We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My previous insurer had withdrawn their product but the team at Source were brilliant and soon found another company with a better deal than before. James was wonderful, taking time to patiently tal... See more
Company replied
Helen was lovely on the phone she couldn't find the information I was requesting to begin with and sent a message to another department. She came back saying that the details I was requesting wasn't... See more
Company replied
Very efficiently sorted out my new insurance Answered all my questions -was very patient Lovely telephone manner Thank you Tom you got me insurance that is half the price of the one I’m paying n... See more
Company replied
Company details
- Insurance Broker
- Home Insurance Agency
- Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Price Comparison Site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
Fantastic support and very efficient…
Fantastic support and very efficient customer service. What I thought was a complex issue was dealt with instantly. Thank you so much!
March 24, 2026
Unprompted review
Reply from Source Insurance
Good morning.
Thank you for leaving us a fantastic review. We're pleased you found your experience to be efficient and productive.
Have a great day!
Owen, Marketing Executive.
Excellent Customer Servive
Ryan was very helpful and sorted my request out quickly and seamlessly.
March 20, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Katy.
Thank you for leaving us such a kind review about your recent experience with Ryan. We're pleased he sorted your request efficiently and without hassle.
Have a lovely weekend.
Owen, Marketing Executive.
Quick, easy service
It did take over 6 minutes to get through to an adviser, but once I was connected the process of changing details and information given, was quick, easy and the adviser was knowledgeable.
March 19, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Ann,
Thank you for taking the time to leave this review.
I’m sorry to hear that it took a little longer than expected to get through to one of our advisers, but I’m really pleased that once connected, you found the service quick, easy, and helpful.
It’s great to know that Ryan was able to assist you efficiently and provide the information you needed. Your feedback is appreciated, and we’ll take your comments on board.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
super fast and got to issue quickly
March 18, 2026
Unprompted review
Reply from Source Insurance
Good morning, Andy.
Thank you for leaving us such a nice review. We're pleased you found the answers you were looking for promptly.
Kindest regards,
Owen, Marketing Executive.
Really quick and professional service …
Really quick and professional service very impressed
March 17, 2026
Unprompted review
Reply from Source Insurance
Good morning, Sara.
Thank you for leaving us such a wonderful review. We're pleased you found your experience quick and professional.
Kindest regards,
Owen, Marketing Executive.
Chat option
using the chat option I was able to sirt the problem out really quickly
March 16, 2026
Unprompted review
Reply from Source Insurance
Good morning.
Thank you for leaving us a five-star review. We're pleased you were able to solve your problem using our LiveChat feature.
Have a nice day,
Owen, Marketing Executive.
Hannah gave me Excellent service and…
Hannah gave me Excellent service and also very professional, thank you.
March 16, 2026
Unprompted review
Reply from Source Insurance
Good morning, John.
Thank you for taking the time to leave us such a nice review. We're pleased Hannah was able to provide you with an excellent, professional service.
She has received your feedback and is thrilled!
Have a nice day,
Owen, Marketing Executive.
A prompt response and information on…
A prompt response and information on next steps including proving a phone number for the Emergency team and emailing me my policy documents all in a very short time.
March 16, 2026
Unprompted review
Reply from Source Insurance
Good morning, Rachel.
Thank you for taking the time to leave us a great review. We're pleased you received the information you were looking for in a timely manner.
Have a nice day,
Owen, Marketing Executive.
Best Service and Information provide by…
Best Service and Information provide by Hannah
March 16, 2026
Unprompted review
Reply from Source Insurance
Good morning, Daxesh.
Thank you for leaving us a kind review. We're pleased she was able to provide you with a great service - she's thrilled with your feedback!
Have a nice day,
Owen, Marketing Executive.
Sharon Lonsdale is fantastic in what…
Sharon Lonsdale is fantastic in what she does. Very warm personality, easy going and easy to speak to. As my Business Development Manager, Sharon has made a great impact with how we operate when it comes to the GI space. Highly recommend having a look at Source Insurance and hopefully you get Sharon or someone almost as amazing!.
March 13, 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Ahmad.
Thank you for taking the time to leave us such a detailed and fantastic review about your recent experiences with Sharon. We're pleased you find her easy to talk to and approachable.
It's so great to hear she's had such a positive impact on your GI services, and we can't wait to hear how our relationship progresses!
Kindest regards,
Owen, Marketing Executive.
We are very happy to continue with 'Source' for yet another year.
Whilst we are fortunate as yet not to have had to make a claim in the many years we have been with them, we have found with any and all contact with 'Source', that they are excellent and make you feel that their customers are at the forefront of their business, and thus looked after.
This has been no different when we contacted them only today, to discuss our current Property and Contents Insurance through them and the Renewal that they have offered, and that we have thus accepted and are taking up again.
March 12, 2026
Unprompted review
Reply from Source Insurance
Good morning!
Thank you so much for taking the time to leave such a wonderful review, Eric.
We’re delighted to hear that you’ve chosen to continue your insurance with Source for another year, and it’s great to know that your experiences with our team have consistently been so positive. Providing a high level of service and making sure our customers feel well looked after is something we pride ourselves on, so your feedback really does mean a lot.
I’m also pleased to hear that Andy was able to help you with your renewal yesterday and provide the support you needed. I’ll be sure to pass your kind comments on to him.
Thanks once again for sharing your experiences and for your continued support. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom was very helpful and he solved my…
Tom was very helpful and he solved my problem in a minute.
March 12, 2026
Unprompted review
Reply from Source Insurance
Good morning, Elif,
Thank you for taking time to leave this great review.
I am so pleased to hear that Tom was able to provide such quick and efficient service for you yesterday. I will be sure to pass on your feedback to him, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Spoke to Tom Live chat
Spoke to Tom on live chat, he was so efficient and quick at replying. Resolved my query very quickly. Thank you!
March 12, 2026
Unprompted review
Reply from Source Insurance
Good morning, Ruby,
Thank you for leaving us such a brilliant review.
I’m really pleased to hear that Tom was able to support you on LiveChat yesterday and answer your query so quickly. I’ll be sure to pass your feedback on to him, as I know it will mean a lot.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
The adviser was extremely helpful
The adviser was extremely helpful, courteous and efficient, and answered our questions clearly.
March 11, 2026
Unprompted review
Reply from Source Insurance
Hi there!
Thank you for leaving us this brilliant review. I am so pleased that our adviser was able to help you and answer all your questions so clearly. I will be sure to pass your feedback onto the team.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Ryan was very helpful and dealt with my…
Ryan was very helpful and dealt with my enquiry quickly.
March 10, 2026
Unprompted review
Reply from Source Insurance
Good morning!
Thank you for leaving us this great review. I am pleased that Ryan was very helpful and dealt with your enquiry quickly. I will pass on your nice feedback to him.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very friendly and efficient
Very friendly and efficient. No fuss or pushback.
March 9, 2026
Unprompted review
Reply from Source Insurance
Good morning, Andrea,
Thanks so much for leaving us such a great review.
I am so pleased that Tom was able to support you so efficiently yesterday. I will ensure that I pass on your lovely feedback to him.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
I just spoke to Ryan who was very…
I just spoke to Ryan who was very helpful and put my mind at rest, plus told me how to add my new policy to my account.
March 9, 2026
Unprompted review
Reply from Source Insurance
Good morning, Michelle,
Thanks so much for taking the time to leave such a brilliant review.
I’m really pleased that Ryan was able to help you register your new policy and provide the reassurance you needed. I’ll be sure to pass your feedback on to him, as it will mean a lot.
Thanks again for sharing your experience with us. I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Very quick and easy
March 9, 2026
Unprompted review
Reply from Source Insurance
Hi there!
Thanks so much for taking the time to leave us this great review. I'm pleased that you find the team efficient and easy to deal with. I will be sure to pass on your feedback to them.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom Amman was very helpful and friendly…
Tom Amman was very helpful and friendly and extremely knowledgeable about our insurance.
Thank you
March 4, 2026
Unprompted review
Reply from Source Insurance
Good morning, Norman,
Thanks for taking the time to leave such a brilliant review.
I’m delighted that Tom was on hand to help and provide great service with your Source policy. I’ll be sure to pass your feedback on to him, as it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
all very helpful
March 4, 2026
Unprompted review
Reply from Source Insurance
Good morning, Richard,
Thanks so much for leaving this great review. I'm so pleased that Hannah was able to help you update your Source policy so quickly yesterday via the online chat service. I will ensure I pass your feedback on to her.
Thanks again for sharing your experience with us, and I hope you have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
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