Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
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Purchased for the 1st time from them. I am a huge collector and actually delivery time was within a week however to my surprise a new item is supposed to be SEALED!! The item I received was opened. I... See more
Company replied
Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
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Company details
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
United Kingdom
- thesoundofvinyl.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Buy elsewhere. Poor customer service or fraud.
Ordered a record over a month ago. Not only is it not even shipped, but they refuse to give me any updates regarding the status. Even though my name is on the order and the shipping address and credit card they are saying the order is not in my name. They were happy to take the money, though. I will probably have to report them for fraud to my credit card company to get the money back and then order from somewhere else. Never mind that this birthday present is now very, very late.
January 6, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for sharing your feedback with us.
I’m truly sorry to hear that you’ve experienced this issue. For the safety of our customers, we always verify the email address associated with your order. If you accidentally placed your order using a different email, we’re here to help!
Please don’t hesitate to reach out through the support link below. Just confirm the email you used when placing your order, and we’ll be glad to update it for you.
Keep in mind that all updates regarding delays or important information are sent to the email address you used for your order. If you checked out with a different email, it’s possible you may have missed some of these notifications.
We appreciate your understanding and are here to assist you!
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Ordered records on jan 3rd and still…
Ordered records on jan 3rd and still waiting for them on feb 6th. Every email is scripted to say fhey are looking into it. I've previously made a half dozen or so orders with very few issues.
Update: it's march 10th and they still are giving me the run around. They are blaming their supplier now.
February 5, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to update your review.
I sincerely apologise for the ongoing issues you have been experiencing with your order. We understand how frustrating delays can be and want to assure you that we are fully committed to keeping our customers informed throughout this process.
Please know that it is never our intention to make you feel neglected or overlooked. Our team is actively monitoring the situation and will provide you with timely updates as soon as we have more information regarding your order's status.
Thank you for your patience and understanding during this challenging time.
Kind regards,
Jessica
UMUK Store Support
I recently purchased from The Sound of…
I recently purchased from The Sound of Vinyl and overall, I had a good experience. They have a great selection, and my order arrived quickly and in excellent condition, well-packaged to avoid any damage. There were some hiccups with customer service as communication could be clearer and resolving issues seemed to take more effort than expected, which was a bit disappointing. However, the quality of their products is impressive, and I would recommend them for their professionalism and authentic vinyl offerings. A solid 4-star experience!
December 29, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you so much for taking the time to leave us a review.
I am truly delighted to hear that you had a wonderful experience and appreciated our selection. We always aim to provide quick shipping and make sure every package arrives safely at your doorstep.
Your feedback means a lot to us and plays a crucial role in our efforts to improve. We’re committed to enhancing our communication to serve you better in the future. Thank you again for your support!
Kind regards,
Jessica
UMUK Store Support
Orderen a vinyl little bit than a month…
Orderen a vinyl little bit than a month ago. At first, they wrote, than they will sent a vinyl in a week. Then, i did not get a shipping code and wrote to them. They said, than they will ship in about 3 weeks. After 3 weeks - no shipping code. Wrote to them again, asked if they have a vinyl and if not - i want a refund. Wrote to me back, that, apparently, they do not ship to my location (europe) and will sent me a refund. I do not understand HOW they approved my order and did not see that they dont ship to my location. Writing after few days of the incident and waiting for a refund.
February 6, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Eva,
Thank you for taking the time to provide us with your feedback.
We regret to learn about the challenges you encountered regarding your order and apologise for any inconvenience caused by our shipping limitations.
As a store based in the United Kingdom, certain items we offer are subject to territorial restrictions. These restrictions commonly apply to store-exclusive products, signed items, and limited-edition merchandise.
We highly value your input and will utilize your feedback to improve our shipping processes in the future.
Please let us assist you with the status of your refund by reaching out to us using the link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Bought a vinyl on the 3rd of December
Bought a vinyl on the 3rd of December, 2024 and the eta was Jan 2025. In January I get an email saying there had been a delay and the order will ship before or on the 7th of Feb due to the delay. On the 6th of Feb I get an email stating the order can no longer be fulfilled. They basically got a free loan from me for 2 months. I mean surely it doesn’t take until the last day of the updated ETA to tell me the order cannot be fulfilled. Wouldn’t use this store in Australia
February 6, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Anish,
Thank you so much for taking the time to leave us a review.
We sincerely apologise for the inconvenience you experienced with your order. We understand how disappointing it can be when expectations aren't met, and we genuinely empathise with your situation.
Unfortunately, there are circumstances beyond our control that can affect order fulfilment, and we are committed to keeping our customers informed about any updates or changes to release dates.
Your feedback is valuable to us, and we appreciate your patience and understanding during this process.
Kind regards,
Jessica
UMUK Store Support
Perfect customer service :)
January 22, 2025
Reply from The Sound of Vinyl
Hi there,
Thank you so much for your wonderful 5-star review!
We truly appreciate your kind words. It means a lot to us to know that we met your expectations and provided you with the level of service you deserve.
We're here to support you, and your feedback motivates us to keep striving for greatness.
Kind regards,
Jessica
UMUK Store Support
A go-to vinyl company for me
Everything arrived in a timely fashion and was expertly packaged which is not always the case with other companies. That’s all I ask for really. I have bought several items over time and will continue to do so.
January 22, 2025
Reply from The Sound of Vinyl
Hi Andrew,
Thank you for the positive review.
We’re genuinely delighted to learn that your order has arrived safely and within the expected timeframe.
We understand how important it is for you to receive your items in perfect condition, and we always aim to make that happen.
Thank you for choosing us as your go-to vinyl shop, we’re here for you!
Kind regards,
Jessica
UMUK Store Support
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
We truly empathise with your situation regarding the double tax payment, and we are genuinely sorry for the frustration this has caused you.
We want to help you resolve this issue as smoothly as possible. Please reach out to our support team through the link below so we can investigate this matter further and provide you with the assistance you need.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Don’t buy
Unable to ship order to mainland Europe without triggering custom fees (more expensive than the order itself). Still waiting for a refund. Don’t buy from here, it’s Universal hidden under a fancy indie name.
January 22, 2025
Reply from The Sound of Vinyl
Hi there,
Thank you for providing us with your valuable feedback.
We would like to express our sincere apologies for the difficulties you have experienced regarding customs fees.
Import duties and taxes may apply when your order arrives at its destination for orders outside the UK. We wish we could control these costs for you, but unfortunately, they are determined by customs.
Please let us assist you with the status of your refund by reaching out to our support team using the link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
I paid for two records on the 15th…
I paid for two records on the 15th December 2024.
On two separate occasions, I was informed that the order had shipped, yet when I check the tracking number, I find that Royal Mail have never received it.
I contacted Customer Services and was assured that the order would be "resent".
Another 2 weeks have now passed, and still no order has been received.
To make matters worse, Customer Services would now appear to be ignoring the issue (and any further email correspondence I send them).
Really disappointed, because I've had no issues with other orders from them.
I’ve now had a full refund for this order, and I’ve had no problems with orders made after this one.
So, I felt it only fair to update my review, and add a couple of stars.
January 31, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Phil,
Thank you so much for updating your review.
We’re delighted to hear that your issue has been resolved.
We understand how frustrating these situations can be, and we truly appreciate your patience throughout this process.
Your feedback means a lot to us, and we’re committed to making sure this doesn’t happen again in the future.
Thank you for helping us improve.
Kind regards,
Jessica
UMUK Store Support
I ordered 3 records for Christmas…
I ordered 3 records for Christmas presents and they stayed to me they forgot to ship them and now they are out of stock. They took forever to respond to any email and now 2 months after I ordered they still haven’t given my a full refund.
January 24, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Elisa,
Thank you for leaving us a review.
We are genuinely sorry to learn about the challenges you have faced.
We understand that receiving your order on time is particularly crucial, especially during the holiday season when anticipation runs high. It is our sincere aim to ensure that every order is processed swiftly and delivered promptly to our valued customers.
To provide you with the assistance you need regarding the status of your refund, I invite you to reach out to us using the link below. Our dedicated team is here to guide you through this process and resolve your concerns as quickly as possible.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind Regards,
Jessica
UMUK Store Support
Good Sales and Service
I have ordered from them multiple times and they have the best sales on good quality vinyls. They have very helpful customer service and they replaced a full box set free of charge just because I got a duplicate vinyl and was missing one. Shipping sometimes takes a while, but the deals and customer service are worth it. My go to for ordering vinyls online.
January 22, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Quinny,
Thank you for taking the time to share your positive experience with us.
We are truly delighted to hear that you have consistently received exceptional care for all your orders. Our team works diligently to ensure that every customer feels valued and appreciated, and it’s wonderful to know that our efforts are making a difference.
We strive to provide the highest level of customer service, and your feedback motivates us to keep improving.
Thank you for choosing us as your go-to vinyl shop.
Kind regards
Jessica
UMUK Store Support
Took 3 weeks for 1/8th of order
Update - The vinyls are coming but they are coming in waves. Their communication isn't the best and the time it takes for your product to arrive is sporadic and uncertain. I can handle the wait time but if you need something by a certain time, you'll have some concerns.
I'd order again but tailor my delivery expectations.
I bought 8 vinyl records from their website on January 1st. After getting the order confirmation it was crickets for three weeks - no update, no shipping confirmation, no order delayed, nothing.
I decide to email them because so much time has passed and they've already taken my money.
I get an email a few days later that SEVEN out of the EIGHT items are out of stock and that I'll be refunded. I dont mind items being out of order, I get that. What I don't get is that there was ZERO communication for three full weeks and I only get an update after I email them for it. Based on the reviews, I'm not the only one with this kind of experience.
Definitely bad business. Won't order from them again. I'll need to double check the vinyl record that did arrive to make sure that it is in good condition. I'll also need to make sure they refund me correctly.
January 21, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Riley,
Thank you so much for updating your review.
We genuinely appreciate your feedback, and we understand how important effective communication is.
Please know that we are sorry for any inconvenience you may have experienced. Your concerns matter to us, and we are committed to improving our processes to prevent similar situations in the future.
Kind regards,
Jessica
UMUK Store Support
I ordered a vinyl the bringing of Dec…
I ordered a vinyl the bringing of Dec for a Christmas present and it did not turn up in time. I was informed on the 20th January that it would ship on the 31st Jan and found that unacceptable.
No explanation and no offer for a refund on the shipping. Won’t be using them again.
January 20, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for your valuable feedback.
We sincerely apologize for the negative experience you encountered regarding the shipment dates of your order. We understand how important timely delivery is to our customers, and we continually strive to communicate any delays to them as promptly as possible.
To provide you with a clearer understanding of the situation, we would appreciate the opportunity to discuss the specifics of your order and the reasons for the delay. Please reach out to us through the support link below, and our team will be glad to assist you with any questions or concerns you may have.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
They don’t ship your orders
Placed an order Jan 1st that was supposed to ship out Jan 6th. Emailed them Jan 7th and received a reply from “Cristyl” saying “ Thanks for reaching out to us!
Our warehouse is currently fulfilling your order and it will be ready to ship shortly. You should receive your tracking information in the next few business days!
Feel free to contact us if you have any other questions or if you do not receive your tracking information!
Thanks for your patience & support,
Cristyl + The Sound of Vinyl”
I received a preshipment label creation notification on Jan 10th. Today is Jan 16th and nothing has changed. They have not replied to an email sent on the 14th. They send the preshipment tracking so you can’t get a refund. Now I have to dispute the transaction.
January 1, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
We genuinely regret hearing about your disappointing experience and recognise the importance of timely communication. Your feelings are important to us, and we want to ensure you receive the support you need regarding your shipment.
Please reach out to our support team using the link below, and let us help you through this. We're here for you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
I will never order from SOV again
This company sells vinyls they don't have in stock, is inconsistent with customer service, and takes way longer than they claim to send shipments.
My order was supposed to ship 3 weeks ago, but they canceled 2/4 items (conveniently, it was the two most popular items in my cart that I had bought on 50% sale) and it still hasn't shipped. My communications with their customer service were spotty at best.
January 16, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Mikayla,
Thank you for taking the time to leave us a review.
I truly apologise for the challenges you're experiencing with your order. It's always our goal to provide a seamless and trustworthy experience, and we're disappointed to hear we did not meet your expectations.
Please know that we are here to support you and are committed to making this right. We genuinely want to resolve any issues you’re facing. When you’re ready, I encourage you to reach out to us through the support link below. We appreciate your understanding and look forward to assisting you in any way we can.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
I wouldn’t buy from them
I wouldn’t buy from them, they keep items on their website that are out of stock/they can’t fulfill, just to get people to browse/shop. I ordered 6 vinyls and 3 ended up being back-ordered with no estimate on when it would be back in stock. Out of curiosity I went to see if that was reflected on their site and the items were still showing as available for purchase with a new ship date. This is incredibly disgusting and kind of misleading business practice. I was told my items would ship 4 days after purchase and when they didn’t I sent an email asking for an update. A day later, they finally sent the tracking information and informed me about my back ordered products. However, since receiving the tracking information they still haven’t shipped my order and it has been almost two weeks. All it shows is USPS is awaiting items and when I emailed again to 1. ask about the items and 2. cancel my back ordered part of the order; I have yet to received a reply to either and it’s been about a week on that. I’ve ordered from smaller websites and businesses who were not misleading, quick, and communicated well. It’s crazy to me that a $44 billion dollar music company cannot handle a vinyl website. Don’t bother, spend your money elsewhere !
January 1, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Adelaide,
Thank you for sharing your experience with us, and I sincerely apologise for any difficulties you've experienced with your order. We take great pride in shipping orders promptly and efficiently, and I regret that we fell short in this instance.
I'm also sorry to hear that you haven't received a timely response from us. We truly value our customers and aim to address all inquiries quickly.
To ensure you receive the assistance you need, please use our support link below. Our dedicated agents are ready to help and will provide the order details promptly.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
DO NOT ORDER
DO NOT ORDER. I placed my order with SOV almost three weeks ago. The items were supposed to ship on 1/1/25. However, I have not received them, or even an update on shipping. But, my biggest complaint is that SOV is not responding to my inquiries. I’ve reached out multiple times and have basically been ignored. They have my money, so I’ll likely have to get the credit card charges reversed. I’m surprised that Universal Music Group is jeopardizing their reputation with such TERRIBLE customer service. Buyer beware.
December 29, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Kenny,
Thank you for leaving us a review.
We sincerely apologize for the negative experience you recently had. It’s never our intention to make you feel overlooked or dismissed, and we truly value your feedback. We always aim to respond to all of our customers in a timely manner.
Please allow us the opportunity to make things right. We encourage you to reach out to us using the support link below. We’re here to help.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Poor Customer Service
I purchased some records on Dec 27th and still have not received them (writing on Jan 15th). I've emailed multiple times, was advised that 2 of the records were shipping, however, the USPS tracking says that the label was created but has not shipped. I've reached out for an update but still have not received a reply. Not sure if this is normal but so far my experience has been awful. Normally I would have canceled the order by now, but the records were a good deal, if they ship.....
January 15, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Tom,
Thank you for taking the time to leave us a review.
We are truly sorry to learn about your recent negative experience and for any frustration caused by our lack of response. Your concerns are important to us, and we deeply regret that we did not meet your expectations.
We are committed to helping you get the order details you need. To ensure you receive prompt and effective support, please reach out to us through the support link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
If I could give them 0 stars, I would
If I could give them 0 stars, I would. Horrible customer experience, despite having to talk to ~10 different customer service agents via email I didn’t once get the feeling that they actually cared, most likely because these agents can’t actually do anything to help you with your order so it’s pointless.
I ordered 4 albums on their Black Friday promotion. I had to wait another month before they actually shipped. By the time they were out for delivery, somehow a USPS address validation occurred and they had to be returned to sender. I’ve not once had this address issue with any other order I’ve placed, and checked the logs to confirm I input my address correctly and the same way I do for any other order.
They couldn’t do anything about the return to sender, so add on another 8 days to this ordeal. This was supposed to be a Xmas gift ordered a month before the holiday, they didn’t even come close to delivering. To top it all off, they then said that 3 of my albums were now “out of stock”. Even though my original order was returned to sender due to their address error, I’m shit outta luck because they gave them away to someone else I guess.
DO NOT SUPPORT THIS BUSINESS.
January 3, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Chad,
Thank you for leaving us a review.
We sincerely apologise for the challenges you faced while trying to obtain information about your order. It’s important to us that you feel valued and heard, and I regret that your experience did not reflect that. We genuinely care about your concerns and appreciate you bringing them to our attention.
To ensure we address this issue and make things right for you, I encourage you to reach out to our support team using the link provided below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
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