The Sterling Group Reviews 

251
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I just have to say i have been dealing with a lady at Sterling called Kelly , and she is by far the most helpful person iv dealt with . I'm genuinely not one for leaving people reviews good or bad , b... See more

Rated 1 out of 5 stars

Awful Absolutely awful. You pay tax. National insurance. THEIR national insurance. An apprentice levy. All tallies up to approx 40% of wages. 40%. Absolutely unbelievable!!... See more

Company replied

Rated 5 out of 5 stars

Called with enquiry and spoke to Holly She made the process very easy, by explaining quickly how to proceed She had a full understanding of the umbrella service and attributes that ca... See more

Company replied

Rated 5 out of 5 stars

Sarah from Sterling has been extremely helpful and very patient and helping me set up the app and talked me through how to summit expenses on the portal correctly . I have spoke to Sarah 3 times on th... See more

Company replied

Company details

  1. Payment Service

Written by the company

As one of the longest established contractor organisations in the UK, the team at Sterling ensures that contractors and agencies receive the highest quality services, from umbrella PAYE solutions, CIS contractors services, limited company contractor se...


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4.4

Excellent

TrustScore 4.5 out of 5

251 reviews

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4.4

All reviews

(251)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Sarah from Sterling Group

Sarah from Sterling has been extremely helpful and very patient and helping me set up the app and talked me through how to summit expenses on the portal correctly . I have spoke to Sarah 3 times on the phone and she kept me on the phone while showing how the app works. I was shocked how professional and helpful Sterling was with me as I have heard so many bad stories about other umbrella companies. Highly Recommended 5 stars.

June 16, 2022
Unprompted review
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Reply from The Sterling Group

Hi Lee, Thank you for the review. we are really please to have Sarah as part of our team

Rated 5 out of 5 stars

Excellent company!

Four years ago, I decided to use Sterling company. Immediately I was surprised by their excellent professionalism.
They are efficient, precise, fast and punctual, and they offer great support by phone/email. They are a fantastic team!
For any new contract I receive, I always ask the recruiter company to manage it through Sterling company. I would like to thank the Sterling team for assisting me these years.
I recommend 100% this company.

June 14, 2022
Unprompted review
The Sterling Group logo

Reply from The Sterling Group

Thank you for this fantastic review

Rated 5 out of 5 stars

Great

Great, efficient and professional service

April 25, 2022
Unprompted review
The Sterling Group logo

Reply from The Sterling Group

Thank you for your review. It is appreciated !

Rated 1 out of 5 stars

Its 11.04am friday 11th feb

Its 11.04am friday 11th feb. Pay day? Well you would think so. Ive been waiting for two days for my identification to be processed. Im missing direct debit payments in my banking. I was told thats it, thats its status waiting to be processed. So close of business is 17.00 today my bank are asking me to pay enough into my account before 16.30 or the payments will be missed infact one payment has already been classed as a missed payment. Great.

February 11, 2022
Unprompted review
The Sterling Group logo

Reply from The Sterling Group

Hi Mark, I am sorry to hear about your experience with Sterling and would like to discuss this further. Please give a me a call on 01925626200 an ask for Eilidh

Rated 5 out of 5 stars

This company is a breath of fresh air.

This company is a breath of fresh air.

After being with Parasol since the start of IR35, I was guessing if and when I would be paid all the time. Sometimes waiting upto 2 weeks to get any money, chasing everyday, instead of doing the work I'm being paid to do, by the firm I'm contracting to. After their Cyber attack it was the last straw.

I was setup with Sterling Tuesday afternoon.
I had a Payslip on Thursday and got paid first thing Friday morning. Same again the week later. It's such a relief knowing I'm going to get paid and have a payslip the day before. I'm also taking home more than I was also.

Again I can't recommend them enough.
If you are getting a half hearted service from another umbrella company. Switching to these guys is the best thing you can do. Been threatening to switch for months. And I should have just done it.

I've been stressed and underpaid for months for no reason. If you need to join an umbrella company or are thinking of making a switch. I can't recommend these guys enough

January 28, 2022
Unprompted review
The Sterling Group logo

Reply from The Sterling Group

Hi Johnny, Its great to have you onboard and thank you for the lovely feedback

Rated 5 out of 5 stars

Great experience working with Sterling

Great experience working with Sterling. Now on my 2nd assignment with them. Always someone friendly on the other end of the phone keen to help. And key to my overall experience with Sterling is that the calls are answered quickly. Last person i spoke to was Oliver J - who not only assisted me with my query but called me back once it was all to check i was happy and all my issues were resolved - Great CS.
Sterling have made the hassle of IR35 that much easier.

December 29, 2021
Unprompted review
Rated 5 out of 5 stars

Ollie

Ollie was true to his word he rang me back when he said he would and resolved my issues right away

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

customer service

First time I've spoken to ollie but he handled my enquiry with professionalism went above and beyond to sort out my enquiry such a credit to the company

December 20, 2021
Unprompted review
Rated 5 out of 5 stars

I have dealt with Ollie over the phone

I have dealt with Ollie over the phone. He is amazing person and very professional. His respect for customer baked with excellent telephone manners is wonderful. Many thanks.
Yohannes Tsige Degenetu

December 20, 2021
Unprompted review

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