The Spectacle Shop Reviews 

32
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent and enjoyable customer journey. Would highly recommend if you are looking for the unique and want to love your specs…

Company replied

Rated 5 out of 5 stars

Still the very best. After many years of exceptional service, I first left phil and his team a 5 star Google review 9 years ago! At the time I would have said they couldn't be any better, but they'v... See more

Company replied

Rated 5 out of 5 stars

The Spectacle shop Barnsley have now supplied myself and my wife 5 pairs of superb quality spectacles over the last 2 years and the service and attention to detail has been truly second to none. We ha... See more

Company replied

Rated 5 out of 5 stars

This could sound corny, but it’s true, visiting The Spectacle Shop is an experience. The knowledge, attention to detail is exemplary. I have been coming here for over 20 years and now make the effort... See more

Company replied

Company details

  1. Optician

Written by the company

We are an independent optician that travels the world to bring the highest quality eyewear back to Barnsley. These are collections designed and crafted by some of the leading opticians around; valuing style, quality, and comfort. Our frames are not available at your average high street optician or online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(32)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and enjoyable

Excellent and enjoyable customer journey. Would highly recommend if you are looking for the unique and want to love your specs…

May 16, 2026
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thanks for the lovely review, we hope you love your new glasses .

Rated 5 out of 5 stars

This could sound corny…. But😊

This could sound corny, but it’s true, visiting The Spectacle Shop is an experience. The knowledge, attention to detail is exemplary. I have been coming here for over 20 years and now make the effort to travel from the south of France for my eye care with this great team (and other customers, all of whom are happy to join in when it comes to frame style choices). Five Star ⭐

January 23, 2026
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thankyou for taking the time to leave us a fantastic review. We really appreciate it and your loyalty to us. We hope you love your new Glasses Nick.

The Spectacle Shop Team

Rated 5 out of 5 stars

A great experience from beginning to end !

The staff were friendly and very knowledgeable. I loved how I went in with one idea for glasses and came out with something completely different. Guided by the staff, I was encouraged to try glasses I would have never thought of. I love my new glasses ...thank you !

January 22, 2026
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thankyou so much for leaving us a review. The Spectacle Shop Team greatly appreciate it. We are super happy you love your new glasses!

Rated 5 out of 5 stars

Quality service

Last week my spectacle frames broke, the spectacle shop did not have a replacement frame. So Phil went on e bay and found a pair which he ordered for me. I would recommend the Spectacle shop to anyone who needs help. You won’t be disappointed. Ernie Lockwood.

December 9, 2025
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thankyou for your review Ernie, we were happy to help get you your vision back as soon as possible!

The Spectacle Shop Team

Rated 5 out of 5 stars

Brilliant, brilliant, brilliant

My wife and I have been using Spectacle Shop for over 10 years now and, to put it simply, we won’t go anywhere else. Phil, Rachel and Mark are absolutely the most friendly and professional eyewear specialists I have met. Over the years they have managed to drag me, reluctantly at first, from bland, rimless glasses to quality, statement glasses which look excellent. My regular eye tests are the most comprehensive that I have ever had and all is explained in plain English by this super friendly team.

We won’t go anywhere else, would recommend that you try it as this is how purchasing glasses SHOULD be.

November 4, 2025
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thankyou for taking the time to leave us such a great review Tom, we really appreciate it. We look forward to seeing you both soon - The Spectacle Shop Team

Rated 5 out of 5 stars

Still the very best

Still the very best. After many years of exceptional service, I first left phil and his team a 5 star Google review 9 years ago! At the time I would have said they couldn't be any better, but they've managed to surpassed themselves time and time again.

The team travel the world sourcing the best quality frames, and use finest lenses and coatings available. This coupled with their expert knowledge, state of the art equipment, excellent warranties, and the best aftercare service i've ever experience, means whatever your requirements, you'll be in the best possible hands

November 1, 2025
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thankyou for a lovely review Kieron, it is an absolute pleasure to help you curate your fantastic eyewear collection. We look forward to seeing you again soon.

The Spectacle Shop Team

Rated 5 out of 5 stars

Wow - The Spectacle Shop - Barnsley

Hello all in search of something different,

This has been the most amazing experience of my life when it comes to considering spectacles. I have hated wearing specs since the age of 9, I am now 63!
I even had laser eye surgery to escape wearing spectacles - that did not last very long!
So I had just been to a standard optician, had an eye test and was seeking new frames - I had looked but no joy!
I then remembered contacting the Spectacle Shop a year or two before - so set out to find them and I am so glad that I did. On entering the premises I was warmly met by Rachel and Phil. I was quizzed as to the purpose of my visit and Rachel then got down to the nitty gritty and we started to explore, styles, shapes and colours for a pair of frames that I would love to wear! There are frames, colours and styles that I never seen before!
I have never felt so much at home in a shop in all of my life! Their company was welcoming, warm and friendly and offering great support and honesty in the search for the “holy grail”! At the end of ? 2 hours the selection had been whittled down to not 1 but 2 frames (actually there is a third pair that I have my eyes on - you know which ones Rachel!).
That 2 hours went so fast and I felt so comfortable - I will probably never go any where else again in the search of spectacles. I have since been back and on Wednesday 13 August I collected the new spectacles and I love them!!
So if you are looking for something a little different then pay them a visit - you will not regret it.

July 26, 2025
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thankyou for such a lovely review Paul, you were an absolute pleasure to style! We LOVE that you 'get' us and what we are trying to achieve here at The Spectacle Shop. I am super happy that you have fallen in love with your new eyewear. I look forward to seeing you again soon!

Rated 5 out of 5 stars

Exceptional experience

I have been a customer for about three years now and have just purchased my two latest pairs of spectacles. I was much braver this time though, thanks to the amazing Rachel, and, of course; Phil!

My experience of the eye test was brilliant. Phil the optometrist makes it fun from start to finish…..in fact, I must take him some Maltesers!! (He will understand) What a guy 🤗

I have been wearing “high end” frames now for over twenty years. It all started when I worked in the centre of Manchester and was lucky to find a fantastic eyewear studio. On relocating to sunny Barnsley, I thought my only option was to travel back to the city. Until, that is, I happened across this amazing little place in The Arcade!!!!
Wow!…..exactly what I was after. Second to none customer service, incredible selection of frames and a perfect relaxing environment! (Yes, I’m aware I am using far too many exclamation marks….. I get overexcited!)
My first new pair were from a fabulous range by Theo. The inclusion of colours and the overall frame design were a winner for me…..they are SO comfortable to wear as well. Rachel, Phil and Phil all said how good they looked and I’ve had many compliments. On that same visit I also saw some frames that just blew my mind. Hand cut, carved and polished from lumps of ancient marsh ( swamp….decide yourselves) wood. The oldest being 2800 years old and the younger, lighter wood being a mere 1500 years old! My Mum thought I was kidding as you can imagine. Carved through 250 stages taking two months to create, these are truly a work of art. Immaculately finished with the final touches of the pieces of the arms which go round the ears crafted in water buffalo horn.
For myself, being both technical and artistic with an eye for detail these were like finding the Holy Grail!

My personal experience has been amazing…. I almost feel like part of the family now. The personal attention and dedication at this wonderful place enables you to fully immerse yourself in creating a new look which will impress others. I have always hated wearing glasses but in opening myself up to new suggestions, this has been the best experiences so far as my choices have given me a new confidence.
“The new Nick!!!”
Discovering Sebastien Geslin has been a real treat, thanks to Rachel!!!

Simply the best experience ever. Thanks to the whole team without exception

Nick xx

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

I love these guys

I love these guys. From the moment I entered the funky and colourful shop, I knew I’d made the right decision. I’d turned up without an appointment, but was greeted with a warm welcome and an explanation about who they were and what they do. If you’re used to the big brand opticians and bored/dis-satisfied with them (as I was) - these people are different, on purpose. Yes they do eye tests and yes they supply glasses, but it’s more than that. They schedule a longer eye test, take the time to understand what you want from your eye-ware, how you’d like to look and tailor the whole experience to you. And it is an experience. My past episodes of going to the opticians has felt like being herded through the process, only to be presented with a ”meh” pair of glasses and sent on my way - all rather transactional (and dull). Not here, all the team are knowledgable about their frames and lenses, talk about them with interest and have a keen eye for what looks good on each person. The passion they display for their craft is infectious. This isn’t just about plonking a pair of glasses on you, it’s about putting the fun back into wearing glasses, being proud to wear them and know effort and consideration has gone into the choice and matching of them - to you. And, as they source their frames from independent designers and only stock a limited quantity, you’ll always find something that’s different (from the high street brands) and likely unique. Thank you all for such brilliant service, excellent glasses and inviting me into the wonderful and exciting world of bespoke spectacles (this is my first pair, but can already see (pun intended) how quickly this could get out of hand…).

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Nothing too much trouble for the staff in the spectacle shop I been coming here for years .I like the personal touch they give been elsewhere where you just feel like a number run of mill customer but not here.the glasses are lovely & a little bit different. Love this place

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

First class service and amazing sunglasses.

I am a regular customer of this first class shop in Barnsley. Phil and his loyal team are second to none - so helpful, professional, really friendly and always there for a little chat, even when the shop is really busy. My wish to treat myself to prescription sunglasses has turned into a fantastic experience. I had a very enjoyable and interesting colour coding session with the lovely Rachel in April which enabled her to pick out some lovely frames for me to try. I settled on a completely different style of frames and have collected them this morning. I am absolutely over the moon with them and am now impatiently waiting for the sunshine to return so that I can wear them and show them off! Thank you Team Spectacle Shop, I will never go anywhere else.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

The only place to go for new glasses 😁

This is my third set of frames from The Spectacle Shop and I love them as much as all the others. This is my favourite place to shop for new glasses. From the moment you walk into the shop you are made feel special. Would not go anywhere else, no matter where I live in the country.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Over the moon with my recent…

Over the moon with my recent experience. Phil, Mark understand a customers needs and go above and beyond to match expectation. The 2 year warranty itself is a major selling point and the 12 month 0% interest finance option is brilliant. Would happily recommend to anyone looking for a stylish look!

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best !

I have been visiting Phil and his team at The Spectacle Shop for over 15 years for the simple reason they are 'the best'.
I had a medical issue with my eyes and this was quickly detected. Since then the team have tailored lenses specifically for my needs.

They offer an eclectic array of fabulous frames and offer the best option of lenses.
Fitting has always been an issue for me, but this has never been an issue for the team who have exchanged spectacles which I have not been able to get on with.
Overall the team provide first class service, experience, professionalism and friendliness; alongside seriously cool frames.

December 3, 2024
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thank you Diane .It is really great to meet someone who appreciates what we do .

Rated 5 out of 5 stars

The Spectacle shop Barnsley

The Spectacle shop Barnsley have now supplied myself and my wife 5 pairs of superb quality spectacles over the last 2 years and the service and attention to detail has been truly second to none. We have been very well looked after in terms of eye tests but the attention to detail when taking the time to choose our frames is amazing - nothing is too much trouble they really do go the whole 9 yards. We will be back for sure.

December 2, 2024
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thank you for your support. It`s always a pleasure to see you .

Rated 5 out of 5 stars

Best in Barnsley

Excellent independent optician with only the best in frames and exceptional customer service. Guarantees that if the frame choice wasn't quite right or choice of lenses changes can be made free in first few weeks. All the family have used for many years. Of upmost importance too extensive eye check ups which some opticians don't deliver anymore.

December 7, 2024
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thank you very much. We believe everyone should love their glasses. It`s always a pleasure to deal with you.

Rated 5 out of 5 stars

From start to finish I felt so comfortable

From start to finish I felt so comfortable and everyone is so nice and friendly. I didn’t feel rushed when trying on numerous frames. I wasn’t forced into buying just any glasses and was advised which suited me and which didn’t. When I got my new glasses I can honestly say they are the best I have ever had. The selection of frames is second to none. The varifocals were perfect as in the past I have had to adjust to them from elsewhere. This is down to the perfect service of the optician who took time to discuss my requirements and not just do my eye test. I can’t praise them all enough for the friendly and perfect service I received and also the aftercare options that are offered for up to 2years after purchase is amazing. (The little chocolates were a welcome gift and delicious thank you). I will be visiting again and 5 stars needs to be doubled. Thank you everyone I really enjoyed meeting you all.

September 2, 2024
Unprompted review
The Spectacle Shop logo

Reply from The Spectacle Shop

Thankyou so much Caroline for such a fabulously detailed review. Super happy your varifocal is 'perfect' too. They do look amazing!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look