Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
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Purchased for the 1st time from them. I am a huge collector and actually delivery time was within a week however to my surprise a new item is supposed to be SEALED!! The item I received was opened. I... See more
Company replied
Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
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Company details
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
United Kingdom
- thesoundofvinyl.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from The Sound of Vinyl
Hi Roger,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear you had a great experience with us.
Many thanks,
Amelia
UM UK Store Support
Reply from The Sound of Vinyl
Hi There,
Thanks for your review. We love seeing five stars and happy customers.
We hope you choose to shop with us again soon.
Many Thanks,
Amelia
UM UK Customer Support
Customer service
Low score due to poor customer service and lack of help with amending and order
December 2, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Rose,
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with our customer support didn’t meet your expectations.
Your comments are very valuable, and we’ll use them to improve our service. Thank you again for taking the time to ensure your concerns were received and we do hope you will consider shopping with us again in the future.
Many thanks,
Amelia
UM UK Store Support
Reply from The Sound of Vinyl
Hi David,
We truly appreciate your fantastic 5-star review!
It's great to know that you had a positive experience with us. Your kind words inspire our team to keep delivering top-notch service.
Many Thanks,
Amelia
UM UK Store Support
Never again
Placed order and chose next day delivery, but digging deeper on their site after going through the checkout process, I noticed next day is only after they've shipped it, which we all know is nonsense, in reality it's 5-7 business days!! How they've got the nerve to scam customers into paying postage rates that they don't adhere too is disgraceful and I'm sure illegal, I asked them to cancel my order and refund the money but apparently they cant contact the warehouse to do that!! It's companies like this that lose other companies business because of their lies, not good.
Beware people.
November 25, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Dean,
Thank you for sharing your thoughts with us.
We’re truly sorry to hear that we didn’t meet your expectations on this occasion. Your feedback is important, and we’re committed to making improvements.
We look forward to the opportunity to provide you with a much better experience next time.
Thank you,
Amelia
UM UK Store Support
Scammers
I pre-ordered two albums back in the summer, which were supposed to ship in early September. Then I received a notification that the order was delayed by a week. I did not hear anything for awhile so I reached out to customer service. They told me that my shipping address was invalid and asked me to resubmit my address. I did so, and then waited another 4 weeks and did not get a shipping notification. I reached out again at the beginning of November, and they said that my shipping address was coming up as invalid and asked me to resubmit it again, and check that it is valid through their validator. I did so, my address was valid, and I resubmitted my address to them. Now, 3 weeks later I still have not received a shipping notification so I reached out yet again. I was told AGAIN that my address is not valid. This time I requested an immediate refund. We'll see if I actually get my money back.
November 25, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Shannon,
Thank you for leaving us a review. We’re sorry to hear of the negative experience you have had.
So we can look into this, please kindly get in touch with us via the link below and provide us with as much information as you can, and we’ll take a look and get back to you as soon as we can.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=sound_of_vinyl
Thanks,
Amelia
UM UK Store Support
Initially pleased until all the records…
Initially pleased until all the records I bought in a sizable order went on sale the next day. Order hadn't shipped, but was told I couldn't cancel or even receive future credit on the difference of price. Tried supporting because of some cool choices, but won't be buying from them again.
November 7, 2024
Unprompted review
Reply from The Sound of Vinyl
Hey Dylan,
Thank you so much for leaving us a review and we are truly sorry for any inconvenience.
So we can look into this, please get in touch with us at
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=sound_of_vinyl
Provide us with as much information as you can, and we’ll take a look and get back to you as soon as we can.
Best regards,
Tamia -
Fake & Untrustworthy Company wit Zero Customer Service
I ordered the Andrea Bocelli signed Duets cd when it came out.
The signature is a printed signature and not a hand signed signature.
I feel conned out of my hard earned money.
I have emailed this company 4 times asking for a refund and on one ever replies back you you.
I also ordered Jelly Roll and this stated that the CDs were signed, but when the CD came, the signature was done with an auto-pen machine and not hand signed by the artist.
This company has ZERO customer service.
What a joke!
November 9, 2024
Unprompted review
Reply from The Sound of Vinyl
Hey Steve,
Thank you so much for leaving us a review and we apologise for any inconvenience this has caused.
So we can look into this, please get in touch with us at:
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=sound_of_vinyl
and provide us with as much information as you can, and we’ll take a look and get back to you as soon as we can.
Best regards,
Tamia -
order cancelled without any…
My order was cancelled without any reason. It was even a pre-order, so I paid 2 months in advance in July, the shipment was first delayed in September, then merely canceled. Alexis
October 22, 2024
Reply from The Sound of Vinyl
Hey Alexis,
Thank you so much for taking the time to leave us a review. We are so sorry to hear about the issues with your order, apologies for any disappointment caused. We are looking into this issue and will get back to you shortly.
Best regards,
Tamia -
Reply from The Sound of Vinyl
Hey Charles,
Thank you so much for your review. We absolutely love seeing five stars and happy customers.
We can't wait for you to shop with us again soon. 🤗️
Best regards,
Tamia -
I am never using this service again
I am never using this service again. I made two orders that were to ship at the same time. Both records were released on the same day. One was sent to me without issue. The other was sent, much later, without explanation, though a different shipping company and was returned. It never even left the shipping facility. The only notification I received was an email that stated I got a refund. There was no explanation as to why. When I contacted customer service, they were incredibly unhelpful. I would think the least that could be done was to have it reordered and resent through a different shipper (i.e., the same they used for my other order), but the customer service agent would not and did not offer anything of use. Couldn't even give me an explanation for the canceled shipping. I ordered from The Sound of Vinyl to get the limited edition version of a record and now that window has closed, the record is sold out, and I'm left with this bad experience. I'll use any other UK service - Rough Trade, etc. than go back to The Sound of Vinyl. Should be the sound of disappointment and regret.
October 22, 2024
Reply from The Sound of Vinyl
Hey Terrance,
Thank you so much for taking the time to leave us a review.
We are truly sorry to hear about the issues with your order, apologies for any disappointment caused. We can see you have already contacted us. We are looking into this issue and will get back to you shortly.
Best regards,
Tamia-
Great to deal with
Easy to order website. Quick delivery, sensibly packed and very good value.
October 22, 2024
Reply from The Sound of Vinyl
Hey Anthony,
Thank you so much for your review! 🤗️
We are so glad to hear that you found our website easy to use and appreciated the quick delivery and sensible packaging. We strive to offer great value, and your feedback means a lot to us.
We hope you choose to shop with us again soon.
Best regards,
Tamia -
Very unimpressed
Very unimpressed, my orders was placed a few weeks an ago and was canceled a few days ago by you guys. Not sure why, no reason, no nothing.
October 22, 2024
Reply from The Sound of Vinyl
Hey Hugh,
Thank you so much for taking the time to leave us a review.
We sincerely apologize for the frustration you experienced with your recent order. Unfortunately, there can be unforeseen issues that lead to cancellations, and I understand how disappointing this can be without proper communication.
We think customer satisfaction is essential and are genuinely sorry that we haven’t met your expectations on this occasion. We look forward to providing a better experience next time.
Best regards,
Tamia -
I will be using this company again
Really good prices very fast deliver who could ask for more
October 22, 2024
Reply from The Sound of Vinyl
Hey Gary,
Thank you so much for leaving us a 5-star review – we’re over the moon about it!
We love to hear that you are happy with our prices and fast delivery.
We can't wait for you to shop with us again soon.
Best regards,
Tamia -
Very fast turnaround from ordering to…
Very fast turnaround from ordering to delivery
October 2, 2024
Reply from The Sound of Vinyl
Hey Philip,
Thank you so much for your 5-star review!
We are beyond thrilled to hear that you were pleased with the fast turnaround.
We hope you choose to shop with us again soon. 🤗️
Best regards,
Tamia-
So happy to have received my vinyl of…
So happy to have received my vinyl of Electribe 101 . I’ve loved this album for decades and finally have this beautiful edition. Thank you.
Good service and price.
Sorry for late review.
March 21, 2024
Reply from The Sound of Vinyl
Hey Ingrid,
Thank you so much for your review!
We are delighted to hear you received your vinyl of Electribe 101 and that it met your expectations. It’s always a pleasure to connect music lovers with their favorite albums. 🤗️
We can't wait for you to shop with us again soon!
Best regards,
Tamia-
A great online store
What a great online store. Easy to use website. Ordering and delivery was no hassle. Communication is great too. I recommend this store to everyone.
October 2, 2024
Reply from The Sound of Vinyl
Hey Jake,
Thank you so much for your review! 😊️
We strive to make the ordering process as easy and enjoyable as possible, and it’s wonderful to know our efforts are appreciated.
We can't wait for you to shop with us again soon.
Best regards,
Tamia -
great record store!
The record was well package and arrived quickly! Cant wait to order from Sound of Vinyl again!
October 2, 2024
Reply from The Sound of Vinyl
Hey Chelsea,
Thank you so much for leaving us a five-star review!
We are so happy to hear that your order arrived quickly and was well-packaged.
We hope you choose to shop with us again soon. 😊️
Best regards,
Tamia -
Reply from The Sound of Vinyl
Hey there,
Thank you so much for leaving us a 5-star review – we’re over the moon about it!
We hope you choose to shop with us again soon.
Best regards,
Tamia -
Helpful & constructive
October 2, 2024
Reply from The Sound of Vinyl
Hey Pavel,
Thank you so much for your 5-star review!
We are on top of the world to hear that you found our services helpful and constructive. We always aim to provide valuable insights and support, and your feedback helps us continue to improve. 🤗️
We hope you choose to shop with us again soon.
Best regards,
Tamia -
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