below.
We appreciate your patience and are committed to resolving your issue as swiftly as possible.
Thank you for your understanding.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
2 months and still no shipment
I placed an order over 2 months ago. The order still has not shipped even though I have several emails claiming it was getting ready to ship. Now I am just getting the run around and the latest execute us a “production delay”. They are unwilling to explain what this even means and the 3 records I ordered have been available in their site ever since I ordered them.
January 5, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
I truly apologise for the negative experience you encountered with your order. I completely understand how frustrating it can be when expectations are not met, and I want you to know that your concerns are very important to us.
We make every effort to keep our customers updated regarding any potential delays that may affect their orders. If there has been a lack of communication, please know that it is not our intention to cause you any inconvenience, and we appreciate your patience as we work through these situations that are often beyond our control.
To assist you further, I encourage you to reach out to our dedicated customer service team through the link provided below. They will be able to give you the most current updates regarding your order status and address any additional concerns you may have.
Thank you for your understanding.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
After purchasing on their UK storefront…
After purchasing on their UK storefront the confirmation e-mail led me to a completely different (shopify) store and a fraudulent e-mail. It’s been weeks and my order has still not been shipped. Great dropshipping operation these guys have going but I will be disputing the charges.
February 24, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
I sincerely apologise for any inconvenience you faced with your order. We know how frustrating it can be when expectations aren’t met, and we deeply value your experience with us.
Our goal is to keep our customers well-informed, especially regarding any updates or issues related to their orders. If something doesn't go as planned, we want to be there to help resolve it as quickly as possible.
Please reach out to our customer support team using the contact information provided below. We would be more than happy to discuss the specifics of your order, clarify any misunderstandings, and assist you in processing a refund.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Never had a secure package from this UK…
Never had a secure package from this UK company, all vinyl ordred creased and bended from delivery. Imusic much better!!!!
February 19, 2025
Reply from The Sound of Vinyl
Hi there,
Thank you so much for taking the time to leave us a review.
I’m truly sorry to hear that you received damaged items. I can only imagine how disappointing that must be, especially when you were looking forward to your order. We always strive to package our items with care, and it’s unfortunate to know that we didn’t meet those expectations in your case.
Please know that your experience is important to us, and I encourage you to reach out to our support team. They’re here to help you through this process and can be contacted via the link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
What a joke
What a joke. I've bought from them in the past and besides a long wait I received my records. In December they had the 50% off sale so I bought a bunch records. They continued to cancel items but I still had quite a few waiting to ship at a great deal. I continued to wait. Followed up by email and kept getting there was a technical glitch with my order. After two plus months I just wanted my money back. I had to go through the credit card company. If you order from them be prepared to not get your records. There's no numbers to call so you'll get an AI generated response with absolutely no help.
March 4, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Kristofer,
Thank you for taking the time to share your feedback with us.
I want to sincerely apologise for the negative experience you've encountered. Your feelings are important to us, and we understand how disappointing it can be when expectations aren't met, especially regarding order delays. We take pride in delivering our products promptly, and I assure you that we are continuously working to improve our processes.
Please know that while we strive to keep our customers well-informed about any potential issues, there are occasions when delays occur that are beyond our control, such as supply chain disruptions or unforeseen circumstances.
I encourage you to reach out to our customer service team, who can provide you with a detailed update regarding the status of your order.
They are real people who are here to assist you and ensure you receive the information you need.
We appreciate your understanding and patience as we work to resolve this matter.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Fails to accept cost of their Dispatch errors
This company is part of the Universal Music Group. However this company provided terrible service via their U.K. store They have a reputation of dispatching the wrong record and then refuse to pay return shipping for their mistake. I recently paid more for shipping than their record I purchased. Yes, I received my purchase money back, but not the postage cost for their mistake. I am not aware of any other record seller refusing to pay shipping costs for a genuine error made by the Seller. Totally understand there policy as per their Web Site. But for their mistake - it is not fair. Even refused to offer a credit for a future purchase. Reputation and Customer Service is not as important to "The Sound of Vinyl". Then ensuring increases in Profit.
March 5, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Giovanni,
Thank you for taking the time to leave us a review.
We sincerely apologise for any dissatisfaction you experienced with our service. Your feedback is important to us. If you received an incorrect item and are located within the UK, returns are completely free of charge. To ensure a smooth return process, we recommend following the return instructions provided in your order confirmation.
For our international customers, we appreciate your understanding that shipping costs for returns must be covered by you.
If you have any questions about the returns process, please don’t hesitate to reach out to our customer service team. We’re here to help!
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
I think I was scammed
I ordered from thesoundofvinyl.store, received an email claiming it was dispatched and it has been a long time and still haven't received anything. I'm starting to speculate that it wasn't a real website :(
February 19, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
We genuinely apologise for the inconvenience you’ve experienced. It’s important to ensure that you are visiting our official online store, as many websites may closely mimic our appearance.
To assist you further, please reach out to our customer support team through the link provided below. We will be happy to verify the details of your order and confirm whether it was indeed placed through our official store.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards
Jessica
UMUK Store Support
I placed and paid for two orders during…
I placed and paid for two orders during the half off sale at the end of last year of 82 items on one order and 33 items on the other for a vinyl group. I have not received any of the items. Not one! I have been told for over 2 months there was a technical issue and that they would update me as soon as they knew something. Basically just a canned non-response every week for over 2 months. It is highly doubtful at this point that they could fill even half of the orders. As a lot of the items are currently out of stock. It is impossible to get any direct communication from this company. Myself and the members of our group are very serious vinyl collectors and really wanted to like and continue to purchase from the Sound of Vinyl. At this point it almost seems somewhat like this company made false promises or inaccurate claims and is holding captive almost $2,000 for over 2 months. At the very least they are incorporating incompetent business practices. Buyer Beware!
March 4, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to share your feedback with us.
We are so sorry to hear you did not receive any communication from us. Our team is committed to providing timely responses to all inquiries, and we regret that we may have fallen short in this instance.
Please be assured that it is never our intention to overlook or dismiss your concerns. If there is a delay with your order, we actively work to inform you and investigate the matter. We want to ensure that you are kept updated and that any issues are addressed promptly.
We kindly encourage you to reach out to our support team at your earliest convenience. By clicking the link below, you can inquire about the status of your order, and we will do our utmost to provide you with the latest information.
Your satisfaction is our priority, and we appreciate the opportunity to assist you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Disappointed
On a couple occasions I where I had pre ordered records I was told on the day I was expecting delivery that they had run out of stock..I should have been told at the time of ordering that I was unfortunate that time.
February 19, 2025
Reply from The Sound of Vinyl
Hi Cliff,
Thank you for taking the time to share your feedback with us.
I sincerely apologise for the inconvenience you experienced. We understand how important timely delivery and accurate stock information are to our customers, and I am sorry we fell short of your expectations.
Please know that we are committed to improving our processes to ensure that our customers are kept informed in the future.
Kind regards,
Jessica
UMUK Store Support
Buyer beware
Buyer beware! I ordered 3 records back in mid Dec 2024 and 3 more end of Dec 2024. The order at the end of 2024 was recieved, the mid December order I still have not received. I email the company and all I get is we are looking into it and we will notify you when we figure it out... it's been over 3 months.
They won't give any answers as to why it is taking so long or why I cannot get my ordered filled. You are taking a gamble ordering from this company. You have been warned.
December 20, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
We sincerely apologise for your negative experience and understand how frustrating it can be when expectations are not met. Our goal is to keep our customers informed, and we make every effort to communicate any changes regarding your order via email.
Unfortunately, we have encountered some unforeseen delays in the shipping process. Please rest assured that our dedicated team is actively investigating the cause of these delays to ensure that we can provide you with timely updates.
We genuinely appreciate your patience, and we want to assure you that we are not dismissing or overlooking your concerns. Please reach out to our team via the link below so we can further assist you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you for your understanding.
Kind regards
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi there,
Thank you very much for the wonderful five-star rating!
We truly appreciate your feedback. We are delighted to hear that your order was delivered promptly, as timely service is one of our top priorities.
We’re thrilled that we met your expectations. Thank you once again for your support!
Kind regards,
Jessica
UMUK Store Support
Awful service. Goods never delivered, now out of stock
Awful service.
Ordered in December with quite a big order, order never arrived, and after months of chasing and being told my order would be delivered, I've now been told its all out of stock. They took my money and completely failed to deliver the goods. Very hard to get in contact with them and get different answers each time. Have been a customer for a while, I won't be any more.
Had a separate order where the good arrived with damaged sleeves. Was offered a discount. They never made good on that either.
Avoid at all costs. Shocking
Post response below: I have reached out to um support. I have been reaching out since December. I was told they would be dispatched, then nothing. Then slowly I have been told each item is now out of stock. I got offered a poor discount on my next order.. sorry but it's really bad all round especially as some of the items were for gifts. I have ordered a number of times before, not had any issues. But this has been shocking.
Second update: just do better , don't sell a product if it's not isn't stock. Don't refund then add postage. And offer your customers somthing for this awful service.
Third update: They have some of the items I ordered in stock now on the website but they are now way more expensive.
Paint by numbers customer service.
Avoid.
December 18, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Andrew,
Thank you for updating your review.
I want to extend my sincerest apologies for the inconveniences you've faced with your order. As you may know, the items you selected were part of our highly anticipated Black Friday promotion, which led to an unprecedented surge in demand. This surge, unfortunately, impacted our ability to fulfill all orders as swiftly as we strive to do.
I am truly disappointed to learn that your order did not include some of the items you expected to receive. We value your feedback immensely, as it is essential for our continuous improvement and our commitment to providing exceptional service to our customers.
We genuinely understand your concerns and want you to know that we are committed to doing everything we can to prevent similar situations from happening in the future.
Kind regards,
Jessica
UMUK Store Support
Horrible Shipping
Ordered 5 vinyls and after a month none were shipped out / updated. I had to email every week, only receiving one at a time, and letting them know I’m still waiting for another. Nothing would be updated/ no time estimates given. I don't understand how their shipping / inventory system can be this messed up. I was excited to receive vinyls on sale but that all gets canceled out by the long wait times. If you want to gift someone a vinyl, I advise you to pay full price and walk into a store, because shipping times are outrageous. If they could just fulfill sending an order fully then maybe it would be worth it.
February 1, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi McKenzie,
Thank you for sharing your feedback with us.
I sincerely apologise for the difficulties you experienced. Your experience is important to us, and I understand how frustrating delays can be. We are committed to keeping our customers informed about their orders, and I regret that we didn’t meet this standard in your case.
For our UK customers, we typically ensure shipping within 1 to 4 working days, while international orders can take up to 15 working days. We appreciate your understanding as we work to improve our communication and service.
Warm regards,
Jessica
UMUK Store Support
I had a horrible experience with them.
I had a horrible experience with them.
I ordered 3 vinyls at the end of December. In the next month I got 2/3 I didn’t have any problems with that except that it took a while to ship.The third vinyl however they told me they sold more than they had so I had to wait till 2/17 which is 2 months from the date that I ordered it. I emailed them again on said date because I heard nothing from the for months. They tell me that the item is out of stock,here is a refund. I’ve been waiting for 2 months for something they didn’t even have. And they would’ve never sent me an email about it I could’ve waited forever.Horrible experience
February 17, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to share your feedback with us.
We truly apologise for the negative experience you had. We aim to keep our customers informed about any delays or important updates regarding their orders, and I'm genuinely sorry to hear that we fell short in this instance.
Your experience matters to us, and we appreciate your feedback as it helps us improve.
Kind regards,
Jessica
UMUK Store Support
Terrible experience not good
Sent me the wrong item which was also damaged I have to say. Replied to my query once then have ignored me since. I'll have to raise some sort of dispute through my bank to try and get a refund.
Items have since been sent back and a refund given.
February 18, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Kevin,
Thank you for taking the time to leave us your feedback.
We’re genuinely sorry to learn that you received an incorrect item and that it arrived damaged. We understand how frustrating this situation can be, and it’s truly unfortunate to hear that we didn’t respond to your inquiry in a timely manner. It’s never our intention to make you feel overlooked.
We strive to ensure that every order is delivered accurately and in perfect condition. To make this right for you, we would greatly appreciate the opportunity to rectify the situation.
Please reach out to our dedicated customer service team using the link below, and we will work diligently to resolve this. Thank you for your understanding.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Ordered 3 early January 2025. Missing 2
Ordered 3 early January 2025. Missing two items. They can’t provide me with an update for one item and just keep saying they will get me an update ASAP. It’s been over 6 weeks and I still don’t have answers. They stated one will ship out this week so we will see. Looks like they are selling items without items actually in stock.
February 18, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Lynette,
Thank you for taking the time to leave us a review.
I truly apologise for the experience you've had.
We understand how important it is to stay informed about your order. If you haven't received any updates from us yet, please know that we are actively working on your shipment and are committed to getting it to you as quickly as possible.
Your patience means a lot to us, and we appreciate your understanding during this time.
Kind regards,
Jessica
UMUK Store Support
Awesomeness
Fantastic selection of music. Have a fair amount of limited additions. What ever tickles yer fancy. All deliveries reach you in a good timely fashion. Vinyl is packed well for its journey to you without 💔. Well deserved 👏 5⭐️
February 14, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Graeme,
Thank you so much for your wonderful five-star review!
We’re truly delighted to hear that you appreciate our selection.
We understand how important it is for you to receive your orders quickly, and we always strive to deliver them as fast as possible.
Your support means the world to us!
Kind regards,
Jessica
UMUK Store Support
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