We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My previous insurer had withdrawn their product but the team at Source were brilliant and soon found another company with a better deal than before. James was wonderful, taking time to patiently tal... See more
Company replied
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't... See more
Company replied
Very efficiently sorted out my new insurance Answered all my questions -was very patient Lovely telephone manner Thank you Tom you got me insurance that is half the price of the one I’m paying n... See more
Company replied
Company details
- Insurance Broker
- Home Insurance Agency
- Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Price Comparison Site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
Reply from Source Insurance
Good morning, Elizabeth,
Thank you so much for leaving this brilliant 5 star review.
I’m really pleased to hear that you were happy with the service you received from Ryan on LiveChat.
I’ll be sure to pass on your kind feedback to Ryan - it will mean a lot to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
New policy
Very efficiently sorted out my new insurance
Answered all my questions -was very patient
Lovely telephone manner
Thank you Tom you got me insurance that is half the price of the one I’m paying now -very grateful
April 10, 2026
Unprompted review
Reply from Source Insurance
Good morning, Gillian,
Thank you for taking the time to leave such a brilliant review.
I’m really pleased to hear that Tom was able to support you with your renewal and find the right policy at the right premium. We’re delighted to have the opportunity to look after your insurance needs for a further 12 months.
I’ll be sure to pass on your kind feedback to Tom - it will mean a lot to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Top notch advice
Adviser was patient with me and made sure all my questions were answered
April 10, 2026
Unprompted review
Reply from Source Insurance
Good morning, Osas!
Thanks so much for taking the time to leave this brilliant review.
I am so pleased to hear that you were happy with the service you received last week and that our adviser answered all of your questions. It's great feedback, which I will definitely share with the team.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Information provided was good and the…
Information provided was good and the cal received on time
April 10, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Shailesh,
Thanks so much for taking the time to leave this great review.
I am really pleased to hear that you found the information helpful and that the call was received on time. I will pass your feedback on to Tom, I know he will be very happy to hear it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The agency helped me very quickly with…
The agency helped me very quickly with very easy instructions.
April 9, 2026
Unprompted review
Reply from Source Insurance
Good morning, Sue,
Thank you so much for taking the time to leave this great review.
I am so pleased to hear that the team were on hand to support you with easy instructions so promptly. I will be sure to pass on your lovely feedback to them.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Amazing customer service
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't on their system (I knew before contacting it was an old policy so didnt hold much hope)
We ended the call with me saying it was a long shot but worth trying and didn't think anymore of it.
I received a phonecall about 10mins later from Helen saying she had continued to look into my request after our call and had gone into the old system and found the details I was requesting. Couldn't yhank her enough as I wasn't expecting to hear anything after we ended our call
April 7, 2026
Unprompted review
Reply from Source Insurance
Good morning, Kirsty,
Thank you for taking time to leave such a wonderful review.
It’s great to know that Helen was able to assist you efficiently and provide the information you needed effectively. I will make sure I pass your lovely feedback on to her, I know she will be delighted to hear it.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Helen was super helpful and friendly…
Helen was super helpful and friendly over the phone and was able to resolve the issue of adding my partner to my policy very quickly. Thank you again ☺️
April 7, 2026
Unprompted review
Reply from Source Insurance
Good morning, Rebecca,
Thank you so much for taking the time to leave this brilliant review.
I am so pleased that Helen was able to action your request so quickly and efficiently. I will certainly pass on your lovely feedback to Helen, as it will mean a lot to her.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Easy cancellation and pleasant to deal with.
The operator made it so easy to cancel my policy after my house sale. What a pleasant helpful lady. If only all customer service was like this.
April 2, 2026
Unprompted review
Reply from Source Insurance
Good morning, Lee.
Thank you for taking the time to leave us such a great review. We're pleased you were able to cancel your policy easily following your house sale. If you need us in the future following your move, please don't hesitate to get in touch.
Hope you had a great Easter weekend.
Owen, Marketing Executive.
Reply from Source Insurance
Good morning, Mark.
Thank you for taking the time to leave us such a brilliant review. It means a lot to us as a team.
Have a great long weekend.
Owen, Marketing Executive.
Easy, swift and no pressure
The live chat was easy and my issue was sorted swiftly and with no pressure. A really positive experience,
March 31, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Alexandra.
Thank you for leaving us such a stellar review. We're pleased your recent Live Chat experience found the solution to your issue quickly and smoothly.
Kindest regards,
Owen, Marketing Executive.
Reply from Source Insurance
Good afternoon, Kaloyan.
Thank you for the kind five-star review! It goes a long way and means a lot to the team.
Kindest regards,
Owen, Marketing Executive.
Ryan was extremely helpful and made the…
Ryan was extremely helpful and made the whole process very quick and easy!
March 30, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Chris.
Thank you for taking the time to leave us a fantastic review. We're happy Ryan was able to simplify the whole process for you. I'll make sure he receives your kind feedback.
Kindest regards,
Owen, Marketing Executive.
Used the online chat
Used the online chat, Tom was responsive and solved everything within 10 minutes
March 30, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Kevin.
Thank you for taking the time to leave us a brilliant review about your recent Live Chat experience with Tom. We're pleased he solved everything for you in quick time.
Kindest regards,
Owen, Marketing Executive.
Reply from Source Insurance
Good afternoon, Maria.
Thank you for leaving us a wonderful review. We're pleased you found your ideal outcome quickly.
Kindest regards,
Owen, Marketing Executive.
Ryan was great
Ryan was very patient and helpful. He was clear and set things out so I could understand many thanks
March 30, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Janie.
Thank you for taking the time to leave us this fantastic review about your recent experience with Ryan. I'll ensure your feedback is passed on to him and the rest of the team.
Kindest regards,
Owen, Marketing Executive.
The advisor was very good
March 27, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, George,
Thank you so much for taking the time to leave such a great review. I’m really pleased to hear that Andy was able to answer your query and that you were happy with the service you received.
I’ll be sure to pass your kind feedback on to him - it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
The online chat service is very useful…
The online chat service is very useful and helpful, my issue was resolved quickly. Thank you.
March 27, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Arsenio,
Thank you for taking time to leave this great review.
I am so pleased to hear that Helene was able to provide such quick and efficient service for you. I will be sure to pass on your feedback to her, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Super Sharon Lonsdale
Super Sharon Lonsdale
I am new to GI and Sharon giving up her time to explain how the portal works or directing me to CPD resources was extremely helpful!
Highly recommend Sharon for her expertise, experience and lovely personality!
March 26, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Leon,
Thanks for taking the time to leave us this fantastic review.
It’s great to hear that Sharon was able to support you as you got started in GI and help guide you through the portal and CPD resources.
I’ll be sure to pass your lovely comments on to her - she’ll be delighted to hear them.
Wishing you all the best on your journey, and please don’t hesitate to reach out if you need any further support.
Thanks again for sharing your experience with us. Have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Andy Kinnear is very professional with…
Andy Kinnear is very professional with effective communication skills
March 26, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Ikechukwu,
Thank you for taking time to leave this great review.
It’s great to know that Andy was able to assist you efficiently and provide the information you needed effectively. I will make sure I pass your lovely feedback on to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom is friendly and efficient
Tom is friendly and efficient , clear with answers and has no problems repeating questions that we didn’t understand first time being asked.
March 25, 2026
Unprompted review
Reply from Source Insurance
Good morning, Matt,
Thank you for taking time to leave this great review.
I am so pleased to hear that Tom was able to provide such quick and efficient service for you on Wednesday. I will be sure to pass on your feedback to him, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
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